Daniel Castellano Email & Phone Number

Palma, Islas Baleares, España

Port De Soller, Baleares, Spain

Acted as technical lead to identify and implement solutions for IT service problems.Provided 1st/2nd/3rd line support via various channels.Monitored server performance and ensured optimal functionality.Anticipated and addressed hardware, networking, and database issues.Developed and implemented server-level disaster recovery plans.Planned, implemented, and managed data storage systems.Assisted in software deployments.Generated reports and statistics for IT management.

Port De Soller, Baleares, Spain

Cluster of 3 hotels - Jumeirah Carlton Tower Hotel- Grosvenor House Suite by Jumeirah Living- Jumeirah Lowndes Hotel

Port De Soller, Baleares, Spain

• Providing end users with first line support on all software and hardware installed at Jumeirah Port Soller.• Manage the IT infrastructure, including network design ensuring its smooth running, including the monitoring of server logs, back-ups and anti-virus software.• Liaise with Group IT colleagues when required.• Ensuring the availability of all items of stationery and consumables required for computer equipment in the hotel.• Administrating and controlling the IT inventory.• Assisting the IT Manager – Relationships when required.• Assist with the technical aspects of the Telephony systems (PBX, DECT Phones, Call Billing and High Speed Internet Access).• The timely installation of the latest security updates and patches.

Reading, Uk

Novotel Reading Centre

*Covering the reception desk during the hours of 11.00pm and 7.30am / 2:45pm to 23:15pm including check ins and check out, switchboard.* Cross-checking and balance working completion for all outlets on a shift basis.*Managing accurate charges for room revenues on a daily basis.*Preparation of reports reflecting the trading result of the property on a daily, weekly and monthly basis.*Maintaining guest accounts, ensuring cashiering is accurate*Assisting guests with queries, maintaining excellent service standards*Maintain strict security procedures to ensure guest confidentiality and safety*Management of incoming calls to the Hotel and distribute to guests and staff*Doing trainings for a new staff.

Novotel Reading Centre

-To carry out operations when guests arrive and depart (check-in/check-out).-Graduate Level of Novotel Training Programme – Itinéraires at Reception and Reservations department.-Informing guest about the formalities and any special conditions relating to their stay.-Responding to a wide range of guest requests and promote hotel facilities.-Manage invoicing payments and cash operations.-To take, amend and cancel reservations and business enquiries.-Good knowledge about the rates applied, conditions, methods of payment and policy, same with the different travel agencies the hotel works with.-Providing high quality standards of customer service, especially with key customers or regular guests.-Strong communication skills by telephone.

Marratxi

it costumer serviceskills/sales/support

It Service, 9

Education record