Dave Chirello Email & Phone Number

Cincinnati, Ohio, United States

Southern Division, Ga, Tn, Al And Ky

Greater Atlanta Area

Responsible for managing, directing and controlling all operations and sales functions for multiple shops and sales territories. Provide leadership to their Service Managers and store teams to drive an increase in sales, organic growth, and margin and manage expense control.

Greater Atlanta Area

Atlanta, Georgia

Regional ManagerRecruited to revitalize sales and customer service performance of a 15-store region that grew to generate $21M in annual revenue. Oversaw P&L, day-to-day operations, sales, customer service, training/development, and inventory/expense control, leading 150 personnel. Developed and executed targeted turnaround plans for poor-performing locations. Transformed regional performance in four months, increasing revenue 11% to $21M annually, by recruiting new talent and implementing strategic improvements. Increased Alpharetta store revenue 30%, Roswell store revenue 25%, and Norcross store revenue 17% by restructuring operations, introducing new store leadership, and improving customer service. Reduced customer complaints 50% in two months. Earned top annual sales awards in 2014 and 2015. Improved sales performance, grew gross unit margins 1.5%, and decreased unit discounts.

Alabama, Georgia, Tennessee, Louisiana And Mississippi

Recruited to District Manager over 18 stores spanning Tennessee, Birmingham, and Huntsville. Advanced to lead turnaround/operations of 56 service repair and tire facilities across three states (GA, TN, AL) generating $100M in annual revenue. Directed four district managers with oversight of 600+ employees. Oversaw sales, operations, customer service, expense control, P&L management, staff training/development, and HR compliance. Led full P&L turnaround of the Atlanta service center, delivering a $1.1M improvement in region-wide profitability, earning the 2009 “Gold Ring” King’s Crown Award. Recruited key talent, improved retention, and developed a strong leadership team recognized for top performance with advancement into management roles. Earned division-wide top sales award for fluid category product sales, deploying a successful preventive maintenance fluid upselling strategy.

Ks And Mo

Brought onboard to lead performance turnaround of a 37-center, two-state region (MO/KS) experiencing declining sales, rising shrinkage, poor morale, and service quality issues. Led overhaul/oversight of sales and service center operations, managed a ten-member team, and mentored/developed store/district managers. Improved customer service scores 10% in one year and increased staff retention. Reversed a pre-existing negative sales trend by growing market share, enhancing sales processes/strategies, and improving service quality, operational efficiency, and workplace safety. Initiated and developed the first code of conduct for the multi-site operation, establishing clearly defined standards. Member of committee that created the company’s first loss prevention department and established regulatory compliance procedures for investigating/disciplining employees, reducing internal theft and employee lawsuits. Led development of a relocation program and benefits package implemented companywide.

Advanced through roles as an Assistant Manager, Store Manager, District Manager, and Regional Manager of Sales and Customer Service with Pep Boys (1991-2004). Oversaw a 57-center region and a 12-member multi-unit leadership team (Directors and District Managers) with oversight of 900+ employees across Texas, Oklahoma, and Kansas. Earned multiple award trips, delivered $1.3M in regional inventory shrinkage in one year, and was recognized as the #1 region division-wide in variable profit increase and employee training rate.

Bba, Bachelor Of Business Administration

Activities and Societies: Who’s Who in American College and Universities Phi Delta Theta International FraternityAnticipated 2018

Associates Of Arts Automotive Aftermarket Management; Associates Of Arts Advertising