Dan Crocker Email & Phone Number

Calgary, Alberta, Canada

- Onsite support with Laptops - Build new Hire laptops - Refresh Laptops on a yearly cycle - Software support for Users- Rotation of after hours support- FPOC support for users- First line of support for office Printers- Point of contact for Teir 2 and 3 printer support for the office- Help with onboarding new users to KPMG- Teir 2 support between Users and other IT Specialtist

Calgary, Canada Area

Working with clients on their Social Media platforms. Supplying ideas, photographs and videos to help the clients get a better understanding of what the companies are trying to promote.

Calgary, Alberta, Canada

Built and maintained Lenovo Laptops - Yoga 370, x380, T470, T480, T490, T14. Recycled Out of date laptopsWorked on two iPHone Rollouts (Iphone 7 and 10) Worked within the Telus IQ system to add, edit and remove iPhones for ChevronWorked within Cisco IP Call Manager for the desk phonesWorked in VMWare to add, edit or remove Virtual PC's Helped maintain and set up boardrooms for users. Troubleshoot and resolve tickets in Service NowSet up T-cards for users using Smartbadge.

Calgary, Canada Area

Worked in a PC and Mac Environment. Creating accounts in Apple AD and Azure O365 Cloud Services and Google Suite admin cloud services. Maintaining support with third party accounts and creating accounts in them as well. Worked with Input Health, 8x8 Virtual phone systems, G Suite and in house Spark software. Also worked on Meraki based software to maintain apple products to make sure they were up to date and able to support the NHS network. Made sure DEP machines were kept up to date and was presently working on moving other devices to DEP from the standard Apple control to keep better control and inventory of software on the devices.

Calgary, Canada Area

Troubleshooting, installing and maintaining hardware and software for the company. Presently working in the following Windows: Windows 7, Server 2003 and 2008.Dealing with a variety of software on the User and client ends.Deal with troubleshooting audio and visual for the boardrooms as well.

I did a variety of things as a consultant with Long View. I started working with the internal Service Desk, to Deskside support with various clients, to working with server teams for enterprise accounts with Long View. I have learned programs like Altiris to vSphere for virtual desktops just to name a few things.

Worked with the internal service desk helping clients, via calls and emails. Including organising bridge calls for urgent support. Setting up RSA tokens and badges for clients and supporting them if any issues arose. Used Remedy for Service Desk tickets and change requests.