Diana Carolina Henao M. Email & Phone Number

Medellín, Antioquia, Colombia

• Build and maintain strong relationships with clients, serving as the primary point of contact for project updates and feedback.• Lead the end-to-end delivery of digital factory projects, across different value streams, from initial planning and scoping to execution and closure.• Mentor and guide project teams, fostering a culture of collaboration and continuous improvement.• Identify potential project risks and implement mitigation strategies to ensure successful outcomes.• Track project performance against key metrics and KPIs, providing regular updates to stakeholders.• Advocate for and implement best practices to enhance delivery processes and improve overall service quality.• Ensure the profitability of the business by optimizing the profiles assigned to projects and seeking new business opportunities to enhance brand positioning within client accounts

Medellín, Antioquia, Colombia

Increased the share of self-service collections channels from 6% to 33% over an 11-month period:• Design and execute strategies to increase debts collection through digital channels, being cost efficient, impacting the economical objectives in the company, caring the customer experience and maintaining regulatory guidelines.• Led the technical team in charge of designing and developing open collection APIs.

Medellín, Antioquia, Colombia

Developed the TuyaPay digital wallet strategy, reaching more than 1.3 million customers in the country and being present in 10 digital ecosystems:• Cell leader as Product Owner (PO) focused on guaranteeing the availability of the systems, the operation of the business and the develop of APIs of the product. • Own the team's product backlog, ensure the team works on the most valuable items and prioritize the business needs seeking to maximize and impact the achievement of the business goals related to customer acquisition, activation and Net promoter score. • Help to define the product vision, OKRs, functionality and requirements. Develop end to end new alliances, covering technological, legal, economic, marketing perspectives.

Medellín, Antioquia, Colombia

Achieved excellent rating from stakeholders on quality, delivery time and budget control of projects in charge:• Lead strategic projects for the company related to payment services, Open Banking, Security and new products development, ensuring compliance with the organization's strategic plan, budget and time to market objectives and balancing important stakeholders such as Mastercard, Grupo Éxito, Bancolombia and Transmilenio.

Medellín, Antioquia, Colombia

Participated in the creation of the first Project Management Office (PMO) for the company, from which strategic and tactical projects across different business units were led.• Responsible for planning, executing and coordinating projects to betting and sports betting business unit, guaranteeing alingment with the Colombian regulatory framework.

Medellín, Antioquia, Colombia

• Formulate and coordinate the implementation of projects aimed at fostering and growing the business community in Antioquia. • Ensure the generation of technical and budgetary execution reports to provide evidence to operational entities such as Cámara de Comercio Medellín, Alcaldía Medellín, and Gobernación Antioquia

Especialista En Gerencia De Proyectos, Gerencia De Proyectos

Administradora De Empresas, Administración De Empresas