Dan Howe

Dan Howe Email and Phone Number

Customer Success Manager @ Kastle Systems | Customer Support, Customer Experience @ Kastle Systems
Dan Howe's Location
Greater Chicago Area, United States, United States
Dan Howe's Contact Details
About Dan Howe

At Kastle Systems, my mission is to elevate customer success through strategic use of CRM software and fostering strong customer relations. These competencies have been catalytic in my role as Customer Success Manager, where I've applied them to optimize workflows and communication, leading to enhanced customer experiences.Previously, as Senior Manager of Customer Support at Veo, I led our dedicated team to significantly improve support processes using AI and quality assurance tools, while collaborating with product and engineering teams to integrate customer feedback into system enhancements. Our collective efforts have been pivotal in increasing retention and ensuring a seamless customer journey, reflecting my commitment to service excellence and innovation.

Dan Howe's Current Company Details
Kastle Systems

Kastle Systems

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Customer Success Manager @ Kastle Systems | Customer Support, Customer Experience
Dan Howe Work Experience Details
  • Kastle Systems
    Customer Success Manager
    Kastle Systems May 2024 - Present
    Falls Church, Va, Us
    • Increase client retention through proactive communication and exceptional service as the primary point of contact for numerous accounts.• Collaborate with the sales team to identify upsell opportunities, leading to an increase in client portfolio value.• Champion client success by troubleshooting problems and ensuring smooth product adoption, achieving high client satisfaction.• Assist with onboarding during project installations, guaranteeing adherence to high standards and contributing to a successful project track record.• Liaise between clients and internal teams, advocating for client needs and fostering collaboration to deliver successful solutions.
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  • Veo
    Senior Manager Customer Support
    Veo Jan 2022 - Nov 2023
    Santa Monica, Ca, Us
    • Oversaw remote Customer Support department consisting of team lead, full time specialists, and seasonal contractors across the United States and abroad• Implemented Tier 2 support focusing on escalations, fraudulent transactions, and technical troubleshooting• Improved customer support tech stack by sourcing AI support automation and quality assurance tools• Worked with product teams to ensure customer experience was included in system enhancements and upgrades• Partnered with engineering teams to proactively mitigate risk and standardize emergency response processes• Represent the voice of the customer regarding product experience, expectations, and value with C Level executives
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  • Veo
    Customer Support Team Lead
    Veo Dec 2019 - Jan 2022
    Santa Monica, Ca, Us
    • Acted as the main escalation point, created schedules, and provided routine training and feedback sessions• Established quality assurance metrics, and implemented SOPs to ensure a high level of customer support• Analyzed data to enhance customer experience and ensure all issues are handled within SLA• Lead the transition of help desk software to Zendesk to streamline workflow and increase productivity• Created a customer-facing help center with support articles and feedback channels• Handled hiring process from beginning application screening, interviewing, and onboarding of new Customer Support Specialists• Trained new hires on soft skills, company policies and procedures, internal tools, and market operations•
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  • Braintree
    Relationship Manager
    Braintree Apr 2018 - Jul 2019
    Chicago, Il, Us
    • Managed relationship of Mid-Market merchants ($10M - $60M) across multiple verticals and channels, acting as a payments consultant and internal advocate for Braintree merchants• Developed trusted relationships with merchant stakeholders and executives within portfolio by creating account plans, maintaining opportunity pipeline, and sharing roadmaps while soliciting feedback from merchants to drive strong partnerships• Drove growth of Braintree, PayPal, and Venmo product footprint with merchants by covering all sales activities from opportunity identification to discovery and solutions• Maintained relationships with internal and cross-functional teams to ensure a seamless customer experience
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  • Grubhub
    Trainer, Care Operations
    Grubhub Sep 2015 - Apr 2018
    Chicago, Illinois, Us
    • Develop new hire training curriculum, materials, and schedules for Grubhub Restaurant Care• Implemented training feedback process to ensure new hire specialists are trained on the most relevant technical skills, scenarios, and processes• Regularly meet with Care managers to discuss and compose policy and procedure changes, and their effect on training• Create and implement self-paced learning modules for new and seasoned specialists using Articulate Storyline 2• Oversee new hire specialists during their on the job portion of training by setting schedules, answering questions, and handling escalations
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  • Grubhub
    Restaurant Care Specialist
    Grubhub Jan 2014 - Sep 2015
    Chicago, Illinois, Us
    • Resolve billing and account issues for restaurants across the GrubHub brand• Work with restaurants to ensure smooth transitions on change of ownerships and re-contracts• Educate restaurants on the GrubHub brand and how to utilize our services• Lead classroom training for Restaurant Care new hires• Handle escalated issues that originate from Sales, Customer Care and Account Advisory• Entered ACH information so restaurants can receive payments directly• Ran tax remittance reports for restaurants in Michigan, Georgia, Florida, Virginia and Utah
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  • Grubhub
    Customer Care Specialist
    Grubhub Apr 2012 - Jan 2014
    Chicago, Illinois, Us
    GrubHub Seamless is the nation’s leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants.• Communication liaison between restaurants and their customers• Solve logistics and quality concerns• Advise restaurants on service issues• Promote local restaurants to interested diners• Communicate with 100-150 restaurants and diners per day via telephone, email, instant messaging and social media
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  • Cbs Radio
    Digital Marketing Consultant
    Cbs Radio May 2011 - Oct 2011
    Philadelphia, Pa, Us
    • Prospect, close and manage new relationships with local clients seeking SEO and Lead Generation products• Prioritize and organize sales calls based on maximum potential return• Create and develop compelling sales presentations• Analyze competitive (local) online media marketplace• Monitor, maintain and optimize existing campaigns
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  • Dex One
    Marketing Consultant
    Dex One Mar 2010 - May 2011
    • Sell print, online, direct mail and search engine marketing advertising programs to existing and new business accounts• Analyze and develop client advertising business strategies and provide solution based advertising program recommendations• Assigned initial customer base which requires a daily close rate• Work in a team-oriented setting to achieve business objectives• Build and maintain relationships with customers, demonstrating overall sensitivity to the needs of their business
  • Daily Egyptian Newspaper
    Advertising Representative
    Daily Egyptian Newspaper Jul 2009 - Dec 2009
    Carbondale, Illinois, Us
    • Manage territory of over 40 clients• Meet with prospective clients on a weekly basis• Cold call local businesses on a daily basis• Work with Advertising Production in order to design ads for clients and prospective clients• Develop promotions for special inserts• Approve final ads for newspaper
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  • American Marketing Association
    Executive Vice President, Siuc Chapter
    American Marketing Association May 2009 - Dec 2009
    Chicago, Il, Us
    • Schedule guest speakers for general meetings, including local businesspeople and national recruiters• Schedule corporate tours• Head recruiting efforts for beginning of semester rushes• Implemented social media into the SIU AMA communication model• Created new website that contained blogs, calendar of events and a job board
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  • Southern Illinois University
    Assistant To Coordinator Of Business (Athletics)
    Southern Illinois University Aug 2006 - Apr 2009
    Carbondale, Il, Us
    • Review all submitted payment vouchers for accuracy and completeness on a daily basis• File copies of all payment vouchers each day after they have received the fiscal officer or delegate's signature• Review daily all submitted P-Card documentation for accuracy and completeness• Code each P-Card into the computer system, and reconcile each order as it processes• Complete initial student employment documentation for 100 - 125 student employee• Sell programs during game days and also help manage fellow program sellers
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Dan Howe Skills

Social Media Lead Generation Sales Advertising Customer Service Marketing Account Management Time Management Digital Marketing Microsoft Office Crm Advertising Sales Blogging Customer Focused Service Social Networking Customer Relationship Management Customer Satisfaction Customer Relations Photoshop Indesign Windows 7 Integrated Marketing Team Leadership Sales Presentations Sem Os X Employee Training New Hire Training Training Inside Sales Crm Software Mac Os X Leadership Salesforce.com Management Event Planning Microsoft Excel Project Management Training And Development Powerpoint Salesforce Training Mentoring New Hires

Dan Howe Education Details

  • Southern Illinois University, Carbondale
    Southern Illinois University, Carbondale
    Advertising / Imc

Frequently Asked Questions about Dan Howe

What company does Dan Howe work for?

Dan Howe works for Kastle Systems

What is Dan Howe's role at the current company?

Dan Howe's current role is Customer Success Manager @ Kastle Systems | Customer Support, Customer Experience.

What is Dan Howe's email address?

Dan Howe's email address is dh****@****hub.com

What schools did Dan Howe attend?

Dan Howe attended Southern Illinois University, Carbondale.

What are some of Dan Howe's interests?

Dan Howe has interest in Football, Children, Social Media, Education, Basketball, Science And Technology, Golf.

What skills is Dan Howe known for?

Dan Howe has skills like Social Media, Lead Generation, Sales, Advertising, Customer Service, Marketing, Account Management, Time Management, Digital Marketing, Microsoft Office, Crm, Advertising Sales.

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