• Onboarding of users via Active Directory\ Azure AD\ M365 licensing• Office 365/ office 2016 support• Exchange Online/ Exchange On-premise support• Processing of the termination of users• Configuration of Mobile devices using MAAS360 MDM• Imaging of workstations using SCCM

• Oversaw the “On-site to Remote work” project• Managed a team of 3 consultants to configure and deploy equipment to remote locations• Scheduled and Coordinated delivery of IT equipment with the client, supervisor, my staff, and overall IT department• Created the Standard Operating Procedures for multiple projects• Managed all assets that were received and distributed as well as quantity, location, ownership, and term of life• Made purchasing recommendations and term of life determinations• Managed all aspects of AD Users and Computers. This included On-boarded and Off-boarded, Computer management, OU management, and group assignment• Built out PCs (manually and via SCCM imaging)/ Sophos routers/ configured desktop experiences• Troubleshoot hardware and software issues• Installed, configured, and troubleshoot all peripherals• Perform follow-up maintenance of deployed hardware and software applications• Installed and managed On-premise and Microsoft Online Office Suite including SharePoint access, OneDrive, Microsoft Teams• Managed Shoretel/ Mitel VOIP system by adding users, assigning extensions, configuring soft and physical phones• Troubleshoot and administered HIPPA Compliant EMR software such as E-Clinical Works and Dexis• Managed Active Directory/ Azure/ Exchange Admin/ Online licensing, security, distribution groups a• Utilized Manage Engine ServiceDesk ticketing system/ ConnectWise/ Splashtop for end-user support• Utilize Sophos Central to manage firewall/ antivirus policies and Sophos RED routers for VPN connectivity• Managed Idaptive/ Cyberark Identity for secure connectivity, including Multifactor Authentication• Assisted with execution strategies consistent with management and customer expectations• Researched and developed products, services and processes to meet business needs.• Was tasked with providing “White Glove” support for C- Level Executives• Worked with or on cross-functional teams to resolve local and system-wide issues.

• Managed the needs of multiple organizations need via Microsoft Azure• Maintained secure file access utilizing MS Sharepoint in combination with MS OneDrive• Configured and troubleshooted Mindray Ultrasound device• Configured device to upload images and download worklists to Medimatrix.com• Installed and configured X-ray machines with the Opal Viztek software• Configured panel connection via WIFI or wired network• Configured the upload method via the gateway to Medimatrix.com to upload images and download worklists• Modified existing user information for Nextiva VOIP phone system• Utilized ConnectWise ticketing system and Screen Connect

• 1st Level phone support for emergency medical records at Bellevue Hospital• Adhered to SLA's using the Service Now ticketing system to managed user requests• Support clients via Verizon VCC phone system to troubleshooting software, health care portals, network, VPN, hardware, resource Access Control, peripherals etc• Utilizing remote connection initialized with the Bomgar remote manage tool• Managed PW resets for a plethora of applications including AD, Mainframe, Epic EMR, Dentrix, Quadramed EMR, Mainframe, AllScripts, Sorian (not AD integrated)• Troubleshoot peripheral connectivity to software either directly connected or relayed via VMWare• Managed VMWare connectivity for clients utilizing Hypervisor

• Provided client facing support via phone and in person for 8 company sites across 4 boroughs and Westchester• Managed SLAs using the AutoTask ticketing system for user requests• Created installation and monitoring packages (coms) using AutoTask• Support clients via phone and email by troubleshooting software, network, VPN, hardware, resource Access Control, peripherals, etc• Utilizing remote connection initialized within Datto Remote Management• Managed product inventory and employee access to company systems• Confirmed and explained the resolution to the end user while consulting with additional resources as needed• Maintained client computer environment by doing onsite support as well as remote support utilizing the Datto Remote Monitoring and Management suite• Managed and installed devices using the Autotask RMM remote support console• Installed, maintained, and supported Office365, Microsoft Office 2016, Windows 7 and 10 operating systems• Provide input about hardware and software purchases• Used Active Directory to create and remove users, reset passwords, and manage group permissions• Created and maintained user accounts within 3rd party Internet Based service platforms• Managed applications such as HHA Exchange, Paper Vision, Medflyt, Asana, and protector.net (door security)• Built out new offices for the client organizations and configured computers, printers, and scanners, connected them to the network within the parameters of the client's SOPs• Configured LAN/WAN/Port forwarding/NAT/VPN parameters via Fortinet Firewalls• Configure and monitor Antivirus DAT updates, Windows updates, and software patches• Troubleshoot connectivity to various local and networked printers and scanners, internet connectivity, domain connectivity• Ran physical network cables for connectivity

Information Technology Consultant• Established protocols for “break and fix” technology• Support clients who utilized Citrix XenApp 6.x• Provided clients with access via the management console• Installed Citrix Receiver• Modified Delivery groups to meet client needs• Provided accessibility to desktops and or applications after departmental director approvals• Configured the company's new firewall system • Migrated the office from Exchange 2003,2010 to Office365• Performed in-place upgrades from Microsoft Active Directory 2003 to 2008• Deployed Microsoft Office Suite-based programs to Google Cloud and Microsoft Office 365• Supported hardware issues for Dell PowerEdge Server as well as workstations and peripherals• Maintained Active Directory security permissions• Monitored LAN and WAN connectivity for multiple companies

• Managed distribution of tasks to a team of 7 analysts for over 2,800 users across 10+ building floors• Provided remote support for users in North America and Latin America via phone, email, and remote connection• Provided “White Glove: support for C- Level Executives• Performed the technical portion of the interview process for potential new hires in the IT department• Conducted training events for user comprehension of services• Educated user about technology using basic terminology and comparisons for a better understanding• Performed R&D of new products and product modifications• maintained a lab environment to test new products before deploying the resources• Held forums to address the client's concerns, opinions, recommendations, and experiences to streamline services provided• Used Service now ticketing systems to manage SLAs• Provided remote support using LogMeIn, Bomgar, RDP, and WebEx• Imaged PCs using Ghost software• Pushed Apps and patches via SCCM• Established network connectivity with MAC computers• Assisted in driver updates, patch management, and registry modifications• Managed Antivirus DAT updates either via System Console or manually• Managed software deployment and object Security attributes via Active Directory• Installed and managed Office 365, Office 2016, adobe acrobat, internet web services, and other software• Used Active Directory to manage users, computers, OUs• Established security boundaries for Users and assets based on OU management and GPO implementation• Managed devices such as printers, scanners and VOIP, and mobile devices (Android, IOS, and Blackberry)• Distributed PCs as loaners, PC Refresh, and New User Onboarding• Maintained +/- inventory of all assets via the ServiceNow Asset Tracker module• Provided hardware and software repair, installations, break-fix, and upgrades• Acted as the liaison between the client and manufacturer for warranty replacements

• Recorded client issues, updates, and resolutions using the Connect Wise ticketing system• Provided remote support via Bomgar Remote access solution• Remote support could be over 60 calls in a tour, managing the needs of multiple organizations with different SOPs and platforms• Provided continuous support to Level 2 engineers to ensure that the client received a high Quality of Service• Responded to multiple client requests via phone, email, and on-site for the resolution of IT-related issues• Support clients who utilized Citrix XenApp• Managed VMware ESXi virtualized servers using vSphere and VMware Workstation• Provided clients with access via the management console• Configured LAN/WAN/Port forwarding/NAT/VPN parameters for Fortinet Firewalls• Installed Citrix Receiver onto client desktops• Modified Delivery groups to meet client needs• Provided accessibility to desktops and or applications after departmental director approvals• Installed, configured, and maintained software• Configured IP address of the router, subnet mask, default gateway, DNS• Configured DHCP scope to allow for redundancy without IP conflict

• Implemented and Managed Microsoft Server 2012 R2 with Hyper V• Administered domain and workgroup object creation• Implemented and maintained VMWare 5.x and 6.x• Managed Veeam backup and Veeam repository• Managed Symantec endpoint protection 12.x• Configured AT&T Synology devices• Maintained Windows Server 2008/2012 server AD tools• Managed Windows 7 and Windows 10 workstations for 20 companies• Maintained Sonic Wall and Cisco firewall• Provided remote desktop support• Developed and monitored the ticketing system• Maintained physical inventory• Provisioned network switches• Managed operation protocols for backup\restore, data vaulting, and antivirus

Answer Technologies INC - New York, NY October 2014 to December 2014• Implemented and Managed Microsoft Server 2012 R2- Hyper V• Maintained Windows Server workstation and server tools• Managed Windows Server 2003 and 2008• Managed Sonic Wall configurations utilizing NAS Units• maintained operation protocols for backup/restore, data vaulting, and antivirus• Maintained security patches, software upgrades• Provided desktop user support via LogMeIn

This company went out of business in December of 2014. I continued to consult with the company for a period after their closure to backup and archive all data in multiple formats. Provided technical support to onsite employees including troubleshooting installed programs, installation of new software and hardware Provided training to employees on new equipment, hardware and software  Maintained security patches, software upgrades, and general monitoring.  Installed and maintained standalone and workgroup versions of Quickbooks

• Maintained Point of Sale (POS) equipment for 30 locations• Installed company required software and hardware• Made sure all WiFi/Modem connections to the POS devices were operational and connecting to the carrier• Liaison between the POS company and the parking facilities• Troubleshoot outages• Rolled over connectivity via ISP to Modem connection when ISP was totally down• Performed zero rings with the POS to check to make sure the device was debiting correctly• Administered companywide roll-outs of mobile devices for 80 employees• Managed Kaspersky antivirus solution• Built and maintained a network infrastructure using VMWARE ESXI 5.X, Windows SBS server 2012• Managed migration from Windows Server 2003 to SBS Server 2012• Managed whitelist/blacklist/port forwards within SonicWall firewall• Configured Active Directory for Small Business Server 2012• Built and managed a Microsoft Exchange 2010 server• Responsible for purchasing hardware and software• Configured Firewalls based on individual site requirements• Managed VOIP and internet access for 30 locations• Monitored network environment using Spice Works

• Managed a team of 15 technicians across 7 locations/ 8 Active Directory sites• provided “White Glove” full end-user technical support for all users in the management position and above• Primary decision maker for potential hires and interns within the IT department• Primary decision maker for introduction and/or modification of new and existing resources• Created trust relationships and merged domains into the existing AD forest• Migrated existing domains into host Active Directory Forest• Created and monitored AD Site-to-Site connectivity between locations and ensured efficient replication between sites• Provided level three support for Cisco Routers via GUI• Configured DHCP scopes on Routers and Windows Servers• Enabled security encryption for WIFI • Configured SSID to either broadcast or mask its existence• Create Point-to-point encrypted VPN tunnels for inter-organizational site-to-site connectivity• Managed firewall white-lists, black-lists, and security rules for Cisco and Astaro Firewall appliances• Deployed domain controllers, file servers, and Microsoft Exchange for multiple sites• implemented Distributed File Services for file data management and distribution across multiple sites• Spun up VMWare Servers• Used Ghost to image laptop, desktop, and server computers• Managed backup and restore using Symantec BackupExec• Researched & Developed/ Implemented multiple new initiatives • Deployed and managed Symantec Endpoint Protection for Antivirus protection• Deployed and managed Symantec Enterprise vault for data retention and Exchange resource relief• Virtualized Servers for the production and lab environments• Connected Apple, Unix, and Linux resources into the Microsoft forest environment• Managed mobile device connectivity to corporate resources using MDM technology• Provided access to corporate resources using Citrix servers, VPN and RDP access• Configured and maintained DMZ to minimize exposure outside subnets