Dawn Coen Email and Phone Number
Dawn Coen work email
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Dawn Coen personal email
Software Executive with demonstrated ability to build and lead teams in high pressure, fast-paced environments. More than 20 years of hands on experience in strategic planning, project and program management, quality assurance, engineering, automated testing and software development best practices. Successful in analyzing business processes to identify and correct deficiencies. Focus on delivery of quality products through metrics and root cause analysis to minimize errors and increase investment. Specialties: Software DevelopmentQuality AssuranceTeam BuildingOrganizational StructureBusiness AnalysisAutomated Testing & Automated Test FrameworksTeam Leadership and TrainingRequirements ManagmentProject ManagementContinuous Process Improvements InsuranceHealthcare
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Director Of Quality AssuranceOppfi Sep 2022 - PresentChicago, Il, Us
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OwnerDawn Coen Photography Mar 2013 - Presenthttp://www.dawncoenphotography.comChicagoland photographer specializing in portraits, events, nature, art, wildlife and landscape photography. Experienced with couples, weddings, families, children, babies, sports events and high school seniors.
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Senior Manager, Quality & DeliveryTransunion Jun 2017 - Sep 2022Chicago, Illinois, UsReported to the EVP of Delivery as the founder of the Quality Management Organization for the Consumer Interactive delivery team. Implemented quality best practices to improve customer satisfaction, including test coverage and issue management process improvements. Continuously delivered KPI Quality metrics for senior leadership (~100 metrics every two weeks). Attained expert level certifications in SAFE Agile practices (SPC) and led the implementation of SAFe Agile in the Chicago office, performing Scrum Master duties for two teams. Served as the quality architect, implementing focus on quality within architecture practices. Spearheaded test automation approach and assisted with development of CI/CD practices. Participated as a key member of several oversight boards to improve process, product and delivery, including GT quality collaboration. -
Senior ConsultantSqs (Formerly Galmont Consulting) May 2013 - Dec 2015Senior Consultant at a large private Healthcare company. Led test management and cross-project coordination for 6 key retail projects during the development and rollout of changes for the Affordable Care Act (ACA). Made significant improvements in test coordination and revamped metrics and methodology for the retail testing group. Improved communication processes, defect processes and participated on executive review team. Led and mentored test coordinators and several testing staff members. Advised senior leadership on testing alternatives, strategy and organizational structure. Gained proficiency in all SDLC processes and procedures. Performed liaison role between several internal departments.
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Vice President Of QualityHealthation, Inc. Apr 2008 - Oct 2012UsBuilt several key departments and processes for this healthcare startup company. Core product provides the only rules-based, real-time, claims processing product on the market and serves all lines of business. Accountable for all corporate process initiatives and operations regarding software development. Responsible for hands-on management of 6 departments with personnel located in Lisle, IL, San Diego, CA, and India. Reported directly to the CTO and co-founder. - Authored and implemented several company processes including Software Development Life Cycle (SDLC), Critical Chain Project Management using the Theory of Constraints, context sensitive help and release notes for the product, delivery of specifications, project portfolio, release management, and training initiatives - Member of the Senior Leadership Team influencing organizational structure changes, budgeting, P&L, sales/prospecting efforts, and client relationship building - Built QA team and processes from scratch - finding 2000 defects in initial 6 months along with a repository of 3000+ test cases - Provided over 150 metrics measuring product quality, system throughput, support processes and delivery - Led automated testing efforts (using Rational products) resulting in over 100,000 tests run per day - Led support department that achieved 99% of initial SLAs -
Manager, Quality AssuranceRapid Solutions Group Feb 2007 - Mar 2008UsBuilt a QA team to manage the testing of 6 products over a portfolio of 40 active projects on average. Created all testing processes and assisted with a team to implement Critical Chain project management, increasing our project organization and on time delivery rates. Worked closely with many departments for process improvements including client services, operations and development. -
ConsultantRiverside Publishing Oct 2005 - Jan 2007Rolling Meadows, Il, UsFor Turning Point, LLC, served as the Practice Manager for automation for this client. Responsible for building a team and implementing an automated testing framework using RRAFS and IBM Rational Robot for a large publishing firm. Duties include setting up the architecture, training the staff and implementing Rational Tools to complement business processes. -
Sr. Manager, Quality AssuranceSxc Health Solutions Inc May 2003 - Jul 2005Schaumburg, Illinois, UsBuilt QA and Design teams for the provider market side of the business. Led the development team as well during transition period. Responsible for all staffing, personnel, methodologies, processes and automation for QA and escalation. Promoted to oversee the payer side QA group. Much interaction with clients and business users. -
Manager, Automated TestingCyborg Systems, Inc. 2001 - 2003UsBuilt an automated testing team specializing in functional and performance testing using IBM Rational Robot and RRAFS. Helped implement the Rational Unified Process. Responsible for staffing, defect tracking, test suite creation and metrics. -
Manager, Quality AssuranceApplied Systems, Inc. 1997 - 2001200 Applied Parkway, University Park, Il, UsBuilt a QA team of 15+ specialists focusing on testing, automation, escalation and design. Worked to set up QA procedures and mentor employees in best practices. -
ConsultantAccenture 1994 - 1997Dublin 2, IeHeld roles of COBOL programmer, designer, tester and team lead through 6 engagements in the postal, utilities, retail and insurance industries.
Dawn Coen Skills
Dawn Coen Education Details
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Bradley UniversityDouble Minor: Economics & Business Management -
Mid-County High SchoolSalutatorian
Frequently Asked Questions about Dawn Coen
What company does Dawn Coen work for?
Dawn Coen works for Oppfi
What is Dawn Coen's role at the current company?
Dawn Coen's current role is Software Executive specializing in quality, process improvement and efficiency.
What is Dawn Coen's email address?
Dawn Coen's email address is d.****@****ion.com
What schools did Dawn Coen attend?
Dawn Coen attended Bradley University, Mid-County High School.
What are some of Dawn Coen's interests?
Dawn Coen has interest in Boating, Kids, Investing, Traveling, Outdoors, Sweepstakes, Home Improvement, Electronics, Fishing, Reading.
What skills is Dawn Coen known for?
Dawn Coen has skills like Quality Assurance, Sdlc, Business Analysis, Testing, Test Automation, Process Improvement, Project Management, Software Development, Software Quality Assurance, Requirements Analysis, Business Process, Team Building.
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