Global Leadership Development Program Manager - Facilitator
CurrentFacilitated 450+ hours of comprehensive leadership modules to over 1200 Amazon leaders.Led development and launch of the Maintenance Leader Introduction Experience – a new leader onboarding program comprised of workshop and on-the-job experiences to improve relationship building skills, technical acumen, and collaborative communications between leaders and their teams – average NPS of 77. Led Training Needs Analysis (TNA) to identify critical leadership skill gaps to support 6 core positions for over 25,000 employees across North America and Europe. Developed, launched, and facilitated 8-hour comprehensive Virtual Instructor-Led Training (VILT) up-skill program on leadership, effective communication, and professional development-achieved average 72 Net Promoter Score (NPS) and a 4.77/5.0 feedback survey score across Amazon participants. Re-designed and facilitated comprehensive in-person leadership onboarding program on adaptive leadership, resilient team building, effective communications, coaching, and NeuroColor personality training to new and experienced leaders - achieved average NPS of 86 across 12-months and 650 participants. Authored 2023 strategy to support broadening of leadership development program opportunities and talent growth across five-thousand Amazon leaders – 50% increase in future learning solutions. Led weekly business reviews to evaluate program metrics, provide thought leadership, and advocate for leadership development program requirements to meet organizational needs.