Darrel C. Email & Phone Number

Remote

Remote

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• HCM software implementation and support
• Coordinate with the Development team to define any change request from the client and solution for the client-specific use case.
• Plan and lead meetings and working sessions with both client and product development teams.
• Provide Key User Training and support customers to ensure sign off at each milestone as per project plan.
• Guide the client through the change management process and manage both internal and external expectations.
• Ensure the client is supported throughout the Implementation and Post Go-live support phase.

Kuala Lumpur, Malaysia

• Main point of contact through entire installation process through go-live and on-boarding for APAC region.
• Managing software roll-out processes - assist hotels with prerequisites and ensures client fully understands the implementation (and migration) process, from pre-to-post implementation.
• Configuring and installing software solution - ensuring the solution meets specifications and functions per client specific operational work flow for multiple concepts, users, and service models.
• Provide remote/onsite training - users' system training, taking site live on the system, and provide technical support to customer after go-live including regular system updates and products new features.
• Develop comprehensive test plans and execute the tests (UAT) by recording bugs, glitches, and other flaws in agile project management tool.
• Liaise with supports/developers on clients' requests for product development and enhancement.

Kuala Lumpur, Malaysia

Macao SAR

• Managerial Assistant - control room selling strategies; manage rate input and update in PMS and third party channels to ensure accuracy and rates are consistently published on multi-channels.
• Lead and manage channel manager and third party channels connectivity and integration projects.
• Monitor calls answering to ensure adherence to established systems and procedures (KPI). Ensure the highest level of customer service is provided through professional and efficient service, efficient processing of all.
• Manage, coach and develop all employees within the department to ensure competence, performance and succession objectives are met, which include recognizing and resolving performance issues; ensuring performance.
• Reporting on departmental calls statistics and execute remedial measures to improve calls answered; also preparing weekly and monthly revenue projection and performance report on multi-channels, segmentation and.
• Lead the departmental Intranet project maintenance - upkeep current product and industry knowledge of events and facilities for multiple properties - including gaming/casino, food & beverage and entertainment to ensure.

Kuala Lumpur, Malaysia

• Lead to resolve reservation and service-related problems in a timely manner - handling guest complaints and queries pertaining to reservation, while manage and maintain all FIT and Group reservation.
• Train and supervise team - new and existing team members, and ensure productivity and efficiency of team and all daily task are to meet department's objectives and goals.
• Monitor, evaluate and improve individual and team performance by routine catch up and service and work quality assessment.

Kuala Lumpur, Malaysia

• Served as Team Lead while assisting daily reservation task - overflow telephonic operations and respond e-mail inquiries. Check OTAs/GDS booking and update Extranet for No Show, cancellation, amendments and allotments.

Kuala Lumpur, Malaysia

Perak, Malaysia

Six-months industrial training rotating in three main departments - Front Office, Food & Beverage and Housekeeping and continue as Guest Service Agent (Hotel Ambassador), given the opportunity to perform senior agent roles and duties, and act as Guest Liaison within the resort to build guest rapport.

Diploma In Hotel & Tourism Management, Hospitality Administration/Management

Reliance Student Council - Deputy Secretary & Project Chairman for several events organized by college & student council. Elected as.

Certificate, Pass With Merit

WSET Level 1 Award in Wines WSET Level 2 Award in Wines and Spirits