Airtable is a connected apps, low code platform that is pushing the possibilities of democratizing software creation. My responsibilities and achievements include: - Cross-functional GTM Customer Journey development - CSM target / metric / OKR definitions and strategy - Maximizing efficiencies within the Customer Success day to day operations in order to set up CSMs for success in NDR and active-to-paid targets

Responsibilities and accomplishments include: - Managed $1.5M ARR book of business, 20% increase in active to paid seats quarter over quarter, 133% increase in users with top sophistication scores- Product roadmap reviews with customers - Stakeholder management, change management and building relationships with executives in order to activate seats- Core member of GTM team for new Airtable feature, responsible for managing beta program to solicit customer feedback prior to general release

Centrical is the next-gen employee engagement and performance management platform. Using advanced gamification, personalized microlearning, and real-time employee performance management holistically, Centrical helps companies help their employees perform their best. My responsibilities and achievements include: - Managing $500,000+ of ARR ranging from 100-1000 SaaS seat licenses with the goal of renewal, expansion and optimization of positive business impact based off predefined success metrics- 100% expansion of seat licenses purchased in strategic accounts in the first 3 months post-implementation- Collaborate with Product / Development Team to build product roadmap for over 15 new product features/customizations to provide better usability, efficiency and functionality for platform users - Leading data-driven strategic periodic QBRs and MBRs for executives to provide analysis on platform efficacy and recommendations on future implementation planning in order to drive success

Project Summaries:Workday Product Implementation for Major Pharmaceutical HR System- Managed assessment of 1,200+ user stories/requirements during critical phase of re-planning for distressed project- Led Equity business vertical as lead consultant to author critical user stories/requirements that would reduce the time required for data to update external equity systems from Workday by 80%- Analyzed data-driven KPIs and developed data visualization dashboard deliverables for daily senior leadership reviewProduct Development/Change Readiness for Documentation Aggregation Tool- Gathered business requirements and process maps from stakeholders for tool to reduce time spent on authoring technical documents by over 90%- Conducted product analysis with customers to understand client feature needs, pain points and gaps to comply with new regulation- Provided recommendations and key findings on defining roadmaps, product vision, milestones and timelines using Agile/Scrum methodologies

Project Summaries: Organizational Change Management (OCM) for Major Airline Integration- Developed and executed Rewards and Recognition programs for 400+ operation employees with 80% participation in the programs by the 1st month of roll-out- Collaborated with business in Design Thinking to construct course curriculum for operations re-training for operations department- Managed team of 3 consultants to facilitate and document over 50 process design sessions with key stakeholders

Project Summaries: Strategy/Product Development for FDA Clinical Trial Process for Major Pharmaceutical Company- Proposed and led internal requirements gathering, development, SQA and hyper-care for innovative tool that reduces time needed to author clinical trial adverse event narratives by 90%- Led effort to complete data analysis of 10+ unstructured data tables of clinical trial results to build business rules for automation- Leveraged 50+ change requests from stakeholders using SWOT analysis and impact analysis