Denise Clement Rollins Email and Phone Number

Volunteer for a faith-based housing non-profit responsible for: answering telephone calls, handling internal and external correspondence, researching local housing-related publicity and interfacing with personnel, clients, vendors and other volunteers. Also responsible for creating procedural guides to document the volunteer process for various parts of CCHFH operations.

Joint owner of company involved in research and development of equipment used for power generation for off-grid energy storage and energy usage specializing in energy-saving solar, geo-thermal, and low-energy consumer devices. Responsible for administrating government contracts, general accounting, solving tax-related issues, patent acquisition, and administration of any other duties related to contracts with third-party vendors.

Responsible for rewriting proprietary documentation for retail leasing software application in a financial services company. Also responsible for rewriting internal UI (User Interface) software screen copy for software development personnel. Co-authored best practices guide for internal enterprise-wide use.

Principal owner in an Educational Software company concentrating in American/Canadian/British English-language apps for K-12, as well as adults.

Freelance Writer providing proprietary documentation for web-based and stand-alone product lines, documentation rewrites, reviews, and product research for a variety of technical and non-technical end-users. Also provided services for screenplay analysis, rewrites, and original screenwriting.

Worked for a small independent film production company. Responsible for script rewrites, film background research, securing film rights for film components, film fund raising, film shoot management, prop acquisition, set design, set-up and breakdown, costume acquisition, management of short-term production staff, transportation of acting personnel. Additional responsibilities included: working as a film Continuity Coordinator; acting as Assistant to Director for purpose of coaching actors on dialogue as needed; and Production Coordination in 2005 for a music video “Rest Assured,” for Katherine Schell winner of the VH1 Singer/Songwriter of the Year award for 2004. Film credits for the following films: in 2005 “Danny Loves Angie,” a short film in post-production; in 2004 “Call Me,” a NHFX Film Festival Competition Entry short film; in 2003 a short-film adaptation of Ambrose Bearce short story “The Dammed Thing” in post production with a working title of “The Inquest.”

Responsible for writing, researching, and working with UNIX and PC System Architects and programmers to create new internal technical documents for a client-server year-2000 insurance application project. This position included: documentation management tasks for designating personnel for hire; creating project-wide documentation style standards; implementing an Internet/Intranet-based documentation management system; coordinating documentation across multiple company departments; as well as interfacing with application vendors to evaluate documentation-related products.

Created user guides, tutorial guides, and associated software application help files under tight software release cycles for PLATINUM Forest & Trees—a Windows-based database collection, monitoring, analysis, and reporting tool. Documentation received favorable reviews in PC Week magazine software review column. Other responsibilities included: fixing and reporting documentation and UI related software bugs—making suggestions to Software QA on remedies for these bugs. Daily and weekly interaction with Software Development for application information, application specification clarification, as well as documentation reviews.

Worked as an independent contractor producing technical manuals, brochures, newsletters, engineering marketing materials, market research reports, and other technical publishing solutions for small businesses and corporations. Successfully completed projects in 2-3 month time periods, turning client verbal specs into project specs, approved outlines, and final product. Clients included: Autodesk, The Delahaye Group, Delorme Mapping, EMS (Electric Motors Servicenter), JJA (Johnson & Johnston Associates), and RealWorld Software.

Managed staff writers in a fast-paced work environment while interacting with software engineers, and quickly outlining and writing management module documentation for each Cabletron networking hardware component to interact with SPECTRUM—a UNIX-Motif-X Window based network management application. Also managed, developed, and wrote hypertext on-line documentation, and wrote administrator user and developer API documentation for same networking application.

Wrote internal and external technical documentation, and end-user PC software documentation for electronic and non-electronic metering devices. Successfully rewrote and redesigned major metering product end-user documentation, causing 80% decrease in technical support calls for application. Documentation received favorable reviews at annual GE electrical utility user conferences.