● Meeting with tier 3 teams to discuss issues, provide feedback and suggestions, and work out details for on-boarding new responsibilities.● Monitoring of current alerts and tasks to ensure work is completed properly and analysts are prioritizing issues appropriately,● On-boarding of new group of analysts as the team was expanded to include new analysts based in non-US locations.● Creation of materials that included learning guides as well as expanding and updating our knowledge base system.● Conduct interviews for new candidates in a global setting.● Conduct weekly review of analyst performance remotely.● Perform ticket analyses, work with tier 3 teams to minimize repeat alerts.● Create automation tools for the team’s use to perform repeated tasks, PowerShell and vRealize Orchestrator.● Maintain previously created scripts.● Conflict resolution● Experience dealing with high-pressure fast-moving issues in a global environment.● Conduct weekly ticket review for all analysts and review any issue with responsible party.● Train and mentor new hires.● Point of escalation for any technical or personnel issues on and off shift

Extensive use of Vcenter/Vsphere to host and maintain virtual servers in an enterprise environment – ESX 6.5 and 7.0Rollout and extensive use of vRealize Suite – vROPs, LCM, Log InSightVSAN Admin Experience creating PowerShell/PowerCLI scripts to automate everyday tasksProvide Tier3 support when required– Windows Server, 2003, 2008/R2, 2012/R2, 2016 – Global Enterprise – 5000 + serversConstant use of remote tools such as SSH, RDP, and Dell DRACExperience dealing with high pressure fast moving issues in a global environmentRegularly manage small to medium projectsContinuously LearnParticipate in on-call scheduleWintel team liaison to GOC and Service DeskCommunicate with technical and non-technical personnelPleasant attitude – Easy to work with in a team setting

Converted to employee from contract positionSame responsibilities as contract position

Responsible for day to day operational tasks for the Win-tel teamProvide Tier3 support - Windows Server, 2003, 2008/R2, 2012/R2, 2016 – Global Enterprise – 5000 + serversManage ticket queue -insure that all issues are addressed in a timely fashionExtensive use of Vcenter/Vsphere to host and maintain virtual servers in an enterprise cloud environmentConstant use of remote tools such as SSH, Telnet, RDP, and Dell DRAC/OMSAManage Global Server Decommission ProcessManage server builds – Physical and VirtualManage physical to virtual schedule and process (P2V)insure that all servers in the enterprise are being monitoring to minimize downtime of business critical systemsWintel team liaison to NOC and Service DeskExperience dealing with high pressure fast moving issues in a global environmentCommunicate with technical and non-technical personnelRegularly manage small to medium projectsContinuously LearnParticipate in on-call schedule

Monitors, supports, and maintains a combination of Windows, Linux, and Unix serversCreating, deleting, and modifying DNS entries.Verifying the up time of Windows, Linux, and Unix serversMaintaining the availability of file systems across thousands of servers - both Windows, Linux and UnixMonitoring and maintaining CPU usage of Windows, Linux, and Unix servers on a global scaleEnsuring the constant up time and availability of services hosted on thousands of servers globallyMonitoring and troubleshooting a variety of backups including both tape and virtualProviding triage support for numerous teams throughout the company in multiple countriesOrchestrating mass email communication on large scale issues affecting thousands of usersProviding detailed, extensive reports of any and all issues as well as trouble shooting steps takenMaintaining a constant up time for all sites to the furthest extent of capabilityDetailed communication between various teams to ensure cooperation and high functionalityPrecise coordination between global time zones for repairs and communicationExtensive use of Vcenter/Vsphere to host and maintain servers in an enterprise cloud environmentConstant use of remote tools such as SSH, Telnet, RDP, and Dell DRACExperience interacting with Dell/EMC technicians for remote repairsExperience dealing with high pressure fast moving issues in a global environmentWell versed in both coordinating with one or several teams as well as acting on my ownAssess fellow technicians’ skill sets and delegate tasks.

Made recommendations to tighten up network security enterprise wideEnd user social engineering awarenessAuthored enterprise security blog regarding the latest threats to company data, CryptolockerMaintain domain controllers, create and manage users via active directory, applied patches and updates, group policyMaintain Exchange Servers, create and manage user mailboxes via Exchange Management Console, Migrate mailboxes to Office 365VMWare – Manage virtual machinesNetwork Infrastructure Configuration and Support, Cisco switch installation and support, troubleshooting network connectivity issuesClient desktop support onsite and enterprise wideNew computer roll-out on an as needed basisConsultant coordination

Maintain Domain Controllers– Active Directory, Group Policy, General Server AdministrationMaintain Exchange Servers– Create/Manage User Mailboxes, General Server AdministrationVMWare – vSphere AdministrationNetwork Infrastructure Configuration and Support – Switch installation and support, configure and install Sonicwall firewall devices, configure and install Sonicwall CDP deviceClient interaction/Support - Onsite and remotely (via phone or remote access)Project Management – Manage various projects related to client network installations and upgradesVender/Supplier CoordinationPurchasing Agent– Give recommendations, purchased equipment for clientsClient Computer Support – Windows and Mac OS XVoIP Phone System SupportSoftware Support – Off the shelf and industry specificEnd User TrainingMobile Device Support

Troubleshoot computer and network connectivity issuesConfigure IIS on internal web serverPeripheral installation and supportUser support – Remote Desktop, Phone and onsite of Windows user issuesMaintain SQL Server – run updates, create schemas and tables, manage access to schemas and tablesMaintain corporate intranet site using PHP, HTML, Java Script and MySQL – Used everyday by operations to keep in the know about client satisfaction. Used by travel consultant vacation requests, issues they are having with client. And used by Account Management to keep up with new account creations and updatesDevelop and maintain corporate website using PHP, HTML, Java Script, Flash and MySQL http://www.gtmtravel.com – Chief marketing tool and client access for online booking toolsMaintenance of travel management software using VB.NET – Create modules to Quality Control all travel documentation booking by clients.Create customized Macro's for MS Excel to automate the manipulation of worksheet data – these Excel worksheets contained data that is very client oriented and need to be uploaded to our Automated travel management system as soon as possible Client support for online booking tools – log-in and travel validation issues

Keep company website up to date – HTML, PHP dynamically linked to mySQLHelp Desk – assist users with network access issues, PC/Laptop hardware and software problemsTroubleshoot, upgrade and support network hardware - Hubs, switches and RoutersVoice and data cable, termination and testingUser account administration - Active directoryMaintain software and security patch upgrades – Microsoft Windows, Microsoft Office, AutoCADD

Design completion of construction documents, details and support data. Involved in the development of company standards, software upgrade, installation and troubleshooting AutoCADD 2000, 2004, 2005 and 2006.Notable projects: PNC Park, Children’s Hospital