David Charles Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, Us

Leading the charge at Marshall Retail Group, I provide top-tier leadership and support across all management levels, steering cross-functional teams towards our business mission, vision, and objectives.My hands-on approach guides operations, logistics, merchandising, planning, HR, finance, and legal matters to propel the company's success and operational excellence.Key Achievements:• Drive Revenue Growth: Took the reins in 2016 with an annual revenue of $150M and increased it to a $500M run rate in this fiscal year — a significant growth surge!• Triple Play: Orchestrated a three-fold (3X) business growth over seven years through strategic planning and sharp decision-making.• Store Operations Excellence: Played a pivotal role in expanding our store count from 150 to an impressive 330 locations, overseeing multi-concept and multi-category travel retail businesses.• Navigating Challenges: Steered the ship during the sale preparation in 2019, smoothly transitioning the business to new ownership amid the turbulent waves of the COVID-19 pandemic.• Mergers Leadership: Demonstrated expertise in mergers, seamlessly integrating an existing US retail operation into our fold.• Dream Team Architect: Assembled an elite executive team, laser-focused on managing and optimizing our organizational success.• Airport Takeoff: Engineered a rapid expansion, elevating our airport store count from 10 to a remarkable 108 within a targeted timeframe.• Brand Alchemy: Crafted and implemented a compelling brand USP, overcoming historical growth challenges and successfully entering the airport retail segment.

Honolulu, Us

Taking the helm at Maui Divers Jewelry, I had the honour of reporting directly to the Board of Directors, steering the ship towards sustainable growth and orchestrating daily operations for a seamless business flow.Maui Divers Jewelry was founded in 1959 when the company began designing, manufacturing and selling Hawaiian black coral jewelry. Since then, the company has grown to become the largest manufacturer of precious coral jewelry in the world, as well as the largest jewelry manufacturer in the state of Hawai`i.In addition to Hawaiian black coral, Maui Divers Jewelry features rare Hawaiian gold coral and exotic deep-water pink and red corals. The company also showcases unique, handcrafted collections that feature cultured Tahitian black pearls, South Sea pearls, Japanese Akoya pearls, freshwater pearls, Australian opals, diamonds, peridot and other beautiful gemstones.All of Maui Divers’ exclusive jewelry is handcrafted, from design to final stone setting, in the company’s Jewelry Design Center in Honolulu. Millions of visitors from around the world have toured this facility for a behind-the-scenes glimpse of the making of fine jewelry with an island flair.

Hong Kong, Hk

As the Region President Pacific at DFS Group, I had the opportunity to manage operations across the key strategic landscapes of Hawaii, Guam, and Saipan. My role involved driving business development initiatives and orchestrating the seamless merging of Hawaii and Mid-Pacific business units into a unified and efficient Pacific-based operation.Responsibilities & Achievements:• Strategic Merger Management: Led the charge in merging Hawaii and Mid-Pacific business units, crafting a harmonious and efficient Pacific-based operation.• Profitable Performance: Ensured the delivery of operating profit and cash flow for divisional operating units within the region.• Pacific Expansion: Conducted business development initiatives within the Pacific region, negotiating existing and new business opportunities.• Master of Negotiations: Successfully negotiated a groundbreaking 10-year extension to the Hawaii Airport contract, amounting to a staggering $2.4B over the term.• Global Recognition: Appointed to a newly created position following a global restructure of retail operations, reporting directly to the Chief Operating Officer.• Brand Transformation: Orchestrated the global launch of a rebranding initiative for T-Galleria, contributing to the brand's global resonance.Key statistics : - Turnover: > US$750M- Employees: > 1,000Reporting functions: - Store Operations, Visual Merchandising, HR, Finance, Customer Relations, Marketing, Merchandising (local).

Hong Kong, Hk

Relocated from Hong Kong to Hawaii to lead the Hawaii division. The Hawaii business, once the core profit driver for the company had suffered from high executive turnover, stagnant and falling sales and profitability, in need of a turnaround.Scope: Hawaii.Responsibility: - Full P&L, sales and profit performance for the Hawaii business.- Business Development for Hawaii.- Team structure, hiring and development.Key statistics : - Turnover: > US$480M / Employees: > 650Reporting functions: - Store Operations, Visual Merchandising, HR, Finance, Marketing.Achievements: - Redeveloping and positioning the store as a luxury retail environment.- Delivered a 50% increase in sales revenue from 2010 through 2012.- Develop and execution of a 3 year strategic plan focused on product, marketing, team and logistics.- Market Share growth over term from 18% to 29%.Events : - Created the annual "Art Of Coffee" event, a one of a kind in Hawaii, culminating in a Guinness world record for coffee cup art. Recognition: - 2010 : Division of the Year award for DFS Hawaii.- 2011 : Galleria of the Year for the Waikiki store.- 2012 : Division of the Year award for DFS Hawaii.

Hong Kong, Hk

Reporting to the President DFS Asia Group, based in Hong Kong and leading the Asia North team. The focus was to take my prior experience in Finance, Marketing, Business Development, Store Design and Development and translate that into the day to day management of an operating unit, responsible for generating bottom line profit. Scope: Hong Kong, Macau, Taiwan, Korea, China (Hainan).Responsibility: - Full P&L, financial and profit performance for the operating units.- Operations Management.- Business Development.- Team structure, hiring and development.Key statistics : - Turnover: > US$750M / Employees: > 1,500Reporting functions: - Store Ops, VM, HR, Finance, Marketing, Divisional Merchandising.Achievements: - Developing and opening the Macau operating unit - - Four Seasons Galleria, redefined our luxury retail proposition. - City Of Dreams Galleria.- Renegotiated and extended the leases and store footprints on both the downtown Department Store locations in Hong Kong, delivering significant revenue growth for the Division.- Development of Airport bid negotiations and submissions. Korea, Taiwan, Hong Kong.- Developing the business model for our operation in Hainan, China. Creating the business plan and capital expenditure proposal through to overseeing the store design and development process through to managing the store opening process with an entire new team.

Hong Kong, Hk

Hong Kong, Hk

Based in Singapore, I led the store design, business development and construction initiatives for DFS Asia Group.Scope: Hong Kong, Singapore, Oceania, Taiwan, Korea, China (Hainan), Okinawa.Responsibility: Delivering development projects on time, on budget.Business Development. - Analysis and feasibility on new opportunities.- Managing the project and consultant team.- Managing the Design Process.- Procuring construction, from greenfield to turn key operations.Key statistics : Capital spend: $1M through to $30M.Employees: internal, a team of 10, external up to 100 consultants.Achievements: - Delivering the Okinawa Galleria from a greenfield site to a turn key operation, encompassing the following unique features - - Baggage handling systems. - RFID technology. - The first consolidated car rental facility in Japan, a 6 level parking garage and car wash facilities.. - 25,000 sqft multi station restaurant. - 130,000 sqft of retail, from Beauty to souvenirs to Luxury Boutiques.

Hong Kong, Hk

Managing the store design, development and construction functions for DFS, initially in Oceania, then expanding to Singapore and Asia.Completed the folowing stores -- Customhouse Auckland 1997- Auckland and Christchurch Airports 1997- George St Sydney 1998- Gold Coast 1999- Cairns 2000- Scottswalk Singapore 2003- Changi Airport Liquor and Tobacco redevelopments 2003- Okinawa Galleria, Japan 2004

Business, Marketing / Finance

Education record