David Cea Email & Phone Number

Glendale, Az, Us

❖ Collaborated with project teams and business leadership to design and support training performance and strategy, resulting in a savings of 300 hours and $100,000 per year while also reducing risk.❖ Proposed new learning solutions based on data analysis and feedback, increasing end user performance and survey results by over 20%.❖ Developed and implemented a continued education process reducing error rates by 40% and a cost savings of over $30,000 year.❖ Designed an engaging, interactive and performance-based training curriculum utilizing the ADDIE design methodology.❖ Regularly conduct needs assessment to identify and build learning strategies that meet and exceed business goals.❖ Facilitate classroom and virtual training for 1,000+ employees with a satisfaction rate of 98%. Training includes job specific and technical skills, processed, risk mitigation, and compliance.❖ Extensive knowledge and technical expertise of personal lines P&C insurance products including contracts, trends, practices, and regulatory requirements.

Phoenix, Arizona, United States

❖ Coached and developed more than 200 new hire and senior employees improving individual and team sales metrics by 8%.❖ Partnered with management to enhance team moral and engagement through a variety of training workshops.❖ Provided onboarding training to sustain and drive business results.❖ Expert in P&C insurance compliance and technical procedures.

❖ Established and implemented departmental policies, goals, procedures in conjunction with organization officials and staff members.❖ Effectively managed a team of 16 direct reports in maintaining their metrics while also coaching and improving their sales results by over 5% each quarter, exceeding company average.❖ Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.❖ Listened to and resolved customer complaints regarding services, products, and personnel.❖ Supported continuous improvement and growth mindset.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor Of Science (Bs)