Responsável pela gestão da qualidade do cadastro de clientes de uma grande empresa do ramo de telefonia. Contato direto com as áreas de TI da companhia sendo responsável pelos projetos dos CRMs e otimização dos cadastros. Responsável em criar, automatizar e apurar indicadores gerenciais da área. Administrador de dados da base de clientes em banco de dados Oracle e Teradata e em sistemas mainframe. Atualização em massa de dados de clientes utilizando a plataforma Data Quality. Redefinição de processos, fluxos e rotinas de trabalho. Desenvolvimento de documentação, procedimentos para equipes de apoio à gestão de cadastro. Elaboração de apresentações de resultados e acompanhamento de status da carteira de projetos.Condução de sessões de Design Thinking de outros projetos da companhia. Replicador de conhecimento realizando treinamentos para difundir as práticas de Design Thinking dentro da empresa.

Worked in Google outsourced by Manpower as a Data Evaluation specialist;Took part in a project where I had to classify information within a given taxonomy.Also had to build context and sample data to differnet categories

Worked as an outsourced professional for a costumer in the US. Managed Oracle Databases making sure back up were performed daily. Attended general costumer requests providing technical support to multinational teams (United States, India and Argentina). Performed patches updates (CPU) on database. Troubleshoot configuration and general database problems securing database performance and availability. Took part on meetings to provide technical support to define the scope of new projects and others general purposes.Installed and configured Oracle databases in versions 9i, 10g and 11g.

Planned and Performed unitary tests on ERP systems. Ensured system’s efficiency and compliance to specifications. Helped increase system usability working with the development and design teams.Assisted the system analysts with business processes. Maintained ERP documentation making sure to provide all information necessary to the use and perfect operation of the system.

Planned and Performed unitary tests on ERP systems. Ensured system’s efficiency and compliance to specifications. Helped increase system usability working with the development and design teams.Assisted the system analysts with business processes. Maintained ERP documentation making sure to provide all information necessary to the use and perfect operation of the system.