Danny Chang Email & Phone Number

Tampa, Florida

Responsible for ServiceNow integrations with PagerDuty, GitHub Enterprise, IBM IAM Authentication. Identify and remediate design and architecture flaws. Maintain platform reliability and DevOps efficiency utilizing monitoring tools such as New Relic with PagerDuty and Slack integrations. Provide ServiceNow platform administration support.Experience with Docker, Cloud Foundry Apps and Github.

Tampa/St. Petersburg, Florida Area

Responsible for identifying, reviewing and recommending new technology opportunities to DevOps teams. Develop ITCS104 security standards health checks automation scripts using Python, Bash, Ansible and SoftLayer APIs.Developed reports utilizing IBM Cognos Report Studio and Java application for data manipulation/extraction from data sources. Continuous development of Slack chatbots in Node.js, MongoDB with IBM Watson Natural Language for AI capabilities.

Tampa/St. Petersburg, Florida Area

Responsible for the availability, support, SLA and technical direction of the www.ibmcloud.com/social (IBM SmartCloud for Social Business) networks hosted in 6 data centers located in the US, Canada and Japan. Data centers were comprised of Juniper routers/firewalls/switches, BigIP F5 load balancers, and Brocade Vyattas.Provided leadership, technical and workload direction to the network team consisting of 8 network engineers located in the USA, Canada, Ireland, Japan and China. Network leader for the planning and execution of data center migrations to our new SoftLayer environments. Applications migrated included, IBM SmartCloud for Social Business Connections, Sametime Meetings and IBM Verse. IBM Verse migrated all IBMers emails to the cloud (roughly 400,000 users).Developed and documented processes for change management, network architecture diagrams, defined firewall policies, VLAN and IP standards. Performed capacity planning and resolution for Internet/Intranet networks.Provided training to application/server teams on network architecture design. Planned and lead 6 data center deployments in the US, Canada and Japan. Performed RCA analysis and reports for network related issues/outages. Provided leadership and skills transfer to less senior network engineers. Maintained security compliance of all network devices per ITCS104 corporate security standards.

Tampa/St. Petersburg, Florida Area

Responsible for the 24x7 network operations, new data center build-outs and network engineering of www.lotuslive.com, an online collaboration office tools suite from IBM. Provided Level 3 support for 6 data centers located around the world (USA & Japan) running Juniper Networks, BigIP LTM, and Cisco network equipment. Worked closely with the application development teams to analyze new requirements, application flows and security exposures. Performed management of all 6 data centers IP address space for internal as well as external. Managed data center security policies based on IBM’s ITCS104 security standards. Developed JUNOS configuration templates to speed data center deployments. Assisted with technical expertise to the LotusLive architecture team during new application/solution deployment. Deployed and supported disaster recovery sites for all www.lotuslive.com applications.

Tampa/St. Petersburg, Florida Area

Responsible for analyzing customers’ requirements, designing, developing, integrating and implementing automation scripts for software development environments. Environments consist of AIX and Linux servers, ODE, ADE, C compilers, Korn shell and Perl scripts. Source code repository is accessed via NFS using IBM’s Global Storage Architecture technology. Hardware consisted of IBM JS20 Blades. Linux VM servers were hosted using VMware Server running on Open Suse host OS.

Tampa/St. Petersburg, Florida Area

Responsible for the overall success of the test project. Test management responsibilities include requirements analysis, develop testing strategies (SVT/FVT/RVT), test schedule, coordinate test resources/activities and estimate project sizing.

Tampa/St. Petersburg, Florida Area

Created and execute test cases, document results against specified requirements, open/close defects, installed test environment builds (hardware and software). Installed and configured applications such as Websphere Application Server, DB2, Tivoli Intelligent Orchestrator, IBM Director and Remote Deployment Manager, VMware ESX 2.1, IBM Tivoli Monitoring 6.x and ITUAM (metering application). Developed test automation scripts as needed.

Tampa/St. Petersburg, Florida Area

Provided system and network administration support for test datacenter hosting 300+ servers in a mixed platform environment of AIX, Windows NT/2000/2003, Red Hat Enterprise Linux, VMWare ESX and Sun Solaris. Configured and maintained Cisco 6509/2980G switches and Nokia IP650 firewalls running Checkpoint 4.1. Maintained asset management database for project management, financial controls and audit readiness. Installed and configured applications such as IBM HTTP Server, Websphere Application Server, DB2 and CheckPoint FireWall-1 on NOKIA IP650.

Tampa/St. Petersburg, Florida Area

Provided 2nd level support for the IBM e-Business customers in a mixed platform environment of AIX, Sun Solaris and Windows NT and 2000.Troubleshoot UNIX/Windows web/database servers, Cisco Local Director and IBM Network Dispatcher issues.Monitor and maintain http web services, net.commerce, database connections, Lotus Domino, Netscape Enterprise. Other duties included, restarting daemons, rolling log files and providing an immediate resource for customers needing non-invasive changes made to their servers which required root access.Maintain Internet/Intranet connectivity to customer web sites using Tivoli tools and proactively monitoring of web sites to ensure maximum up time for all IBM e-Business customers.Create/resolve problem tickets and engage the Infrastructure support team, Systems Administrators and Customers when needed for problem resolution.Assist IBM e-Business customers migrating to new servers, changing domains and running special events.

Tampa/St. Petersburg, Florida Area

Novell Network Administrator (NetWare 4.1 with Windows 3.x and Windows 95 clients).Obtained Microsoft Certified Professional (MCP) in Windows 95.Project manager for Y2K Systems Compliance and Standard Desktop project. Main duties included researching that all systems and software specs met Y2K compliance and staging/migrating all PCs and laptops from Windows 3.x to Windows 95.Maintained TCP/IP network and provided setup, configuration and troubleshooting.Provided PC (hardware/software/peripherals) & network support to 100+ users.Acted as liaison between Tampa Marriott hotels and Marriott’s Systems Support team.Assisted vendors with installations, upgrades and support of new equipment, cables or software (OnDemand movies, PBX, Micros POS).

Bethesda, Md

Provide systems administration to 600+ IBM RS/6000 running AIX. Troubleshooting and setting up terminals, printers, tape drives, external hard drives, modems, hubs, terminal servers and network connectivity.Responsible for new associates training in AIX, BBx and Windows 95.Supported PC hardware, software and operational issues for 600+ hotels throughout the continental United States and Canada.Troubleshoot Intranet connectivity issues, as well as version conflicts with Internet Explorer.Assist vendors in installing and troubleshooting software/hardware for interfacing with the Property Management System.

Tampa/St. Petersburg, Florida Area

Provided staff training and supervision of all hotel operations during the P.M. shift.Handled guests’ concerns, security issues and maintained the highest level of customer service to ensure the satisfaction of every guest.

Bachelor'S Degree, Computer And Information Sciences (Minor In Management Studies)

Associate Of Arts (Aa), Liberal Arts