Danilo Cedraz Email & Phone Number

Lisbon, Portugal

Full Stack Software Engineer, playing a vital role in revolutionizing the digital supply chain and transforming eCommerce. * Developing essential back-end services and APIs in Ruby, enhancing the capabilities of JavaScript applications, and architecting a scalable system that empowers partners and the ecosystem to leverage our platform. * Handling large and complex datasets to optimize performance and scalability. * Exploring our customers' needs, developing software solutions that simplify their workflows and reclaim their valuable time. * Building web applications and APIs with a focus on user experience. * Proficiency in frameworks like Ruby on Rails, Ember, and React. * Translating user requirements and high-level product directions into concrete goals and features. * Experience in running, monitoring, and managing cloud-hosted SaaS applications. * Strong background in design, problem-solving, and optimisation of distributed systems. * Ability to think holistically about system architecture and collaborate effectively within a team. * Experience in object-oriented design, problem-solving, and fundamental knowledge of data structures and algorithms.

Lisbon, Portugal

Provide development services building robust solutions that integrate and / or extend Salsify platform capabilities to help automate customers activities and processes.* Support pre-sales activities to identify accurate scope for custom integrations* Develop custom integrations to different systems used by the customers, including PIMs, DAMs, ERPs and other APIs.* Engage directly with customers for testing and refining integrations* Provide ongoing hosting, application monitoring and support for several custom integrations

Porto, Portugal

Ensure customer success and satisfaction using Salsify platform, maintaining a broad understanding of the full product, providing best practices, handling support-owned configurations, and performing intake and escalation as needed. Typically handling second-line support for inquiries via Chat and Phone as well as support-owned configuration, admin, and a defined set of custom reports requests, assisting Support Specialists with escalated cases and may also escalate to the other groups as needed.Main tasks:* Provide a delightful and friendly customer experience with each support exchange * Deliver clear and concise solutions and advise to varying audiences * Achieve high customer satisfaction ratings after each interaction * Help customers achieve their outcomes with Salsify with quick responses and best practices * Contribute to daily team workload of cases as well as escalations * Create/Improve documentation and training resources for junior members of the team with a focus on product knowledge as well as support skills.

Porto, Portugal

Outsourced client consultant (NOS Systems)

Porto, Portugal

Implementation, configuration, supporting and documentation of CA/Broadcom monitoring solutions, such as UIM (formely Nimsoft), Spectrum, Performance Center (PFM), NFA and Services Operation Insight (SOI). Both in a Multi Tenant environment and On-Premise.

São Paulo Area, Brazil

Not only working with the technical but also with the consulting side of the CA infrastructure monitoring solutions, helping the sales/presales team dealing with the customer needs and thus working on the project after.

Alphaville

I worked either on administrating or supporting complex and diverse environments with CA solutions (Computer Associates) such as: Spectrum, SOI (Service Operation Insight), Performance Manager, NetQoS, UIM (Nimsof)t, APM Introscope. Interacting with other technologies and systems that make part of all the technology environment, such as database (Oracle, MySQL, HP Vertica), Linux, Cisco, Windows Server, Shell Scripts and others.

Alphaville

Provided customer support configuring infrastructure CA monitoring tools such as: Spectrum, SOI (Service Operation Insight), Performance Manager, NetQoS, Nimsoft.

São Paulo E Região, Brasil

- Basic support of the operating system (MS-Windows platform) and the MS-Office package. - Customer service, scaling the first level troubleshooting process; - Performed remote technical assistance, being able to provide guidance to other areas of monitoring and incident management, identifying the best form of resolution; - Incident monitoring in order to guarantee the operation's SLAs; - Operated the incident management system, recording the evolution of the service and created knowledge bases; - Attendance to the critical queue, conducting an impact x urgency analysis to open more severe incidents for the client.

São Paulo, Brazil

Help Desk assistance for many IBM Customers.

São Paulo, Brazil

I joined the company through the CAI (Industrial Learning Course) course available at the SENAI school, lasting 2 years.

Master In Business And Management, Administration, Business And Marketing, Pos Graduation (Cancelled)

Incomplete - I had to cancel the course due to the change of country - Postgraduate Course (specialization) in administration for recent.

Information Systems, Information Technology, Bachelor'S Degree

Bacharel in Information Systems

Industrial Learning Course, Maintenance Electrician