Dan Hottinger

Dan Hottinger Email and Phone Number

Sr. Manager, Customer Care @ Prolacta Bioscience
Florida, United States
Dan Hottinger's Location
Greater Tampa Bay Area, United States
Dan Hottinger's Contact Details

Dan Hottinger personal email

About Dan Hottinger

Welcome to my LinkedIn profile! I'm Daniel C. Hottinger, a seasoned Customer Service Manager with an extensive background in sales, customer service, and strategic leadership. Over the course of my 21-year career, I've honed my skills in customer focus, key account management, and process improvement, consistently driving revenue growth through a customer-oriented approach.Professional Highlights:🌐 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙁𝙤𝙘𝙪𝙨: At Touchpoint Medical Inc., a global leader in innovative medical technology, I successfully managed a $20MM medical equipment cart business segment, achieving 57% growth in the business since 2020.🛠️ 𝙋𝙧𝙤𝙘𝙚𝙨𝙨 𝙊𝙥𝙩𝙞𝙢𝙞𝙯𝙖𝙩𝙞𝙤𝙣: Known for my expertise in using process improvement, ERP, and automation to enhance service delivery, sales activities, and reporting. I have a track record of restructuring teams for improved customer focus and spearheading innovative solutions.📈 𝙎𝙖𝙡𝙚𝙨 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 𝙇𝙚𝙖𝙙𝙚𝙧𝙨𝙝𝙞𝙥: As Sales Operations Manager at Interroll Corporation, I developed and executed a new sales operations strategy that resulted in a 31% increase in new business opportunities in the first year. I initiated inside sales committees and implemented Sales Scorecard processes to measure and improve sales and territory performance.💼 𝙆𝙚𝙮 𝘼𝙘𝙘𝙤𝙪𝙣𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚: As a Key Account Manager at Southco Incorporated, I managed 120 major accounts, consistently achieving Top Revenue Producer in Electronic Access Solutions. My initiatives improved sales territory management and data analysis through the implementation of advanced tools like Excel Pivot tables. I also spearheaded the implementation of Salesforce.com mapping tools to optimize territory planning and travel expenses.🏆 𝙍𝙚𝙘𝙤𝙜𝙣𝙞𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝘼𝙬𝙖𝙧𝙙𝙨: My commitment to excellence has been recognized with awards such as the 2006 CEO Performance Excellence Award for leadership during a $10M business acquisition and the 2009 CEO Award for outstanding achievements in Customer Service Supervision.🔧 𝙏𝙚𝙘𝙝-𝙎𝙖𝙫𝙫𝙮: Proficient in SAP, SysPro, Microsoft Office Suite (Word, Excel, PowerPoint), Power BI, and Salesforce.I'm passionate about creating impactful customer experiences, driving sales growth, and fostering collaborative, high-performing teams. Let's connect! I'm open to discussions on industry trends, collaboration opportunities, and sharing insights with fellow professionals.

Dan Hottinger's Current Company Details
Prolacta Bioscience

Prolacta Bioscience

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Sr. Manager, Customer Care
Florida, United States
Website:
prolacta.com
Employees:
319
Dan Hottinger Work Experience Details
  • Prolacta Bioscience
    Sr. Manager, Customer Care
    Prolacta Bioscience
    Florida, United States
    View
  • Prolacta Bioscience
    Manager, Customer Care
    Prolacta Bioscience Jan 2024 - Present
    Duarte, California, United States
    View
  • Touchpoint Medical
    Customer Service & Relationship Manager
    Touchpoint Medical Nov 2018 - Dec 2023
    Tampa/St. Petersburg, Florida Area
    𝙎𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙘 𝙇𝙚𝙖𝙙𝙚𝙧𝙨𝙝𝙞𝙥 𝙖𝙣𝙙 𝙂𝙧𝙤𝙬𝙩𝙝:• Orchestrated a 57% growth in the Medical Equipment Cart business, propelling a $20MM business to new heights.• Restructured the Customer Service team, focusing on customer needs and patient care.• Created inventory and replenishment models with Supply Chain for enhanced workflows.• Transformed team engagement scores from 55 to 83, the highest in the company, as reflected in the Glint Engagement Survey.• Implemented Salesforce Case Management SOP for seamless customer interactions.
    View
  • Interroll
    Sales Operations Manager
    Interroll Mar 2017 - Nov 2018
    Greater Atlanta Area
    𝙎𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙘 𝙎𝙖𝙡𝙚𝙨 𝙂𝙧𝙤𝙬𝙩𝙝:• Formulated and executed a new sales operations strategy, yielding a 31% increase in new business opportunities.• Established an inside sales committee for team engagement and cross-training on all products.• Pioneered the implementation of the first Sales Scorecard process for enhanced performance measurement.
    View
  • Southco, Inc.
    Key Account Manager
    Southco, Inc. Jan 2012 - Mar 2017
    Atlanta, Ga
    𝙍𝙚𝙫𝙚𝙣𝙪𝙚 𝙂𝙚𝙣𝙚𝙧𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝙏𝙚𝙘𝙝𝙣𝙤𝙡𝙤𝙜𝙞𝙘𝙖𝙡 𝙄𝙣𝙣𝙤𝙫𝙖𝙩𝙞𝙤𝙣:• Managed 120 major accounts, consistently achieving Top Revenue Producer status.• Secured a 15% revenue growth in 2016 and 2017.• Led initiatives for improved sales territory management and data analysis through technology adoption.• Developed Excel Pivot tables and initiated Salesforce.com mapping function for efficient trip planning.
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  • Southco, Inc.
    Customer Service Supervisor
    Southco, Inc. Oct 2007 - Dec 2011
    Rockledge, Fl
    𝙀𝙛𝙛𝙚𝙘𝙩𝙞𝙫𝙚 𝙏𝙚𝙖𝙢 𝙇𝙚𝙖𝙙𝙚𝙧𝙨𝙝𝙞𝙥 𝙖𝙣𝙙 𝙎𝙖𝙡𝙚𝙨 𝙎𝙪𝙥𝙥𝙤𝙧𝙩:• Led a 4-person Customer Service team, pairing representatives with Key Account Managers to take a more wholistic approach to building relationships and trust with customers.• Served as project manager for sales cycle transition, driving growth post-sales force reduction.• Awarded the 2009 CEO Performance Excellence Award for outstanding achievements.
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  • Southco, Inc.
    Acquisition Project Leader
    Southco, Inc. Oct 2006 - Oct 2007
    Crystal River, Fl
    𝙀𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙩 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙏𝙧𝙖𝙣𝙨𝙞𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝙎𝙪𝙥𝙥𝙡𝙮 𝘾𝙝𝙖𝙞𝙣 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩:• Led the transition of technology and business systems during a $10M business acquisition.• Coordinated acquisition priorities, holding bi-weekly meetings with cross-functional leadership. • Achieved 90% on-time delivery within 2 months on the new ERP system.• Partnered with Operations to develop a supply chain plan, offsetting production and transit lead time.
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  • Southco, Inc.
    Customer Service Specialist - Key Accounts
    Southco, Inc. Aug 2004 - Oct 2006
    Concordville, Pa
    View
  • Southco, Inc.
    Customer Service Representative
    Southco, Inc. Sep 2001 - Aug 2004
    Concordville, Pa
    View

Dan Hottinger Skills

Product Development Customer Service Supply Chain Program Management Sales Manufacturing Key Account Management Leadership Process Improvement Account Management Salesforce.com Sap Continuous Improvement Cross Functional Team Leadership Sales Operations New Business Development Operations Management Business Development Management Business Process Improvement Solution Selling Crm Supply Chain Management Microsoft Office Microsoft Excel

Dan Hottinger Education Details

Frequently Asked Questions about Dan Hottinger

What company does Dan Hottinger work for?

Dan Hottinger works for Prolacta Bioscience

What is Dan Hottinger's role at the current company?

Dan Hottinger's current role is Sr. Manager, Customer Care.

What is Dan Hottinger's email address?

Dan Hottinger's email address is dc****@****ail.com

What schools did Dan Hottinger attend?

Dan Hottinger attended University Of Delaware.

What are some of Dan Hottinger's interests?

Dan Hottinger has interest in Science And Technology, Economic Empowerment.

What skills is Dan Hottinger known for?

Dan Hottinger has skills like Product Development, Customer Service, Supply Chain, Program Management, Sales, Manufacturing, Key Account Management, Leadership, Process Improvement, Account Management, Salesforce.com, Sap.

Who are Dan Hottinger's colleagues?

Dan Hottinger's colleagues are Tricia Espinosa, Daisy Pennington, Maritza Del Villar, Ellen Cushing, Jeanie Carlson, Kimthu Tran, Ginno Bernabe.

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