David C. Email and Phone Number

- Provided mission critical support to Microsoft Enterprise/Premiere customers for Azure Information Protection, Azure Key Vault, Azure Active Directory Rights Management, and Customer Lockbox.- Collaborated with a variety of other Azure support teams, including Azure/Office Identity Management, IaaS (VMs), Azure AD Domain Services, Office 365, Security & Compliance, Azure Networking, Azure App Service, Azure SQL, Azure Storage Accounts, Application Gateway, Azure Dedicated HSM, Azure Front Door, Azure Site Recovery.

- Successfully served as a Lead Consultant for customers based in the Dallas-Ft. Worth Metroplex. - Conducted recurring customers meetings to ensure excellent service and customer satisfaction. Provided exemplary service and support to assist customers. - Maintained and resolved network related issues levels 2 and 3 with complex infrastructure through monitoring and troubleshooting. Served as an escalation point of contact for Level 1 and Level 2 incidents. - Planned, implemented and integrated updated system-oriented projects. - Professionally conducted troubleshooting and resolution of incidents for entire Microsoft operating systems such as server (2003 - 2019), desktop (XP – Win10), as well as management of Microsoft cloud services (Azure, Office 365, Exchange, SharePoint, Teams) among others. - Ran operational tests on systems and equipment to reinforce proper processes and meet best practice standards. - Spearheaded server infrastructure development, quality control, staging and production operations. Accountable for maintenance of client infrastructure resources like servers, storage, network, security, backup, disaster recovery, virtualization environment, directory services, cloud services and 365 management. - Built work breakdown structure (WBS) and provided technical recommendations used on pre-sales project proposals. - Main technical lead and expert of client’s backup and disaster recovery systems like Veeam, Datto, Backup Exec, ShadowProtect, Barracuda/Intronis. - In charge of virtualization deployment and direction of VMware (vSphere, vCenter, vMotion, ESXi), Hyper-V, P2V/V2V. - Successfully administered Office 365, Azure and SharePoint for all clients. Proficient in migration from on-premise to cloud. - Worked collaboratively with hardware, application and service vendors on behalf of clients.

- Provided On-site and remote IT support for global clients. - Assessed operational data and configuration notes to maintain written end-user documentation. - Handled hardware and application support and backup management. - Successfully facilitated and mentored training to new employees. - Tracked hardware assets, ordering equipment to maintain accessible inventory. - Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels. - Evaluated software testing, deployment and updates to maintain compliance with organizational mandates and best practices. - Managed remote backup and restoration services for new and replacement systems, maintaining consistent data integrity and transmission compliance with existing policies.