Supporting Microsoft Azure, Microsoft 365, Microsoft Intune, SCCM and cybersecurity projects for the U.S. Department of Energy and U.S. Energy Information Administration

- Championed the successful initial implementation of Microsoft Intune, Windows Autopilot, Azure container-based blob backups, Single Sign-On (SSO) apps, and SSL renewals.- Led the strategic oversight of cloud migrations, orchestrating the seamless transition from on-premise servers to cloud virtual machines and SQL Instances for production and staging databases.- Orchestrated seamless administration of Microsoft Entra ID / Active Directory for on-premise and Azure, optimizing user identities, access controls, and group policies for precise role-based access.- Diligently managed daily SQL database and virtual machine backups leveraging Azure Backup Center and Azure SQL, ensuring data integrity and operational continuity with zero disruptions.- Addressed internal IT requests utilizing Accelo and Jira, while fostering communication with internal employees through Teams. Additionally, facilitated remote sessions using NinjaOne for efficient troubleshooting and support.

- Directed the administration of a robust ticketing system supporting 500+ internal bank employees, achieving consistently high availability and rapid response times, fostering a streamlined support infrastructure- Expertly troubleshooted diverse mortgage applications, including LoanVantage and Encompass, ensuringseamless functionality and swift issue resolution.- Led seamless laptop deployment and onboarding for banking personnel, ensuring flawless operations and adherence to protocols for a smooth onboarding experience.

- Led remote diagnosis and troubleshooting initiatives for a range of devices, including desktop PCs, phones, printers, O365 software, and Apple products. Achieved efficient problem resolution and provided exemplary MSPuser support, enhancing overall IT operational effectiveness.- Oversaw on-site services for a key client, resolving technical issues, creating users, and optimizing efficiency through laptop/phone configurations.- Delivered comprehensive support for client-ordered Dell PCs/laptops, managing setup, configuration, and installation with meticulous troubleshooting documentation

- Oversaw and supervised confinement and detention operations, ensuring the highest standards of security within correctional facilities, with a focus on both internal procedures and external security protocols.- Provided counseling and guidance to prisoners and detainees, fostering a rehabilitative environment while maintaining a commitment to security and discipline.- Maintained meticulous records of prisoners and detainees, ensuring accurate and organized documentation of critical information, all while upholding a secret security clearance to support confidential and sensitive operations.

- Provided expert-level enterprise technical support at Comcast Business, specializing in the management of a diverse product portfolio, including VoiceEdge, business internet, phone services, and TV services.- Demonstrated advanced skills in navigating Polycom and Panasonic phones, coupled with adept utilization of ticketing systems, to deliver swift and precise resolutions to customer inquiries and issues within the realm of an internet service provider.- Maintained a high level of proficiency in addressing technical challenges related to internet services, contributing to the seamless operation and client satisfaction within the enterprise support framework at Comcast Business.

- Spearheaded the troubleshooting efforts for small to medium business internet, phone, and TV services, ensuring seamless operations through meticulous diagnostics and resolutions.- Elevated the customer service experience by consistently delivering exceptional support, showcasing a commitment to client satisfaction and issue resolution.- Demonstrated strategic prowess by actively participating in high-impact projects, including the Hurricane Michael service restoration initiative, and adeptly consolidating all trouble call callbacks into a comprehensive Excel document for streamlined tracking and analysis.

- Manage Auntie Anne’s and Cinnabon bank deposits and Quickbooks administrations.- Maintain store equipment and inventory of products.- Make daily store deposits and ensure quality products are displayed.- Prepared quality food products such as pretzels and Cinnabons for purchase.