Donald Benson Email and Phone Number
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UNIQUE VALUE PROPOSITION► I deliver solid results across logistics and operations management, with extensive experience in leadership roles managing the delivery of a high volume of time-critical materials.► My success is driven by my ability to build highly effective strategies to manage a workforce of over 100 professionals while maintaining compliance with local, state, and federal regulations.SUMMARYDecisive Senior Operations & Logistic Professional with demonstrated success guiding 100+ workers navigating time sensitive delivery, including medications and perishable supplies, in compliance with federal, state, and local standards. Outstanding strategic planner, team leader, and change manager, able to transform company goals into concrete action plans and cost controls that drive up leader profits, productivity, and quality metrics. Driven to develop talent and build teams. Seamlessly integrate professional development, communications, process improvement, and budgetary stewardship to optimize customer service. LEADERSHIP HIGHLIGHTSContinually identifies opportunities to reduce expenses and minimize risk at all stages of logistics operations.Prior successes include the management of nation-wide long hauls on behalf of major customers that included Toyota, Kroger, Sears, and JC Penney.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Supply Chain Management ׀ Global Distribution Channels ׀ Cost & Quality Controls ׀ Budget Planning & Analysis׀ ׀ Package & Freight Delivery ׀ Operations Management ׀ Human Resources Development ׀Business Development & Growth ׀ Strategic Planning & Visioning ׀ Process Improvement ׀ Team Leadership & Team Building ׀ Communications & Relationships ׀ Negotiation & Tactical Strategies ׀Vendor Management ׀ Customer Care & De-escalation
Lso - Regional Shipping Services
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Senior Service Center ManagerLso - Regional Shipping Services Oct 2016 - PresentPlano, Texas, UsSUMMARYManage main hub and LH operations while overseeing sorting of 30k outbound packages daily across Texas, Oklahoma, New Mexico, Tennessee, Alabama, Arkansas, Louisiana, Mississippi and Mexico. Ensure compliance with safety, quality, delivery standards, and productivity guidelines. This includes leading onsite safety check rides, pickup monitoring, invoicing, payroll and time card tracking, and sorting operations. Optimize resources and control costs while overseeing fleet maintenance, routes, and line hauls. Train, manage, and evaluate employees. This includes implementing Drive Safety Training Courses. LEADERSHIP HIGHLIGHTSDemonstrated leadership aptitudes while directing 35 sorters and 3 drivers, 5 leads, one supervisor, and dispatchers. Interview, hire, train, coach, and assess employees.Continually pursued opportunities to optimize hub service to 28 LSO locales, including four Amazon sites. Secured a $2.50 per hour pay raise for hub staff to match market standard, while cutting labor hours 12% and pull times by 45 minutes. Partnered with HR to drive retention up 15% while achieving zero OSHA reported injuries for the year.Skyrocketed Hub Productivity from 79.9% to 97.5% YTD. Drove on time Haul Dispatch from 85.5 to 99.8%.
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Regional ManagerMission Critical Delivery Solutions, Inc. Feb 2014 - Jun 2016Bangor, UsSUMMARYDirected logistics, pinpointed and eliminated weaknesses, met budget targets, and set policy standards.. Integrated feedback, customer service, and conversion metrics into operations reports. Built action plans to enable managers to streamline operations and develop new accounts by optimizing margin reporting, strategic assessments, and performance metrics.Repeatedly met targets by meticulously overseeing dispatch, routing, tracking, planning, scheduling and the Courier system. Initiated communications to strengthen vendor relationship and customer service. Promptly resolved issues. In addition to improving processes and communications, negotiated highly favorable terms from vendorsLEADERSHIP HIGHLIGHTSEnsured on time delivery of medicine to nursing homes while reducing expenses and mitigating risk.Moved up from Operations Manager (with $5K annual raise) by making the region #1 in the company..Enhanced productivity, service, and profits company-wide by training new managers in other territories\Enhanced on-time delivery 20% by streamlining hiring and retention policies.Rolled out cutting edge professional development as well the Bonus-for-Success program.Generated an additional $160K/year, achieved company’s highest profit margins, and raised staff retention 18%.Earned promotion to Regional Manager for Texas, Oklahoma, Kansas, and Missouri. -
Linehaul Operation CoordinatorFedex Ground Jun 2012 - Sep 2013SUMMARYCoordinated long hauls across the U.S. including load management, pick-up, and delivery.Partnered with Central Dispatch and Terminal Operations Management to deliver seamless freight patterns, load instructions to multiple terminals, freight movement, and line haul equipment tracking. Directed human resources functions including staffing, training, and morale. Assessed operations reports to identify potential weaknesses prior to creating policies and procedures to eliminate waste, optimize service, and slash costs. LEADERSHIP HIGHLIGHTSBuilt policies and procedures to streamline long-haul collection, viewing, analysis, and management reporting. Achieved 90% on time delivery while enhancing quality, training, process improvements, and customer service. Transformed business culture to prioritize collaboration, teamwork, and communication by drafting an Operations Manual covering scheduling, processes, communications, employee engagement, and goal-setting. Earned an Outstanding Performance rating within eight months of joining the company. -
Operations ManagerFedex Mar 2011 - May 2012Memphis, Tn, UsSUMMARYLed operational, financial, and logistics oversight for FedEx’s largest Western U.S operation. This encompassed loading, account maintenance, volume tracking, budgeting, HUB leads, package handling, training, SWAK, hazardous materials handling, and dock safety. Enforced FXG policies and budget compliance while compiling forecasts, cost and product analyses, and product use reports. Maximized asset base while controlling costs, labor distribution, and quality.LEADERSHIP QUALITIESCreated transformative initiatives recognition and reward programs.Achieved KPI targets by cutting overtime 8%.Slashed turnover 15% by launching Quality Action Teams (QATs) and other strategies to improve staff retention. Manage 35 direct reports while stewarding a $2.5MM budget. -
Station ManagerFedex 1997 - 1999Memphis, Tn, UsManaged specific day-to-day operations and assigned staff within the station. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. Manage administrative employees and functions and ensured administrative processes are compliant with FXG policies and procedures and governmental regulations.LEADERSHIP HIGHLIGHTSLed operations at two stations in western Wyoming, working to improve revenue and minimize terminal issues.Reviewed budgets to build a spend plan to govern vendor contracts, payroll, and other expenses.Collaborated effectively with teams of engineers, senior managers, and other station managers to proactively address issues and implement solutions.
Donald Benson Skills
Donald Benson Education Details
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University Of WyomingSecondary Education And Teaching
Frequently Asked Questions about Donald Benson
What company does Donald Benson work for?
Donald Benson works for Lso - Regional Shipping Services
What is Donald Benson's role at the current company?
Donald Benson's current role is Outstanding strategic planner, team leader, and change manager, able to transform company goals into concrete action plans and cost controls that drive up leader profits, productivity, and quality metrics..
What is Donald Benson's email address?
Donald Benson's email address is db****@****lso.com
What schools did Donald Benson attend?
Donald Benson attended University Of Wyoming.
What skills is Donald Benson known for?
Donald Benson has skills like Transportation, Operations Management, Logistics, Logistics Management, Freight, Team Building, Leadership, Customer Satisfaction, Training And Development, 3pl, Human Resources, Management.
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