Donald C. Dodd Email and Phone Number

Responsibilities:To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Perform duties across several Cyber disciplines, activities may include:Event Analysis and Handling:• Perform security incident response activities including investigation, coordination, review, and reporting.• Execute technical analysis of security events while coordinating incident response activities with internal and external teams.• Ensure collection and preservation of data associated with cyber security incident response activities follow industry best practices and established procedures.• Develop and support briefings to senior management as a trusted incident responder.Intelligence Analysis:• Identify enhancements of current threat and situational intelligence sources leveraging proprietary enterprise data, as well as a variety of external sources and open source data.• Actively monitor and research cyber threats with a direct or indirect impact to the brand, business operations, or technology infrastructure. •Develop and support briefings to Security management on security threats.• Create and conduct presentations on current threats and related IT Security topics.Security Monitoring & Analysis:• Prioritize and identify security risks, threats and vulnerabilities of networks, systems, applications, and new technology initiatives.• Be part of larger teams to remediate identified gaps.• Manage, implement, and validate security monitoring use cases, mapping to frameworks, technical configuration for security tools, etc.Security Device Administration:• Manage security tools including appliances, virtual systems, and SaaS – including health checks, version updates, and content development.• Validate content changes to security tools are appropriate from other analysts and teams – peer-review.Manage systems lifecycle, performing upgrades, implementation of new technologies, and enhancement identification.

Cybersecurity Engineer is responsible for developing, deploying, monitoring, tuning, evaluating, reporting and maintaining systems and procedures; to identify and mitigate threats to the corporate network, corporate assets, and corporate users. This team member will identify core requirements, design and implement security technologies, and work with stakeholders to perform ongoing tuning and alerting on those technologies. Said technologies may include, but are not limited to: Data Loss Prevention (DLP), Security Incident Event Management (SIEM), User Behavior Analytics, Host Intrusion Prevention (HIPS), and Web/Email Gateway. This team member will be responsible for both technical implementation of systems and communication of security requirements to management and security leadership. Mature threat intelligence utilization, integrating security solutions to allow retrospective analysis and proactive consumption. Proactively identifies potential technologies to better security enterprise information assets. Using information from threat intelligence feeds, incident response, and SIEM analysis, identifies and deploys custom rules and policies to security technologies to further protect information assets. Works with cybersecurity management to develop and implement project plans to rapidly mature security initiatives. Prepare and update information procedures, standards, and/or other technical requirement documents. Participate in periodic information systems risk assessments. Develop detailed proposals and plans for new information security systems that would enhance or enable new capabilities for network or host systems. Recommends and evaluates security tools to identify more efficient and effective security measures.Splunk (SME), McAfee (ePO, ATD, SIEM, Web Proxy, DLP), Active Directory, Cisco Sourcefire, ProofPoint, Entrust, CheckPoint Firewall

Splunk Analysis, Admin for Mcafee EPO and Web Gateway, FireEye analysis, Incident Response. Incident response, remediation, investigation. Service Now ticketing. Exceptions Reviewer. Enterprise Malware Bytes Admin

Desktop / PC / Computer Support Specialists offer technical support to employees for computers, associated networks and peripherals. Installs, troubleshoots and repairs personal computers, laptops, networking equipment.

As contractor for TekSystems

Provides Tier II support to end-users for IBM Lenovo ThinkPad, ThinClient and Tinys, service or mainframe applications, and hardware. Administers 8,000 users in Active Directory, resolves network performance issues and outages using SolarWinds, and monitored electronic medical record systems using Infor Cloverleaf. Responsible for working from a work queue; created and completed incidents and service requests using the Heat Ticketing System/ITSM with a 90% FCR rate. Windows XP/7, MS Active Directory, Novell, MS Office, MS Visio, Adobe Acrobat, Oracle PeopleSoft, Lawson, EPIC, Cerner, Milliman, Healthstream, and ReadySet4

Completed Remedy Force break fix tickets three day time frame. Install, configure, and service desktop systems, laptop, net book, PDA, printers, and other peripherals. Install, configure, and service operating system software that includes Windows XP, 7, and 8. Install, configure, and service district applications software, this includes MS office, Novell, Outlook, and other proprietary district applications. Analyze, solve, and report complex desktop LAN/WAN connectivity failures/issues to Desktop Services Dept. Provide excellent customer service with follow-up/follow through techniques. Provide technical support both oral and written to other technicians, analyst, engineers, and management. Comply with incident management policies and procedures. Perform quality assurances checks on inventory of campus technology equipment and compile and maintain the online inventory of campus base technology equipment. Attend district staff development training, instructional technology training, desktop services and information and technology services meetings. Assist in satisfying state/national initiatives (STaR Chart, TELPAS, NCLB Administrative Self-Assessment, High School EOC, etc) Maintain and service AD user accounts (password resets, permissions, email, etc)

Troubleshoots technical issues with Dell servers (hardware and software) in order to resolve customer issues. Follows up with customers via phone and email to ensure a total solution for their technical questions. Escalates calls, as appropriate, to the respective group for higher level technical support. Takes an average of over 90 inbound calls per week and follows up with outbound calls as necessary. Interacts with L1 technicians, Technical Review Technicians, AES Server management, DSN, Service Vendors, and Logistics. Works on customer technical issues that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Devises creative and innovative approaches where established criteria do not exist. Makes significant decisions having considerable impact on normal operations, profitability, or reputation of Dell. Have competent knowledge of all Dell Platforms. Received training on all new AES products (regardless of platform). Be able to communicate effectively through written and verbal means.