Danielle Crandall Email & Phone Number

Seattle

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to nearly 5,000 employees. We were named one of Fortune’s 100 Best Companies to Work For in 2016 and are regularly recognized by our employees as a best place to work. You can find us in 25 cities across the U.S., U.K., and Canada. Learn more at slalom.com.

Bellevue, Washington, United States

Greater Seattle Area

Major accomplishments include:- Design Power BI dashboards and scorecards for client facing Monthly Business Reviews, internal operations management- Building data visualizations with a strong understanding of the appropriate chart types to use to highlight patterns in the data for unstructured and structured data sets- Ability to drive data, metrics, and a structured approach to identifying clients’ opportunities and developing solutions- Ability to solve broad business or technology problems by using principles derived from a deep understanding of disparate and complex data- Designed and executed process to port all Excel based Service Delivery reports to Power BI - Own weekly and monthly business review preparation, including working with team members to get updates, performing analyses on business and customer trends, and preparing executive level presentations.

Greater Seattle Area

Report to the President, provide strategic and tactical guidance. Major accomplishments include:- Executed the Rhythm of the Business (ROB) process improvement with As-Is and To-Be Analysis mapping.- Direct the project to define and stand up Account Management Delivery Model.- Designed and executed process to port all Excel based client marketing analytics reports to Google Data Studio Reporting Suite

Greater Seattle Area

Support the Senior Director of WW Online Site Operations (WWSO), who leads operations for the global MicrosoftStore.com business. * Manage Rhythm of the Business (RoB) between WWSO and key stakeholders, partners, and the field. Including ownership of content, scheduling, preparing, and project managing all inputs to these meetings. * Own weekly and monthly business review preparation, including working with team members to get updates, performing analyses on business and customer trends, and preparing executive level presentations. * Drive key initiatives on behalf of Senior Director WWSO, such as creation of new cross-group processes, planning offsite, hiring vendors, and creating new templates or reports* Create insights on WWSO business and communicating them as part of ROB above* Manage weekly team meetings, including creating agenda* Work across WWSO to ensure team members are meeting their commitments, escalating to and informing Senior Director WWSO when deliverables are at risk* Act as proxy for Senior Director WWSO in key meetings

Greater Seattle Area

Delivery Lead, role served as the central point of contact for coordination and communications between the project leads and program managers.* Develop and manage the project communications plan in coordination with the Corporate Communication team* Maintain project schedule, issue, decision log, and dependency tracking for all program work streams* Manage and provide reporting and metrics* Track and provide reporting on program risks and issues* Serve as escalation point to program leadership as necessary* Development of executive-level project briefings* Preparation and distribution of regular status updates* Facilitation of meetings and follow up on action items* Close coordination with the PMO to ensure all deliverables meet Premera standards* Two-way communication with all project stakeholders

Build, maintain and enhance solid relationships with IT vendors and internal IT stakeholders. Responsible for ensuring IT and business requirements specifications, prioritization and arbitration with IT vendors and serving as a liaison to the internal stakeholders.Ensures the foundation achieves its objectives with vendors and assists the IT vendors with the achievement of their business objectives.* Develops and directs the relationships with one or more strategic (high-spend, high-value) IT vendors* Facilitates and builds relationships with and among IT stakeholders internally and across with vendors* Monitors commercial sourcing agreements with the vendors* Develops governance process frameworks for interactions and integrations with the different vendors* Facilitates requirements setting and prioritization for the vendors* Ensures that requirements are well-communicated and well-understood, and clearly defines expectations from the IT stakeholders* Acts as point person for escalation and arbitration for relationship issues* Helps establish common goals between key IT stakeholders and vendors, and drives communication between both sides* Oversees Microsoft Enterprise Licensing programs, including management of Enterprise Agreement (EA) and Open Charity

* Provides overall contract operations oversight for vendor performance management* Responsible for managing and integrating overall vendor service delivery with in-house resources.* Sets service provider direction and priorities, oversight of vendor activities, and ensures vendor performance meets contractual service-level commitments.* Prepares and monitors compliance with Service Level Agreements (SLAs) to ensure prompt resolution of service for the foundation’s grants management systems. * Continuously guides service activities to maintain and enhance gains achieved through preventive measures and corrective action.* Consults on evaluation, selection, and contract negotiations for IT acquisitions and service contracts.* Defined and enhanced service delivery model to support delivery of IT project implementation, in addition to standing up and examining measured results for problem and incident management processes; performing root-cause analysis; and taking appropriate action to correct failed activities, functions, and processes.* Analyzed service levels and their relationship to vendor pricing in support of vendor and contract negotiations. Realized a savings of $250,000 over a period of 6 months.* Assessed and benchmarked the delivery of foundation IT services to overall industry best practices in support of a continuous improvement initiative and business value alignment.* Oversees delivery of special projects delivered by external service providers.* Leads application development, quality assurance, and maintenance team providing direction for existing and emerging systems.* Develops technical strategy and tactical implementation plan to deliver and sustain systems.* Implement repeatable service delivery model to manage; measure; and optimize strategic, tactical, and operational activities of the team.

Manager, Application Systems

Managed team of 10 application development supervisors and maintenance leads. - Oversaw $3 million annual budget.- Held primary responsibility for 15 core infrastructure systems, including grants management, financial and contracts management systems, extranet, internet and intranet systems.- Evolved ITIL process in support of transition from standalone systems to enterprise systems.-Supported the foundation’s growth as the endowment increased from $30 billion to $60 billion and employee growth increased by 250%. - Oversaw the hire of 10 engineers.* Designed and implemented Software Development Lifecycle (SDLC) methodology best practices for enterprise applications and software.

* Designed and developed databases and systems, and provided database support for custom and third-party database applications.* Supported financial business systems whild guiding the technical strategy for successful system evolution. * Responsible for meeting customer needs and relationship management, small project oversight, and vendor task coordination

* Oversaw database design, development, and production support activities for first-generation voting products, web-based survey applications. * Created and managed technical project plan for application development and product support. * Served as team lead in the development of an interactive PC gaming community web site.* Designed and implemented a subscription-based e-commerce web site.* Implemented a packaged client/server Classified Advertising System for the Seattle Times newspaper.* Analyzed and designed the Department of Licensing Information Systems Windows client/server application for processing and servicing of business licenses. Trained employees on the PowerBuilder Windows application development tool. * Developed conversion plan to successfully migrate 10 million records from a mainframe system.* Served on a project team that developed and implemented an Animal Licensing system for the City of Seattle. Constructed payment processing, end-of-day cash-handling procedures, and database maintenance screens.

Bachelor Of Arts, College Of Agricluture And Home Economics

Executive School: Service Design

Apply Service Design Thinking to the rapid innovation of Customer Experiences in multi-channel Product-Service Ecosystems.