Daniel Cheron Email & Phone Number

- Championed the integration of AI-driven analytics platforms, analyzing customer interactions and tailoring user experience strategies, which skyrocketed conversion rates by over 100% across six brands.- Masterminded negotiations with application vendors to secure advanced ecommerce tools at a reduced cost by 15%, significantly enhancing digital infrastructure and streamlining user engagement workflows.- Directed cross-functional teams to develop and launch innovative features, aligning with strategic company goals to enhance product functionality and customer engagement.- Managed the creation of compelling product content and visuals, executing targeted promotions that boosted brand visibility by 30% and customer engagement across key digital channels including social media and email marketing.- Deployed advanced analytics tools to streamline data-driven decision-making, analyzing customer behavior and market trends, which enhanced overall performance metrics by 25% through refined strategic insights.

- Partnered with clients to create their first Shopify stores from the ground up, focusing on bespoke design and functionality to ensure a seamless user experience and visually appealing storefronts, significantly enhancing their digital market entry.- Configured and integrated key Shopify apps and plugins, including payment gateways and Google Analytics, to establish a robust foundation for store functionalities, facilitating a smooth launch and operational excellence for first-time online retailers.- Developed SEO strategies for new Shopify stores by conducting keyword research and implementing meta tags, establishing an optimized site structure that enhanced initial search engine visibility and organic traffic acquisition.- Executed comprehensive testing and quality assurance for newly launched Shopify stores, ensuring optimal performance, compatibility, and security, setting a high standard for operational reliability from day one.- Successfully launched initial ecommerce platforms for clients including princestpizza.ca, spiceoflifeselections.com, and exwaycanada.ca, each tailored to unique business needs and achieving robust user engagement from the outset.

Toronto, Ontario, Canada

- Uncovered and bridged a critical process gap by engineering a Ruby on Rails application for archiving and retrieving technical Slack queries, markedly enhancing knowledge management for our development team.- Delivered crucial internal support to developers and engineers, troubleshooting and resolving complex product development and coding issues, thereby bolstering Shopify’s infrastructure reliability.- Monitored real-time operational data to proactively identify and communicate system outages, reducing downtime by 30% through timely resolutions and enhanced team coordination.

- Led and guided a team of ~10 Individual Contributors, providing comprehensive review and coaching across various areas, including merchant-facing interactions, project management, and influencing product development.- Drove and facilitated end-to-end hiring processes, ensuring exceptional communication and transparency throughout, resulting in successful talent acquisition.- Led high priority projects, effectively delegating while effectively identifying and delegating tasks to key contributors for project success and initiative implementation.- Successfully established an in-house Support team for the acquired Shopify app, Return Magic, training a team of approximately 6 specialists in front-line support and help documentation, while personally handling all technical escalations.- Presented a keynote presentation to 1000+ conference attendees on Change Management

- Collaborated with Development teams to create valuable resources and documentation for new third-party integrations.- Contributed to the content and organization of Knowledge Management databases utilized by the Support team, ensuring easy access to critical information.- Utilized internal database tools such as SQL, Splunk, and Mode to conduct thorough technical investigations of merchant issues.

- Analyzed and resolved complex technical issues across a wide range of expertise, employing exceptional problem-solving skills and utilizing available resources.- Delivered knowledge and expertise through comprehensive training and mentoring of Support Advisors and new team members, while expanding existing knowledge banks through contributions to Support Advisor and the Vault.- Advocated for the customer, providing scope and severity to developers to ensure quick and effective resolutions of issues

Bachelor Of Fine Arts - Bfa, Music

Postgraduate, Human Resources Management