Daniel Chikanov Email & Phone Number

California, United States

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Headquartered in San Francisco, CA, Asana has more than 89,000 paying organizations and millions of free organizations across 190 countries. Global customers such as AllBirds, Sephora, Sky, Spotify, Viessmann, and Woolworths rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns.

San Francisco, California, Us

- Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.- Created and managed interactive dashboards measuring business KPIs, customer stories, and top trends to help drive reactive business decisions- Performed system analysis, documentation, testing, implementation and user support for platform transitions as well as platform efficiency resulting in a 90% production increase.- Designed and updated organizational and CRM subsystems to improve and streamline data collection resulting in cleaner analysis for immediate business needs.

Los Angeles, California, Us

• Assessed and managed operational workflow to provide recommendations and implementation of improvements to optimize operational efficiencies to ensure successful product launch, leading to becoming #1 app of the week for Travel Category for several weeks • Performed in-depth marketing and product competitor analysis to understand and enter the social commerce market as a strong competitor, resulting in over $500k successful angel seed investments.• Wrote clear QA, Product User Test Cases, and Data Schema diagrams to maximize efficiency, and performed periodic product, user, and performance test and analysis using Agile and Kanban methodologies.• Used SQL, Firebase, and Tableau to investigate behavioral variances among different user base segments, location of user base, common user activity, average duration of sessions, and retention of the users, which saw a 98% retention rate among 300 active users.

San Francisco, Ca, Us

• Provided analytic support to the strategic and improvement initiatives across the Customer Success department, which resulted in $1.5M savings in a fiscal year.• Developed and maintained strong professional relationship between Technology, User Research, and Product team to identify trends to be utilized to improve operational efficiencies through CRM efforts.• Designed and implemented key measurement reports, using Salesforce and Tableau, for conveying metrics to customers, monitoring service levels and attainments, identifying trends and performing root cause analysis.

San Francisco, Ca, Us

- Analyzed quantitative and qualitative data regarding Customer Success operations and the current stage of the business to identify trends and strengths to be utilized to improve operational efficiencies through CRM efforts- Created and maintained supporting data dashboard and reports in Salesforce and Tableau for daily, weekly, and monthly Customer Success KPIs, improving team's transparency and efforts to maintain #1 Customer Service by Blackbook.- Used SQL and Tableau to investigate behavorial variances among different user base segments, specialty and common user activity, which led to improving customer service and technical support efforts to maintain a 24 hour response time.- Managed the JIRA board to ensure the quality of support ticket, case management, and escalations for continuous improvement of response and resolution times among all customer success teams.

San Francisco, Ca, Us

• Consistently exceeded the team’s average metrics in daily interactions and customer satisfaction of over 88% month to month, while taking on additional team responsibilities. • Served as a team liaison between Technical Support, Business Operations, and User Research teams to manage and improve cross-functional communication and processes.

San Francisco, Ca, Us

Practice Fusion is the largest cloud-based electronic health records (EHR) company in the U.S. with more than 112,000 monthly active medical professionals and 81 million patients. Our mission, is to connect doctors, patients and data to drive better health and save lives.Practice Fusion provides a web-based Electronic Health Record (EHR) system to physicians. With charting, scheduling, e-prescribing, billing, lab integrations, e-referrals, tablet interface, Meaningful Use certification, unlimited support and a Personal Health Record for patients.www.practicefusion.com

South Portland, Me, Us

Secondary School English Teacher, Grade 8, 9, 11, 12; October 2015- March 2016Primary School English Teacher, Preschool-Grade 3, October 2014-October 2015 • One of the only two foreigner teachers at a private primary school with a student roster of over 600; secondary school ~2500. Consistently scored ‘Excellence’ (90+ out of 100) on monthly observation held by the Head of the Foreign Language Department.• Implemented and spearheaded several successful open English camps twice a week to create an expansive and well-balanced English conversation vocabulary setting among the students and attendees.• Established a strong professional relationship with the head management and co-workers to increase successful lesson planning, communication, and management among students of all grades and of all topics.

Minneapolis, Mn, Us

Stores Executive Intern (Summer 2012)* Overlooked and practice managerial skills at a retail business with annual revenues of over $70 million and assisted in supervising over +300 employees including sales associates, human resource generalists, assets protection specialists, and facilities management technicians, in order to drive maximum sales profitability* Multi-tasked on several high-scope marketing and publicizing activities on a daily level in an extremely-fast paced environment requiring top notch strategizing/maximizing productivity abilities such as sales presentation, as well as the ability to perform under heavy stress* Developed proficiency in creating a positive, influential team environment through development of interpersonal relationships and displaying successive methods of motivation and engagement with team members and guest* Recognized by several guest and high-level administrators within the first week of internship (summer 2012) for stellar performance and great guest service experience

Los Angeles, Ca, Us

• Raised $18,000 with running mates and student donors, and was voted 1 of 13 elected officials from the largest voter turnout in UCLA history • Responsible for budgeting and allocating over $8 million dollars of student funds to various of student organizations and causes throughout UCLA• Formed an office with 50 active members that partnered with multiple student groups and administrators to educate the campus in practicing de-stressing activities• Received the third highest year-end reviews of any USAC official by Daily Bruin, an university newspaper

Los Angeles, California, Us

Research Assistant, Dr. Susan Sigward PhD, PT, ATC Lab• Assisted in the preparation of a presentation on ACL injury prevention in athletes to be presented to a premiere class girl’s club soccer team.• Analyzed collection of pictures and videos of athletes in rehabilitation to be compiled onto MAT-LAB program for further analysis and presentation needs.

Bachelor Of Science - Bs, Physiological Psychology/Psychobiology

Ged