Diana Carolina Henao M. Email and Phone Number
As a Business Manager with 13 years of professional experience in the Services and Banking sectors, I have held leadership roles within interdisciplinary teams, consistently delivering value.My passion lies in project management, and I find fulfillment in being a change agent who brings new initiatives to life within companies. Furthermore, I have honed my skills in designing, operating, and transforming financial products and solutions. My approach always centers around customer-centric digital solutions while ensuring alignment with organizational objectives related to profitability and growth.Soy administradora de Empresas con 13 de años de experiencia laboral en el sector Servicios y Bancario, desempeñando cargos de liderazgo de equipos interdisciplinarios para la entrega constante de valor.Me apasiona la gestión de proyectos y me hace feliz poder ser un agente de cambio que ayuda a materializar nuevas iniciativas en las compañías. Además, he podido crecer en el diseño, operación y transformación de productos y soluciones financieras, propendiendo siempre por encontrar soluciones digitales centradas en el cliente pero que, a su vez, garanticen el cumplimiento de objetivos organizacionales de rentabilidad y crecimiento.
Amaris Consulting
View- Website:
- amaris.com
- Employees:
- 2936
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Delivery Manager LatamAmaris Consulting Jun 2024 - PresentMedellín, Antioquia, Colombia• Build and maintain strong relationships with clients, serving as the primary point of contact for project updates and feedback.• Lead the end-to-end delivery of digital factory projects, across different value streams, from initial planning and scoping to execution and closure.• Mentor and guide project teams, fostering a culture of collaboration and continuous improvement.• Identify potential project risks and implement mitigation strategies to ensure successful outcomes.• Track project performance against key metrics and KPIs, providing regular updates to stakeholders.• Advocate for and implement best practices to enhance delivery processes and improve overall service quality.• Ensure the profitability of the business by optimizing the profiles assigned to projects and seeking new business opportunities to enhance brand positioning within client accounts
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Digital Collections Cell Leader | Líder De Célula - Cobranza DigitalTuya S.A Sep 2022 - Apr 2024Medellín, Antioquia, ColombiaIncreased the share of self-service collections channels from 6% to 33% over an 11-month period:• Design and execute strategies to increase debts collection through digital channels, being cost efficient, impacting the economical objectives in the company, caring the customer experience and maintaining regulatory guidelines.• Led the technical team in charge of designing and developing open collection APIs. -
Product Owner Of Tuyapay Digital Wallet | Product Owner Billetera Digital TuyapayTuya S.A Dec 2019 - Sep 2022Medellín, Antioquia, ColombiaDeveloped the TuyaPay digital wallet strategy, reaching more than 1.3 million customers in the country and being present in 10 digital ecosystems:• Cell leader as Product Owner (PO) focused on guaranteeing the availability of the systems, the operation of the business and the develop of APIs of the product. • Own the team's product backlog, ensure the team works on the most valuable items and prioritize the business needs seeking to maximize and impact the achievement of the business goals related to customer acquisition, activation and Net promoter score. • Help to define the product vision, OKRs, functionality and requirements. Develop end to end new alliances, covering technological, legal, economic, marketing perspectives.
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Senior Project Manager | Coordinadora De Proyectos SeniorTuya S.A Dec 2017 - Dec 2019Medellín, Antioquia, ColombiaAchieved excellent rating from stakeholders on quality, delivery time and budget control of projects in charge:• Lead strategic projects for the company related to payment services, Open Banking, Security and new products development, ensuring compliance with the organization's strategic plan, budget and time to market objectives and balancing important stakeholders such as Mastercard, Grupo Éxito, Bancolombia and Transmilenio.
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Project Manager | Coordinadora De ProyectosGrupo Réditos Mar 2014 - Dec 2017Medellín, Antioquia, ColombiaParticipated in the creation of the first Project Management Office (PMO) for the company, from which strategic and tactical projects across different business units were led.• Responsible for planning, executing and coordinating projects to betting and sports betting business unit, guaranteeing alingment with the Colombian regulatory framework. -
Project Specialist | Especialista De ProyectosAcopi Antioquia Sep 2012 - Mar 2014Medellín, Antioquia, Colombia• Formulate and coordinate the implementation of projects aimed at fostering and growing the business community in Antioquia. • Ensure the generation of technical and budgetary execution reports to provide evidence to operational entities such as Cámara de Comercio Medellín, Alcaldía Medellín, and Gobernación Antioquia
Diana Carolina Henao M. Education Details
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Gerencia De Proyectos -
Administración De Empresas
Frequently Asked Questions about Diana Carolina Henao M.
What company does Diana Carolina Henao M. work for?
Diana Carolina Henao M. works for Amaris Consulting
What is Diana Carolina Henao M.'s role at the current company?
Diana Carolina Henao M.'s current role is Delivery Manager | Product Owner | Project Manager | PMO Lead | Digital Factory.
What schools did Diana Carolina Henao M. attend?
Diana Carolina Henao M. attended Universidad Eia - Escuela De Ingeniería De Antioquia, Universidad De Antioquia.
Who are Diana Carolina Henao M.'s colleagues?
Diana Carolina Henao M.'s colleagues are Nguyên Hà, Damien Desesquelle, Imen Saidi, Ragun Chie, Alan Gorriz Specht, Wafa Chebbi, Tran Nguyen (Lily).
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