Dani Costanza Email & Phone Number

Kansas City, Missouri, United States

Monitors and tests application performance to identify potential defects, develop resolutions, and collaborate with developers on resolution implementation.Successfully works within tight deadlines and fast-paced atmosphere while exceeding goals through effective task prioritization by carrying out day-to-day duties accurately and efficiently.Offers.

• Receives phone calls to resolve issues using a ticketing system.
• Troubleshoots issues experienced by customers using Cerner’s telehealth technology.
• Trains new employees to better assist customers.
• Maintains ninety-seven percent satisfaction on monthly employee evaluations.
• Confirms positive customer feedback reports for associates.

• Distributed client contributions in accordance to financial advisor instructions.
• Recognized and resolved any discrepancies found in client accounts.
• Built new accounts and updated old ones per financial advisor instructions.
• Maintained above ninety-five percent on weekly quality reports.

Mission, KS

• Consistently achieved ninety-eight percent or greater on weekly customer serviceperformance record.
• Received work load orders and distributed deliveries to appopriate destinations.

Mission, KS

Lawrence, Kansas Area

Leawood, KS

Bachelor’S Degree, English/Creative Writing

Associate Of Science - As, Computer Science

In progress