Dwayne Corbett Email & Phone Number

New York, NY, US

London, England, GB

• Onboarding of users via Active Directory\ Azure AD\ M365 licensing
• Office 365/ office 2016 support
• Exchange Online/ Exchange On-premise support
• Processing of the termination of users
• Configuration of Mobile devices using MAAS360 MDM
• Imaging of workstations using SCCM

Bronx, NY, US

• Oversaw the “On-site to Remote work” project
• Managed a team of 3 consultants to configure and deploy equipment to remote locations
• Scheduled and Coordinated delivery of IT equipment with the client, supervisor, my staff, and overall IT department
• Created the Standard Operating Procedures for multiple projects
• Managed all assets that were received and distributed as well as quantity, location, ownership, and term of life
• Made purchasing recommendations and term of life determinations

• Managed the needs of multiple organizations need via Microsoft Azure
• Maintained secure file access utilizing MS Sharepoint in combination with MS OneDrive
• Configured and troubleshooted Mindray Ultrasound device
• Configured device to upload images and download worklists to Medimatrix.com
• Installed and configured X-ray machines with the Opal Viztek software
• Configured panel connection via WIFI or wired network

• 1st Level phone support for emergency medical records at Bellevue Hospital
• Adhered to SLA's using the Service Now ticketing system to managed user requests
• Support clients via Verizon VCC phone system to troubleshooting software, health care portals, network, VPN, hardware, resource Access Control, peripherals etc
• Utilizing remote connection initialized with the Bomgar remote manage tool
• Managed PW resets for a plethora of applications including AD, Mainframe, Epic EMR, Dentrix, Quadramed EMR, Mainframe, AllScripts, Sorian (not AD integrated)
• Troubleshoot peripheral connectivity to software either directly connected or relayed via VMWare

• Provided client facing support via phone and in person for 8 company sites across 4 boroughs and Westchester
• Managed SLAs using the AutoTask ticketing system for user requests
• Created installation and monitoring packages (coms) using AutoTask
• Support clients via phone and email by troubleshooting software, network, VPN, hardware, resource Access Control, peripherals, etc
• Utilizing remote connection initialized within Datto Remote Management
• Managed product inventory and employee access to company systems

• Information Technology Consultant
• Established protocols for “break and fix” technology
• Support clients who utilized Citrix XenApp 6.x
• Provided clients with access via the management console
• Installed Citrix Receiver
• Modified Delivery groups to meet client needs

• Managed distribution of tasks to a team of 7 analysts for over 2,800 users across 10+ building floors
• Provided remote support for users in North America and Latin America via phone, email, and remote connection
• Provided “White Glove: support for C- Level Executives
• Performed the technical portion of the interview process for potential new hires in the IT department
• Conducted training events for user comprehension of services
• Educated user about technology using basic terminology and comparisons for a better understanding

Boston, Massachusetts, US

• Recorded client issues, updates, and resolutions using the Connect Wise ticketing system
• Provided remote support via Bomgar Remote access solution
• Remote support could be over 60 calls in a tour, managing the needs of multiple organizations with different SOPs and platforms
• Provided continuous support to Level 2 engineers to ensure that the client received a high Quality of Service
• Responded to multiple client requests via phone, email, and on-site for the resolution of IT-related issues
• Support clients who utilized Citrix XenApp

• Implemented and Managed Microsoft Server 2012 R2 with Hyper V
• Administered domain and workgroup object creation
• Implemented and maintained VMWare 5.x and 6.x
• Managed Veeam backup and Veeam repository
• Managed Symantec endpoint protection 12.x
• Configured AT&T Synology devices

• Answer Technologies INC - New York, NY October 2014 to December 2014
• Implemented and Managed Microsoft Server 2012 R2- Hyper V
• Maintained Windows Server workstation and server tools
• Managed Windows Server 2003 and 2008
• Managed Sonic Wall configurations utilizing NAS Units
• maintained operation protocols for backup/restore, data vaulting, and antivirus

This company went out of business in December of 2014. I continued to consult with the company for a period after their closure to backup and archive all data in multiple formats. Provided technical support to onsite employees including troubleshooting installed programs, installation of new software and hardware Provided training to employees on new.

US

• Maintained Point of Sale (POS) equipment for 30 locations
• Installed company required software and hardware
• Made sure all WiFi/Modem connections to the POS devices were operational and connecting to the carrier
• Liaison between the POS company and the parking facilities
• Troubleshoot outages
• Rolled over connectivity via ISP to Modem connection when ISP was totally down

• Managed a team of 15 technicians across 7 locations/ 8 Active Directory sites
• provided “White Glove” full end-user technical support for all users in the management position and above
• Primary decision maker for potential hires and interns within the IT department
• Primary decision maker for introduction and/or modification of new and existing resources
• Created trust relationships and merged domains into the existing AD forest
• Migrated existing domains into host Active Directory Forest

Associates Degree Occupational Studies, Computer Technology

Microsoft Certified Systems Engineer (Mcse), Microsoft Certified Engineer Certification

Liberal Arts