Danny Clavette Email & Phone Number

Moncton, NB, CA

Moncton, New Brunswick, Canada

• Manage, coordinate, and provide advice and guidance to employees andmanagement on Access To Information and Privacy requests for the Atlantic RegionCivil Aviation branch.
• Manage and coordinate hot issues for the Atlantic Region Civil Aviation branch.Draft Memos for Cabinet members.
• Provide management advice and guidance on their digital transformation needs.Plan, develop, and implement tools and applications on the Microsoft 365 Platform(Sharepoint sites, PowerBI, PowerAutomate, Bookings, Planner).
• Develop PowerBI interactive reports from different sources to report on projectsand financials to Management.

Moncton, New Brunswick, Canada

• Plan, develop, and implement tools, and applications on the Microsoft 365 Platform (Sharepoint, PowerBI, PowerApps, PowerAutomate, Bookings, Planner).
• Develop training material and provide training sessions and guidance on internal tools and on the Microsoft 365 platform to management and employees.
• Develop PowerBI interactive reports from different sources to report on projects to management.
• Manage Information Management and Paperless office projects and guided employees on assigned tasks.

Moncton, New Brunswick, Canada

• Facilitate training sessions on IM/IT tools, softwares and processes.
• Provide information, guidance and advice to clients and staff on proper policies and procedures of recording, safeguarding and maintenance of corporate records.
• Respond to requests from Managers, clients and staff in regards to Information Management tools (RDIMS).
• Plan, facilitate and deploy special projects as it pertains to Information Management.

Moncton, New Brunswick, Canada

• Managed the fleet of vehicles, planned and coordinated the maintenance, repair and detailing with our Fleet Coordinators in satellite locations.
• Processed invoices, internal settlements and reimbursement to providers and suppliers.
• Generated financial reports and analyzed data for managers for budget reconciliation.
• Forecasted and planned for replacement of fleet vehicles.
• Planned, facilitated and deployed special projects as it pertained to fleet management.

Dartmouth, Nova Scotia, Canada

• Maintain annual training plan for management.
• Coordinate training selections, approvals and registrations for employees.
• Conduct department-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.
• Assess instructional effectiveness and determine the impact of training on employee’s skills and maintain curriculum database and training records.
• Research and recommend new training methods and courses. Assist new employees with required on-boarding training.
• Build quarterly and annual training plan.

Dartmouth, Nova Scotia, Canada

• Conducted internal audits for employees’ Expense Reports and present findings to management.
• Ensured that office supplies and stationery are well-stocked and ordered (procurement).
• Managed the fleet vehicles and planned and coordinated the maintenance, repair and detailing schedules.
• Booked, prepared, coordinated and invigilated civil aviation exams for candidates.
• Processed invoices for payment while following the established guidelines for payment.
• Supported and assisted the front desk staff with reception duties (answered phones, processed payments, Issued Seafarer’ Certificates and Marine Regulations documents).

Halifax, Canada Area

• Assisted with preparing, planning and conducting internal audits primarily for the company's various lines of business in accordance with a developed Internal Audit Framework and Standards.
• Assisted with developing meaningful audit reports and recommendations for the operation being audited and ensured Senior Management, Regulators, and Audit Committees are informed.
• Ensured timely follow-up on the status of the implementation of recommendations contained in the audit reports.
• Liaised with external auditors and Internal Audit Team members regarding calibration and improvements to processes and procedures to achieve consistent audit results.
• Contributed to the development and revision of audit programs where necessary. Provided adequate notice of audit engagements and agreed upon audit objectives.
• Communicated audit progress and findings by providing information in status meetings and preparing final audit reports to comply with the Department's standards and timelines.

Moncton, NB

• Responded to customers by identifying needs, offering value added advice, opportunity-spotting and taking accountability for the resolution of their concerns.
• Solicited sales for new and additional services or products.
• Determined charges for requested services, explained the nature of the charges, collected deposits or payments, and arranged for billing.
• Tracked and achieved sales targets that were set by management.
• Accepted accountability by solving customer challenges from beginning to end.
• Checked to ensure that appropriate changes were made to resolve customers' problems.

Montréal, QC

• Provided exemplary customer service.
• Was accountable and took ownership to resolve issues from beginning to end.
• Received and processed requests from clients to change/update personal information.
• Explained to customers the charges related to their utility services.
• Maintained excellent call centre metrics (SLA,AHT, Adherence, etc.).

Moncton, NB

• Committed to "being there" for customers and shared dedication in striving to deliver world class technical support and first call resolution.
• Passionately provided technical support and built rapport with a variety of customers and their evolving technical requirements.
• Troubleshot the required resolution, including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal and vendor issues.
• Handled inquiries about repair, replacement, technical problems and connectivity.
• Analyzed issues with telecommunication equipment and/or devices and associated desktop software.

Moncton

• Greeted customers and ascertained what each customer wants or needs.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers and making deposits.
• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
• Watched for and recognized security risks and thefts and know how to prevent or handle these situations.
• Managed inventory stock and requisitions for new items.

Moncton

• Handle crisis situation when needed.
• Ensure clients follow the rules of the house.
• Produce and submit reports of activities to the Coordinator/Executive Director.
• Refer clients to community services.
• Prepare food for clients.

Moncton, NB

• Facilitate Elder Abuse Workshops with students, parents and seniors.
• Coordinate recruitment, management, and follow up of volunteers (students, parents and seniors).
• Act as liaison to the groups on behalf of CAAR.
• Liaison between school districts and school representatives.
• Create public awareness.
• Manage and help coordinate activities produced by the groups of volunteers.

Moncton, NB

• Obtained and processed information required for the provision of services, such as opening accounts, savings plans and purchasing bonds.
• Explained, promoted, or sold products or services, such as travelers’ checks, savings bonds, money orders and cashier's checks and used computerized information about customers to tailor recommendations.
• Received mortgage, loan or public utility bill payments and verified payment dates and amounts due.
• Analyzed financial information obtained from clients to determine strategies for meeting their financial objectives.
• Informed clients about tax benefits, government rebates or other financial benefits of alternative fuel vehicle purchased or energy-efficient home construction, improvements or remodeling.
• Recommended strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage and investment planning.

Ottawa, ON

• Identified and resolved problems associated with transactions and products.
• Received and processed requests from clients.
• Assisted clients by processing financial transactions.
• Conducted fact-finding with clients to offer products pertaining to their needs.
• Tracked and achieved sales target that were set by management.

Gatineau, QC

• One on one Intervention with MSWM in different venues (Parks, meetings, etc.).
• Coordinate recreational activities.
• Plan and create HIV prevention campaigns.
• Conduct surveys and focus group.
• Educate clients on safe-sex and harm reduction.
• Build workshops.

Ottawa, ON

• Build workshops.
• Manage project development.
• Coordinate recreational activities.
• Compile statistics and prepare required reports.
• Prepares and provides pre and post-activity evaluation data, as appropriate to the objectives of the Gay Men’s Health and Wellness Initiative.
• Report on program activities.

Social Work

Activities and Societies: Introduction to Social Work; Human Sexuality; Counseling Techniques; Society and Interculturalism; Communication.

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Humanitarian CommitteeHigh School