Derek C. Email & Phone Number

Grand Rapids, Mi, Us

Dublin, County Dublin, Ie

Privacy Engineering or Privacy Architecture oversees the design, implementation, and management of privacy-related technologies and processes within an organization. The primary goal is to ensure that data privacy and security measures comply with regulatory standards and best practices. Overall, the role is critical in safeguarding user data, maintaining customer trust, and ensuring the organization meets its privacy obligations.

Dublin, County Dublin, Ie

Dublin, County Dublin, Ie

Dublin, County Dublin, Ie

Dublin, County Dublin, Ie

Dublin, County Dublin, Ie

Deliver effective technical solutions and customer support to a global user base. Focused-on troubleshooting and resolving complex, critical, and time-sensitive support issues. Assume ownership of technical issues while working with Platform, Communications, Systems, Network, and Security Engineering teams to resolve advanced related issues. Research issues in a timely manner, direct follow up with recommendations, action plans, and change control processes providing optimal and effective solutions. Working knowledge of Exchange, SCCM Configuration and Deployment, RDP, Mobility, OS Deployment, Patching, ShadowCopy, Avamar, and various internal application platforms. Efficient communication with all Global Perrigo IT Engineers and non-technical business users across the organization. Proven ability to troubleshoot system performance, reoccurring problem trends, diagnose and solve the root cause, while maintaining or developing new solution documentation.

Dublin, County Dublin, Ie

Provide 24x7 “White Glove” technical support to onsite and remote C-Suite ExecutivesAbility to inspire trust with Executive Staff by performing expert technical support and ability to maintain confidentiality.Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, software and audio visual equipmentCoordination and setup of Audio Visual requirements for Sr. Executive meetingsTrack, record and respond to requests for IT technical support through Service NowDeploy PC software fixes, patches, updates for Windows and Apple devicesLead and assist with root cause analysis as it relates to desktop computers and peripherals devicesInteract with 3rd level IT functional groups and management to ensure solutions are being provided for all escalating tickets.Procurement of New Device HardwareManage and Maintain Billing of 1000+ Mobile AccountsDesign and Maintain Best PracticesTest & Configure iOS Firmware & Hardware

Dublin, County Dublin, Ie

Perform routine diagnostics and maintenance with multiple operating systems, Assist with testing new releases of software, vendor modifications, upgrades and patches.Resolves routine issues and problems.Provides technical support for supported systemsResolves most incident tickets and research new technologies being implemented

A team supervisor is a professional who oversees a team of employees for an organization. Under the direction of a manager, these professionals direct the activities of retail, sales and customer service workers on a specific shift.

Also in Granville, Mi

I was given the position as Customer Service Lead (CSL) at Staples Co. and with the first 6 months of that position, I increased our Customer Service Satisfaction Survey, every month ending with 90.06% being the highest percentage the store has ever reached.Managed a team of 6-10 employees maintaining weekly goals and performance reviews.

Sold Electronics

Office duties and clerical work

Bachelor Of Science - Bs, Liberal Studies: International Business & Information Systems Management

Education record