Lead the day to day operations of up to 4 branches in our market and successfully passed out internal audits by team building and being well managed.• Led the successful closing of 5 different branches and helping relocate their remaining ambassadors• Inspired and motivated my different teams to excel and reach both their branch and personal goals• Worked with my teams on their personal development and the development of their transferable skills• Worked with partners, managers and their teams across the market to ensure a consistent experience within our markets• Partnered with the “Edison Team” to pilot new processes, programs, and products and modified per our feedback prior to releasing across our market and company.• Met with clients in the branch to ensure all of their needs were being met in personal or business products.• Managing complex situations for the centers while multitasking and paying attention to detail.• Created lasting relationships with customers at all centers by providing customers solutions and consistently following up to make sure that their needs had been met.

Took care of all customer’s needs coming into the branch.• Setup bank products for clients and worked with partners to ensure a great customer experience.• Met incentive goals monthly, quarterly, annually.• Worked with mortgage partners to close home loans from first purchases to refinances.

Led Banking Center to top ten in overall sales for the Market• Led the center to remain in top 10 centers for top customer service score 2 years running.• Guided banking center to 1st semester quarter funding through execution of key plays and behaviors.• Managed as many as 12 associates at one time to ensuring they were demonstrating the right behaviors, treating customers correctly, stayed within their allotted time.• Developed numerous associates to advance in their careers within the bank (assistant manager, personal bankers, teller coordinators).• Chosen to open up two brand new centers. Established their routines, hired the staff, canvased the area to assist Branch Manager in leading us to success.