Danielle Lagrone Email & Phone Number

Houston, Texas, United States

Provide on-call support to Service Valets and communities within split shift scheduleResponsible for recruiting, hiring and onboarding Service ValetsResponsible for ensuring daily/nightly completion of resident doorstep trash/recycle pick-up for assigned propertiesInspect properties regularly for resident and Service Valet complianceResponsible for creating and managing schedule for part-time workforceManage a labor budget of up to $150k depending on number of assigned properties Customer RetentionMakes informed decisions with consideration of customer/associate impact, ensuring maximum quality of serviceCreate and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concernsPromote and educate property staff on any/all new service offerings from Valet LivingComply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely mannerEnsure daily delivery of company reports to designated property staff membersCollaborate with internal business partners; finance, human resources, marketing, operations, and ITKeep timely/accurate customer, associate and operational recordsActs in accordance with organizational and quality standardsDiscusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunitiesFacilitate and lead new community launches, including container distributionsDrive to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Waste Stations, Brochures, etc.)Drive to properties within assigned district/region up to 50% of the workday

Houston, Texas

Responsible for the operations activities and personnel supervision of Solid Waste collection, Recycling and Waste diversion program.Developed staffing plans and oversaw staff including hiring, development and evaluations of staff through coaching, mentoring and ensures appropriate training in solid waste collection, waste diversion, and recycling.Assigned, approved and reviewed daily log, work orders, timesheets and other departmental reports for solid waste and recycling staff.Strategized long-range plans to meet state mandates, negotiated contracts with solid waste haulers, disposal sites and consultants, and makes policy recommendations in the development of solid waste programs and facilities recycling.Assisted the Facilities Services Manager with budget management for solid waste diversion and resource recovery. Developed and evaluates performance measures, authorizes payments, and participates in resolution of dispute with contractual matters.Responded to service complaints, personnel matters and troubleshoots equipment issues.Ensured the maintenance, safety and security of equipment and building facilities. Ensured availability of supplies, tools, machines and vehicles, and orders materials as needed.Served on special task force during special events, such as recyclemainia or emergencies, such as floods, storms, hurricanes, etc.Assisted with the development of operational procedure, ensure compliance, participates in safety and training meetings.Inspected work site, facilities and buildings to ensure work meet established quality standards.

Houston, Texas Area

Inside Auto Adjuster/ State Farm• Assist policyholders with resolving Auto claims in a professional and empathetic manner.• Review policy and claim documents for coverage, liability, and limits.• Review vehicle reports to ensure that all vehicle options and equipment are properly accounted for. • Assist policyholders in securing rental cars.• Arrange inspections and/or towing of damaged vehicles.• Properly document all claim files and photographs.• Negotiate claims with policyholders to reach agreements regarding vehicle value and payments.• Adhere to all State Farm policies and procedures while closing claims.

Houston, Texas Area

• Responsible for all facets of safety and cleaning program at the local level. • Applied innovative concepts, processes, practices and policies to daily operations to address local needs and concerns regarding maintenance, cleaning, and safety of Central Downtown Houston. • Responsible for daily guidance of 60 to 85 employees and direction of on-street operations. • Developed a custom deployment plan to maximize visibility and effectiveness of resources (personnel and equipment). • Evaluated daily needs and adjusts the standard deployment plan to meet the daily needs of the service district. • Recruited selects potential candidates for hire. Trains, coaches and mentors selected staff to create a cohesive team of Ambassadors to represent Downtown Houston • Maintained Safety records and documentation according to IAEA, DOT, and OSHA standards• Ensures service expectations are being met through regular contact with customer; evaluates quality of services through measuring individual employee performances compared to expectations and overall program performance, making adjustments as necessary. • Actively engages customer representative, vendors, and stakeholders to discuss local issues and to set a course for continual program evolution. Implements new local strategies to continually improve service delivery. • Uses a combination of reporting processes combined with processes developed specifically to update stakeholders on accomplishments and program effectiveness. • Developed and maintained equipment PM plan.• Oversee and maintain $2.5 million operating budget.

Houston, Texas Area

• Manage all aspects of the day-to-day operations of the company.• Monitor and ensures compliance with all safety, environmental, operational and equipment maintenance policies.• Create efficient routes for commercial and residential trucks.• Interact with vendors, maintain supply, parts, and uniform inventory.• Responsible for hiring, training, scheduling, performance, discipline and the development of all Site personnel. Must maintain a positive work environment.• Ensure maximum productivity, density achievement and establish productivity improvement goals where needed• Ensure compliance with all Texas DOT regulations regarding company vehicles. • Approve expenses and manage the budget for hauling operations. Assist in the preparation of the Annual Budget• Oversee and support good working relations between management and employees.

South Houston Residential

• Followed assigned driver on designated commercial and/or residential routes to gather data, including but not limited to travel times, disposal volumes, service and collection times, and accuracy of the route sheet in an effort to reduce cost, improve revenue and reduce safety hazards.• Recommended container repairs or replacements, as necessary in addition to other safety hazards.• Prepared details report of route audit findings; review all audit data and recommend improvements with General Manager and department meetings.• Monitor driver productivity and damaged inventory.• Ensure proper customer billing by checking actual container weight, container size and number of weekly pick-ups.• Maintained accurate logs and recorded and entered data into CRM \.• Ensure adherence to safe work practices and procedures.

Houston, Texas Area

Sell Mortgage Protection, Final Expense, Disability and Annuity products to consumers

Conduct monthly home visits to collect insurance premiums Maintain policy information and review coverage to proactively ensure customer’s coverage needs are being metSell personal lines life insurance policies.

Houston, Texas Area

Started business in 2008. Procured all accounts, negotiated contracts with residential and business clients including property management companies, HOA's and MUD districts. Performed all AP/AR functions, payroll, DOT complience.

Increased sales of dumpsters, demolition services, garbage collection and disposal services by 80% during first year of employment.* Bid and Administer City of Houston Contracts for Demolition Services. * Use first call resolution to service customer issues in professional and expeditious fashion.* Communicate effectively with entire workforce including office personnel, drivers, laborers, as well as other sales associates.* Maintain all payables, receivables, payroll and personnel records.* Monitor customer accounts for additional sales opportunities and/or delinquencies.* Supervise and train all office personnel.* Negotiate legal and binding contracts for current and prospective customers focusing on retention and growth. * Streamlined office policies and procedures to allow more efficient and productive operations.* Procure all permits and documents needed to complete demolition and garbage collection projects.* Ensure compliance with all Texas DOT regulations regarding company vehicles.* Survey properties of prospective customers and recommend site specific services.* Ensure customer compliance with all permitting and safety regulations regarding garbage or debris collection.

Accurately process 80-100 calls daily in a call center environment to provide service to banking customers.* Efficiently document all of customer’s information within duration of the telephone call. * Adequately notate customer’s accounts with all pertinent information regarding telephone contact.* Maintain customer confidentiality and used enforced procedures to provide security of their personal account information.* Promote high level of customer consciousness to ensure thorough satisfaction.* Identify opportunities to offer additional products and services to caller for increased sales as well as to extend additional customer benefit. * Communicate with branches, and other departments to ensure quality customer service and problem resolution.

Responsible for sales and service of wireless products and services (pagers and cellular telephones) to business and private customers in assigned territory.* Maintain sales and retention goals on a monthly basis.* Assist customers with technical, billing, and service issues,LICENSES State of Texas General Lines Agent Life, Accident, Health and HMO County Mutual Agent

Education record

Education record