Director Of Professional Services
Director of Professional Services, November 1999 to January 2005Managed Professional Services group (of 12 people) providing services support to ScanSource, Catalyst Telecom, and Paracon. Worked closely with Merchandising, Marketing, Technical Services, and Sales to provide the following services:Project Coordination for on-site services, such as wireless site surveys and installation for Symbol, Intermec, and Avaya Data Services.Services Coordination for maintenance contracts for Symbol, Intermec, and IBM.Technology Partner Program to link software, services, and specialty hardware providers with our hardware resellers to provide complete solutions.Solutions Engineering Team to provide consulting, sales training, and strategic opportunity assistance with wireless data collection technology projects for ScanSource strategic customers.Grew wireless business from $300,000 to over $100M in 5 years.Grew maintenance contract business from under $300,000 to over $15 million (annual run rate) in 4 years.Helped build a small office and group to offer assistance to Value Added Resellers in selling RF/Wireless Data Collection technology. Group leader of 5 people, managing office workflow, response times to customers, assisting with difficult issues. Developed systems and procedures to introduce and grow Data Collection VARs into the RF/Wireless arena. Designed Quick Quotes, a web based configuration tool used for needs analysis and quoting of data collection systems.