Douglas Clark Email & Phone Number

Leeds, England, United Kingdom

Responsible for Maintaining Smart Meters of Npowers Customer Portfolio to ensure Smart Readings can be obtained by the Company this role involved:- Root Cause Analysis, Monitoring and Resolution of System Issues- Participating in Improving current procedures, testing new procedures and assisting the development of the Training Documentation Portfolio to ensure all Team Members understand the procedures fully keeping the Department and Company within Industry Requirements- Provide… Show more Responsible for Maintaining Smart Meters of Npowers Customer Portfolio to ensure Smart Readings can be obtained by the Company this role involved:- Root Cause Analysis, Monitoring and Resolution of System Issues- Participating in Improving current procedures, testing new procedures and assisting the development of the Training Documentation Portfolio to ensure all Team Members understand the procedures fully keeping the Department and Company within Industry Requirements- Provide Full End to End process training to New Team Members and Shadow Existing Team Members to ensure all investigation steps are used providing feedback to Team Management- Prioritise workload, monitor and provide feedback to Team Management to make sure Team Performance Standards are met- Provide and Share expertise with other departments to help the working relationship, improving the overall process ensuring all tasks are completed efficiently Show less

Leeds, England, United Kingdom

Responsible for the Installation of Smart Meters to the Company's Customer Portfolio, this role involved:- Managing Field Resources to ensure all daily tasks and appointments are completed, acting efficiently and effectively with any failed appointments to avoid compliance issues.- Collaborating with Field Team Managers to rectify any unforeseen issues such as vehicle break down or sick leave to ensure any jobs are covered by other engineers- Providing Excellent Customer Service and… Show more Responsible for the Installation of Smart Meters to the Company's Customer Portfolio, this role involved:- Managing Field Resources to ensure all daily tasks and appointments are completed, acting efficiently and effectively with any failed appointments to avoid compliance issues.- Collaborating with Field Team Managers to rectify any unforeseen issues such as vehicle break down or sick leave to ensure any jobs are covered by other engineers- Providing Excellent Customer Service and prioritising Customer Satisfaction- Providing Feedback Reports to management on the system and engineers performance to assist in reducing the number of missed appointments. Show less

Leeds, England, United Kingdom

As this Company provides Security Alarms to customers this role involved:- Managing Field Resources on a daily basis to ensure any issues with security alarms are rectified and providing a full security service- Providing Excellent Customer Service handling Inbound Customer Queries as well as Contacting Customers to provide up to date feedback on any issues they have logged with company ensuring full customer awareness and satisfaction.- Provide Feedback Reports to Team Management… Show more As this Company provides Security Alarms to customers this role involved:- Managing Field Resources on a daily basis to ensure any issues with security alarms are rectified and providing a full security service- Providing Excellent Customer Service handling Inbound Customer Queries as well as Contacting Customers to provide up to date feedback on any issues they have logged with company ensuring full customer awareness and satisfaction.- Provide Feedback Reports to Team Management and Field Team Managers to reduce the number of outstanding calls and provide performance reviews. Show less

Leeds, England, United Kingdom

- Inputting Data so system recognises customers bets- Manage and run the Shop when Shop Manager was on Annual Leave Including Opening and Closing the shop, Preparing the Cash Systems, Cashing Up Daily Takings and Completing Spreadsheets and Paperwork to ensure Tills and Safe Tallied.

Higher National Diploma, Sports Studies, Pass

A-Levels, Sport, Economics And Law

Gnvq, Business Administration And Management, General, Pass