Customer Success Lead - Asml
CurrentLeading the Microsoft Customer Success team in making our customers achieve their desired outcomes and have a positive experience with the Microsoft's products and/ or services.
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Dirk De Jong is listed as Customer Success Lead at Microsoft at Microsoft, a company with 189892 employees, based in Delft, South Holland, Netherlands. AeroLeads shows a matched LinkedIn profile for Dirk De Jong.
Dirk De Jong previously worked as Customer Success Lead - ASML at Microsoft and Account Delivery Executive at Microsoft.
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I help organizations to achieve their digital transformation leveraging the power of Microsoft Cloud solutions. My priority is the customer's successful adoption and productive use, in order to realize the full value out of technology investments. Being part of the customer success team, I am accountable for the delivery process and customer success. Overseeing and orchestrating all resourcing requirements incl. Consultancy, Engineering, Support, Microsoft Partners and Success Teams to support customers on their digital journey and empowering them to achieve more! Personally, I have an ambition in making things better, I have a challenger mindset, am strong willed and love to learn new things. I will always look to challenge the status quo and innovate where possible.
Listed skills include Operations Management, Customer Oriented, Customer Retention, International Project Management, and 16 others.
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Amsterdam Area, Netherlands
Leading the Microsoft Customer Success team in making our customers achieve their desired outcomes and have a positive experience with the Microsoft's products and/ or services.
Guide and facilitate NXP and ASML in their digital business transformation vision & strategy
Amsterdam Area, Netherlands
- Drive business value for customers on our full portfolio- Manage the delivery of Services and Projects- Grow service contracts and cloud consumption- Initiation and execution of "Zero Food Waste by using Data" project. Presented at Machine Learning & Data Science Conference 2017 in Redmond
Netherlands
- Team Lead for Account Managers in the Benelux- Business Development Lead for SAM service within EMEA region- Project Lead for attach rate program SAM service
Responsible for:- Leading a team of Designers, Software Engineers and Test Engineers- Realize team goals and coach team members achieving their individual targets- Delivery of customized business solutions of ERP software within the EMEA and APAC region
Operational manager within the restructuring project of Exact's International division to align the organization with the new strategic vision.Major Accomplishments:- Operational Management of the closure of 18 Exact subsidiaries within 6 months- Manage transition of clients, implementations and local maintained products without the loss of clients.
- Set up new support centers in NA region- On site escalation management in the EMEA and NA region- Improve service levels within the EMEA and NA region
- Customer Support Exact Software in the Netherlands- Account management premium support customers
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Adi Stein
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Dirk De Jong works for Microsoft.
Dirk De Jong is listed as Customer Success Lead at Microsoft at Microsoft.
Dirk De Jong is based in Delft, South Holland, Netherlands while working with Microsoft.
Dirk De Jong has worked for Microsoft, Netapp, Exact Emea B.V., and Exact.
Dirk De Jong's colleagues at Microsoft include Kevin Schofield, Sangeeta Nagar, Razan Almasri, Ulfert Rotermund, and Nehemia Joseph.
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Dirk De Jong is listed with skills including Operations Management, Customer Oriented, Customer Retention, International Project Management, Change Management, Enterprise Software, Business Analysis, and Saas.
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