As an extremely experienced Technical Business Leader and Staff Engineer in the computer technology industry, I have been recognized various times for my ability to lead and define technical support strategies to ensure best practices while ensuring success within cross-functional teams across the world.I am highly adaptable to evolving conditions and skilled at diagnosing complex problems and implementing simplified solutions in challenging and changing environments. I am known for delivering high-level technical services, project management, and operations expertise that result in world-class technical engineering solutions. With a technical aptitude to understand and explain complex technical concepts to both technical and non-technical stakeholders within Fortune 500 companies, State/Local Government, and the Education sector. My core competencies include Technical Issue Escalations & Project Management, Service Engineering Failure Analysis & Lab Evaluation and Repair, Technical Change Management & New Product Serviceability, Technical Legal Liability Specialist & Issue Special Handling, Operation Process Optimization, International Business Relationship Development, Business & Consumer Electronics, and Design Training Development Programs for Performance Improvements.Some of my key achievements include:• Successfully managed multiple technical issues related to a product design flaw that resulted in a decrease in customer complaints.• Identified and resolved complex failure issues in a new product release, resulting in improved product reliability.• Successfully resolved a technical liability claim related to a product defect and managed a high-risk technical issue related to a product recall with 100% compliance with legal requirements and a 95% satisfaction rating from affected customers.• Collaborated with cross-functional teams to document changes and update the database, resulting in a 20% reduction in manufacturing defects.SPECIALTIES: Understanding IT Decision Process | Leadership | Escalation Management | Failure Analysis | Change Management | Technical Liability SpecialistTECHNICAL SKILLS: All Hardware technologies, including Dynabook, Toshiba, HP, Dell, Lenovo, Acer, Apple, and Android. Experienced with Mobile Internet/Routers, Augmented Reality and Cloud Based Solutions | Operating Systems: Windows, Linux, iOS, Chrome | Languages: HTML, PowerShell, JavaScript | Deployment Platforms: Autopilot, SCCM, Laptop Builder | Application Software: Office 365, TEAMS, WebEx, Zoom | Security Software: Windows Security, Secure TPS