Maintains understanding and working knowledge of clinical and financial application systems associated with workflows and relationship to other systems within the company. Maintains systems architecture in support of core business functions. Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems at the affiliate level and corporate headquarters. Assists in the development, documentation, analysis, creation, testing or modification of centralized clinical and financial applications. Provides intermediate level support of operating systems, applications, hardware and software tools, including installation, configuration, maintenance, and troubleshooting. Responds to requests in a timely manner for technical support for staff in using applications, hardware and processes. Oversees the development and regular maintenance of a full-service ticketing system. Responsible for User Login Management: NexCloud Nextech IntelleChart Pro Microsoft 365 User Permissions Locations Providers Active Directory Other LOB Applications Auxiliary support for the Implementation Team in the Field, during Super User/Provider Training Sessions and Go Live Events. Auxiliary support for the IT Team in the field, during affiliate onboarding events. Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, phones, or appropriate software for corporate staff and affiliates if needed. Attends selected seminars or training programs and all required clinic meetings and in-service sessions. Communicates effectively with staff regarding projects and demonstrates skills in working with others involved in the project plan. Exercises discretion and independent judgment in critical work-flow processes which relate to the organization’s revenue. Contributes to the team effort by completing other related tasks as needed

I was contracted to the City of Adelanto City HallManaging social media pagesFulfilling public information requests as well as any other issue the public may have regarding IT.Proactively monitor and respond to and network alarms, escalates as appropriate for resolution.Manages service delivery, test, turn up, and activation of new network circuits.Perform circuit analysis, troubleshooting and restoration of service.Maintains all network operation systems, and device configurations for recoverySupport datacenter equipment add, moves and changes, cabling installations and troubleshootingResponds to emails support request, documents all issues in ticketing system,Provides technical assessment and guidance to users and support teams.Provides support to technology operations IT-related projectsRecommends upgrades, patches, and new applications and equipmentMaintains network documentation for production and disaster recovery environmentsProvides network performance reports to managementSupports network equipment builds, Installations, and decommissioning of equipment as directedHas knowledge of commonly-used concepts, practices, and procedures within a particular fieldRelies on instructions and pre-established guidelines to perform the functions of the jobOften times running and managing the City Council meetings both live and remote. Ensuring the online stream is functioning and all council members can be heard as well as attending citizens.

Broad training in computer-related fields required. Able to use project planning software, spreadsheets, and word processing software; input data, typing, copying, and effective use of the telephone. Able to read, write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.Help Desk Institute (HDI) Certification

Network Administrator Duties - Service and maintain the information technology systems for Central Florida Eye Specialists' three offices. This encompasses approximately 90 workstations running Windows 7 and Windows 8 and two servers that run Server 2008r2 and Server 2003r2. I have experience with Active Directory, A+ Hardware, and many end user needs. Tests new computer products/software and convey findings and recommendations.Reception Duties - Answer calls, manage calendar, file charts, manage correspondence, transmit critical information to medical staff. Provide customer focused service through greeting and checking in patients, scheduling appointments, accounting for patient charts, and managing financial transactions.