Praneeth Diddi Challa Email & Phone Number

Orlando, Fl, Us

Detroit, Us

• Served as plant & customer QE for Ford (Transit), Nissan (Maxima)• Responsible to identify and solve top customer satisfaction inhibitors viz., QRs, high PPMs, high R/1000, and service concerns.• Conducted bi-weekly customer meetings to track scorecard and PPMs achieved; visited customer plants as needed.• Led 8D meetings (why made & why shipped) to address and resolve customer raised issues and implement CAPA.• Evaluated current production processes, performed reverse PFMEA and implemented systemic & technical counter measures.• Led cross functional teams in creation and revision of control plans & PFMEA.• Responsible for APQP documentation, quality database and integrating Customer Specific Requirements into quality procedures• Supported new product development by applying lessons learned from complaint 8Ds, warranty trends & production team input.• Led and supported cross functional meetings (Quality PDCA, A3, OIL) based on findings from process & product audits and non-conformances.• Created dashboards for 3MIS & 12 MIS warranty analyses; actively use the data to support problem solving, issue resolution & disputes• Built quality tools such as mutilation prevention exercise and service order verification checklist to enhance the team leaders’ troubleshooting and failure mode identification skills.• Created and trained team members on work instructions for assembly lines, molding checks, teardowns & quality inspections• Responsible for quality lab management and calibrations of all tools & gages across the plant; including training lab personnel.• Supported internal audits, corporate audits and external audits such as IATF 16949

Detroit, Us

• Served as plant & customer QE for Nissan (Maxima, Infinity QX60 & Pathfinder), Toyota (Camry, Avalon & Sienna)• Responsible to identify and solve top customer satisfaction inhibitors viz., QRs, high PPMs, high R/1000, and service concerns.• Conducted bi-weekly customer meetings to track scorecard and PPMs achieved; visited customer plants as needed.• Led 8D meetings (why made & why shipped) to address and resolve customer raised issues and implement CAPA.• Evaluated current production processes, performed reverse PFMEA and implemented systemic & technical counter measures.• Responsible for APQP documentation, quality database and integrating Customer Specific Requirements into quality procedures• Supported new product development by applying lessons learned from complaint 8Ds, warranty trends & production team input.• Supported new project launches, part trials, transfer of assembly lines, and change management.• Supported internal process audits, corporate audits and external audits such as IATF 16949

New Brunswick, Nj, Us

• Involved in performing complaint management activities in compliance to ISO 13485, FDA 21 CFR (803, 806, 820, part 21)• Supported Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions.• Worked closely with Quality, Engineering, Product Development, and other functional experts to address complaints.• Collaborated with clinician teams and assisted in addressing and monitoring reportability issues of complaints.• Responsible for preparation and submission of Medical Device and Health Authority Reports• Served as a subject matter expert during audits, inspections and assessments by regulatory agencies and corporate bodies

Meudon, Fr

• Responsible for the customer complaints, 8D reports, returned materials and maintaining the respective databases• Served as a contact for all Gemalto customers including major financial and government institutions of North America & Europe.• Led problem solving through 8D & 5W methodologies; served as 8D Leader & team member for 150+ root cause investigations• Facilitated the implementation of 28 Major & 102 Minor corrective actions; created PowerBI dashboards for trend analyses.• Served as ISO 9001 & ISO 14001 Internal auditor: audited waste management process and software industrialization process• Created and managed semi-automated process to identify & prevent potential non-conformances before production of every order. (~184 orders per week)• Led weekly complaint analysis meetings for production, supply-chain, engineering & industrialization teams• Proactively identified issues in label generation process and facilitated to revamp the process• Initiated project to standardize packaging methods & materials across global sites to minimize damaged & incompliant shipments• Served as backup for facilitating change management and new product introduction meetings

St. Petersburg, Florida, Us

• Identified significant contributors to client form rejection which affect daily operations of the financial institution• Performed root cause analysis by combining lean six sigma techniques and data analytics• Recommended five changes to reduce form rejection by 4.2%, exceeding institution expectations• Proposed changes to internal communication campaign, improved Kofax system, and initiated new documentation portalTools Used: R, Tableau, Excel, MS Project, Visio

• Classified hospital’s machinery and standardized their usage protocol (SOP); developed preventative maintenance schedule• Developed control systems for inventory management, inventory forecasting including a roadmap for future inventory

Armonk, New York, Ny, Us

• Assisted in service delivery during the deployment of enterprise cloud platform for WPP Plc, the world's largest communication services group, in integrating their operations across all their subsidiaries• Assisted subject matter expert in training new recruitsTools Used: ITSM, Service Now

• Led team to successfully implement Enterprise Resource Planning (ERP) system, increasing efficiency by 20%• Facilitated operations and inter-department communications by employing system integration

• Established ambitious startup to create film industry-oriented professional networking service, “Actlibre”• Coordinated in the design and development of the business model, brand strategy, and funding strategyTools Used: Trello, MS Project, Excel

Hyderabad, Telangana, In

• Built & analyzed the model of a 3000T hydraulic compact press’ ram actuator by employing finite element method• Analyzed the stresses and deflections in the cylinder due to the internal pressure using ANSYS Tools Used: ANSYS, Pro E

Master’S Degree, Industrial Engineering

Bachelor Of Technology (B.Tech.), Mechanical Engineering

Intermediate Public Examination, Mpc