Dylan Chancellor Email & Phone Number

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

Wilmington, North Carolina Area

Responsible for generating Repair Orders for customer vehicles received through our Service Department.Listen to and understand customer wants and needs across both positions within the dealership. Extend a superior level of customer service before, during and after a customer’s visit to the dealership, thus insuring high satisfaction and creating customer loyalty. Insure all necessary paperwork regarding a customer’s deal or their Repair Order is filled out properly and subtle errors were non-existent or kept to a minimum to create better flow from one department to the next.

Wilmington, North Carolina Area

Sell new Chrysler, Dodge, Jeep, RAM and Fiat vehicles, along with a multitude of pre-owned inventory of all makes and models.Finished 2016 calendar year as 2nd in the dealership for highest overall gross profits, totaling right at $300,000 from start of employment to December 31.Listen to and understand customer wants and needs, then suggest an array of vehicles tailored to those specific needs.Extend a superior level of customer service before, during and after a sale, thus insuring high satisfaction and creating customer loyalty (CRM experience gained as well). Recommend and close on secondary vehicle options such as warranties, vehicle protection plans and GAP insurance.Asked to be a part of the Facilities Team lead by the General Manager, which hears suggestions of how to better improve the overall quality of the dealership; thus creating a more pleasant environment for both customers and employees.Train newly-recruited sales employees on all of the aspects of the sales position, so as to help guide them down the path to success (product knowledge, customer interaction, the sales process, paperwork, and follow-up).Insure all necessary paperwork regarding a customer’s deal is filled out properly and subtle errors were non-existent or kept to a minimum to create better flow from one department to the next.

Wrightsville Beach, Nc

Assists in the management of a multi-million dollar parking program, acting as a contracted service to our client, the Town of Wrightsville Beach, and thus providing experience in a local government setting.Plans, directs and supervises the work and productivity levels of 2-20 seasonal ambassadors, maintenance, and office personnel to ensure standards are met or exceeded.Performs office administrative duties, such as: payment fulfillment and cash handling, answering incoming phone calls, permit creation and issuance, direct customer interaction, and sensitive materials management.Responsible for determining appropriate outcomes to customer issues by making sound business decisions, all while consistently delivering polite and exceptional service.Adhere to client budget policy, review P&L statements, code and relay invoices to the accounting department for further processing, as well as draft monthly billing packets.Perform accountant-related duties, in terms of: counting, quantifying, recording and depositing of all financial collections.Suggest and implement creative ideas to better serve the functionality of different aspects of the operation (potentially increasing revenues/decreasing expenses for our client, while saving time, effort, and negative perception of our customers).Design and showcase new operational presentations to our client and employees.Assist the Area Manager with employee recruitment, termination, recognition and discipline.Create and manage the employee schedule, as well as process the location’s payroll.

Atlanta, Ga

Performed necessary phone screenings for potential employees.Reviewed resumes of all candidates in order to evaluate essential qualifications.Utilized recruitment software to track and forward applicants to designated location managers.Submitted background checks for qualified applicants.Attended and participated in weekly performance discussion meetings.

Office Of Admissions, University Of West Georgia

Administered group tours to upcoming, potential UWG students.Provided guidance and direction to incoming UWG students.Performed all necessary computer documentation of tour scheduling.

Dean'S Office, University Of West Gergia

Assisted in compilation of departmental documentation.Performed necessary errands/duties for supervisors.Helped construct functional activities for different events.

Provided guidance and direction to incoming UWG students.Furnished incoming UWG students with necessary materials to start new academic year.Administered campus tours.Received the “Spirit of West Georgia” Award.

Meet and greet customers entering the store.Assisted customers with any service related inquiries.Stocked and maintained inventory.Performed cashier duties as needed.

Byron, Ga