Donald Cox Mha, Bsn, Rn, Ni-Bc, Fhimss, Cphims Email & Phone Number

• Guide customers in the build and implementation of an automated patient acuity system. • Use HL7 message interpretation to capture clinical documentation elements for analysis by the system to calculate the patient’s level of care needs for nursing care.• Construct SQL database queries to extract additional data for analysis.• Perform analytics on results of automated classification of patients to ensure accuracy and reliability. • Revised implementation process to reduce effort and time to roll out solution and increase efficiency. • Initiated an Organization Change Management program to guide customer in solution adoption.

Led and supported health IT planning and implementation on multiple, concurrent client projects. Including providing clinical expertise, technical support, project leadership, and multiple other services based on client need.• Provided technical assistance to 15 PCMH practices assisting them in understanding and implementing upload of the CCD into their EHR and use of the QRDA III file format for submitting CQM data to the state Medicaid department.• Served as a major contributor in a multi-year, enterprise wide successful electronic health records (EHR) implementation for a large tribal health system.• Led the revision of the entire Charge Master for an organization including inpatient, outpatient, ambulatory care, and telemedicine services.• Key player in a significant update and rework of tools used for business development, budgeting, forecasting, and project tracking.

Coordinate efforts at 10 hospitals to ensure ability to attest to Stage 2 Meaningful Use. Collaborate with multiple departments including Nursing, Pharmacy, IT, HIM, Quality, and the C-Suite to identify issues, plan corrective action, and reevaluate after plans put into action. • Led remediation efforts at two facilities that were not meeting MU objectives enabling recuperation of approximately $2.1 million.• Implemented various new tools and reports to aid facilities, and aid teammates in working with their facilities, to identify issues that were or might lead to inability to attest to MU.

Directed overall operations, quality and metrics, as well as leadership of a cross-functional team of application support experts with various skill sets and levels of expertise. Team remotely provided support and maintenance of clinical, revenue cycle, and technical healthcare information technology systems• Instrumental in growing team from 20 analysts and 12 customers to over 60 analysts and 30 customers during first two years• Introduced new interviewing technique (Targeted Selection) into team hiring process improving efficiency of process and resulting in nearly 100% employee retention• Designed framework for orienting new employees decreasing total time for new employees to reach full productivity from approximately 16 weeks to just 8 weeks• Facilitated exceptional customer service resulting in team achieving a world class Net Promoter Score (NPS) measuring customer satisfaction by Satmetrix for 2 consecutive years • Created Quality Assurance program and used findings to initiate quality improvements as well as new processes and service offerings• Implemented multiple quality improvement initiatives such as one that revised the on-boarding process for new customers which lead to an average decreased ramp up time from 90 days to 45 days• Developed proficiency with managing the P&L including budgeting, forecasting, and providing monthly operations review to senior leadership

Provided implementation, optimization, support, and maintenance for various Horizon Clinical and Paragon Clinical modules as well as serving as clinical project manager for extensive enterprise clinical system implementation• Managed numerous projects to on-board new customers and won a service award from my organization for one such initiative to on-board a multimillion dollar, multi-year support agreement• Initiated and led multiple customer facing optimization projects including once instance that led to a 75% reduction in application issues plus significant improvement in customer satisfaction• Developed extensive, highly acclaimed centralized knowledge management system (KMS) for team leading to increased efficiencies and reduced errors• Initiated early form of quality improvement program leading to operational efficiencies such as the development of a centralized knowledge repository

Guided customers through set-up, education, and implementation of Paragon Clinical modules• Achieved billable status after 30 days as opposed to the standard 90 days• Created initial implementation handbook for the core clinical products which is still being used that improves efficiency of implementation process and reduces confusion as well as rework by implementation teams • Maintained customer satisfaction score of 6.8 (on 7.0 scale)

Coordinated daily operations of department with four catheterization labs, plus prep and post procedure holding area, and 21 employees• Served as clinical and technical resource for staff• Established and filled role as project coordinator for GE Centricity Cardiology implementation

Fulfilled various short-term contracts as a staff nurse in the ED

Cardiac Cath Lab Nurse. Registered Cardiovascular Invasive Specialist (RCIS)

Fulfilled various short-term contracts as an ED nurse

CCU Nurse

Master'S Degree, Health Administration - Health Information Technology

From the University Catalog: The Master of Science in Health Administration (MHA) degree caters to real world practical needs and focuses.

Graduate Certificate, Health Informatics

From the University Catalog: The graduate certificate in Health Informatics focuses on the application of computer information systems.

Bsn, Nursing

General Ed, Biology