Don Corley Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

Add value to organization by providing excellent customer service to members/providers, while handling telephone and in-person inquiries. Specifically responsible for Medicare Advantage Plans, Blue Card (IPP), and Medicare Supplement. Assisted over 4,800 walk-ins in 2014.Managed Lobby/Walk-ins for current and prospective members. Identify challenges and provide solutions. Process payments, provide accurate information regarding claims, billing, enrollmentAdvise prospective members during AEP(Annual Enrollment Period), resulting in incremental growth. Consult with members on several lines of business- HMO, PPO, Med Supp and CommercialEstablish and build rapport with members. Consistently meet/exceed target goals

Greensboro/Winston-Salem, North Carolina Area

Customer Service Representative, October 2011- July 2012Direct Sales Agent, April 2011- October 2011Licensed Property and Casualty Agent, April 2011-CurrentResponsible for handling inbound and outbound sales calls regarding rates and policiesProvide and sell rate quotesIdentify customer needs and work to meet those needs using sales tools, appropriate educational materials and exemplary customer serviceAnswer phone calls regarding underwriting, marketing, billing, and endorsement requestsDocument, research, and resolve issues. Calculate billing amounts for insured Analyze policy transactions and proof documents. Make corrective changes where necessary

Greensboro/Winston-Salem, North Carolina Area

Provide extraordinary customer service by promptly and accurately responding to phone callsAdd incremental value on each and every interaction with a stated outcome of exceptional feedbackResponsible for evaluating and analyzing account informationUtilizing trained skill set to provide tailored solutions to Card membersReinforce benefits including cross selling relevant products and services

Greensboro/Winston-Salem, North Carolina Area; Johnson City, Tn; Charlotte, Nc

FoodService Sales Representative, March 2007-Sept 2008 Food Service Key Account Manager, March 2006 – March 2007Food Service Sales Representative, March 2004 – March 2006Key Account Sales Representative, March 1999 – March 2003Third Party Sales Representative, February 1998 – March 1999Tel-Sell Representative, November 1996 – March 1998Sold and serviced Pepsi products to current and prospective clientsEstablish and build rapport with clients, fostering consistent incremental growth in revenue and profitsAcquire new Foodservice Accounts, place equipment and reduce churnProvided logistic and operational support via communication with sales/location/operational managersContracted with Third Party Operators to drive business initiatives through “Customer Development Agreements.”Developed the call coverage and process for the Workplace Key AccountsUtilized critical thinking skills to resolve complex customer issuesPromoted to manage the Workplace Key Accounts in the Charlotte Market. Selected by PBG to bring this business up to PBG standard in this newly acquired territory which was the former Pepsi Bottling Company of CharlotteACCOMPLISHMENTS AND RECOGNITION (not all listed)Rules Of The Road Award Winner, 2004- Act Now, Do It Today, Get ResultsGrew volume 5.8% and revenue 6.1% in 2005 Managed Pepsi Direct’s largest Third Party Operators. Total revenue exceeded $700MM. Awarded “Best of the Best” 2000, 2001, 2002Exceeded revenue and profit plans each and every year Responsible for the Southeast and Great West Business Unit’s Third Party “Pepsi Direct” customers. Total sales revenues in excess $100MM. Grew Southwest and Great West Business Unit’s revenue by a combined 11.2%Increased revenues by 5.7%Responsible for the Texas and Oklahoma Market Unit’s “Pepsi Direct” customers. Total sales revenue in excess of $13MM. Drove double digit revenue growth for two consecutive yearsTop Gun Winner 1997 for exceeding volume, revenue and profit plans

Education record

Education record

Activities and Societies: National Honor Society, Football Team Captain