I am an Information Technology professional with skills and experience in cloud, system and network design/administration, software testing, virtualization and hardware support. Have 25+ years experience in the IT industry with the last five years focusing on ServiceNow Platform development/integration for IBM Cloud Service Management. Primarily focused on developing and maintaining ServiceNow integrations with external tools (Slack, PagerDuty, Internal IBM data sources, etc.) and Scripted REST APIs for Case, Incident, Change, Problem modules. Other responsibilities listed below.Responsible for ServiceNow integrations with PagerDuty, GitHub Enterprise, IBM IAM Authentication.Identify and remediate design and architecture exposures.Maintain platform reliability and DevOps efficiency utilizing monitoring tools such as New Relic with PagerDuty and Slack integrations.Provide ServiceNow platform administration support.In past roles, I've performed network design, security, administration and support for www.ibmcloud.com/social (IBM SmartCloud for Social Business). Also, experienced in project management, infrastructure (network & system) design, management and implementing complex technical solutions at IBM. Possess great ability to grasp complex technology concepts quickly and effectively, excellent customer service, organizational, time management, troubleshooting and problem-solving skills. I am able to lead and manage diverse teams to successful implementation of deliverables. Have great leadership, interpersonal, communication skills and work well independently and in a team environment.