Diana Munoz Email & Phone Number

Orlando, Florida Area

• Instructed in the Intensive English Program and Language Program at Osceola Campus using provided materials and technology. • Followed program guidelines.• Assisted with the placement of students by proctoring tests.• Participated in professional development activities• Worked alongside administrative staff, faculty and other departments to achieve objectives.• Participated in new instructor teach backs.• Assisted in tutoring and test proctoring in the LP computer lab.• Participated in instructor meetings and coordination of language excursions. • Maintained a safe classroom environment conducive to student participation and knowledge transfer. • Developed strategies that promote successful acquisition of the language.• Utilized observational, verbal or written assessment.• Promoted an inclusive environment that respects diversity.• Developed and implemented new ideas into the classroom instruction.

Orlando, Florida Area

• Instructed and conducted English as a second language classes.• Designed own tests and worksheets.• Assisted in curriculum design and improvement.• Assisted in tutoring and test proctoring.• Maintained an appropriate classroom environment for student participation and language skills development.• Developed strategies that promote successful acquisition of the language.• Promoted an inclusive environment that respects diversity.• Developed and implemented new ideas into the classroom instruction.• Collaborated with instructors and director to develop best practices.

Orlando, Florida Area

•Provided quality customer service both in person and on the telephone.•Monitored prospective students during their CPAT examination.•Filed and organized students’ CPAT test scores.•Collected, scanned and processed faculty surveys.•Assisted both the Dean and the Student Services office.•Operated office equipment as required.•Assisted faculty and students' needs.•Developed a positive relation with staff members, faculty and students.

Kissimmee, Fl

•Provided excellent customer service both in person and on the phone.•Checked guests in and out of the resort. Handled cash and points of sale.•Assisted guests with business center related functions, such as sending and receiving faxes, making copies and mailing services.•Examined and filed department reports, as well as registration cards.•Solved guest issues in a prompt and efficient manner.•Trained new employees about department procedures.•Communicated to my customers about resort facilities and services.•Contributed in increasing department percentage of customer satisfaction

Mba, International Business, 4.0

Activities and Societies: Golden Key International Honor Society

Master Of Education (M.Ed.), English As A Second Language

Ba, Foreign Languages