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Cheryl D'Cruz Email & Phone Number

Senior Manager at Ontario Health
Location: Greater Toronto Area, Canada, Canada 10 work roles 7 schools
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Current company
Ontario Health
Role
Senior Manager
Location
Greater Toronto Area, Canada, Canada
Company size
589 employees

Who is Cheryl D'Cruz? Overview

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Quick answer

Cheryl D'Cruz is listed as Senior Manager at Ontario Health, a company with 589 employees, based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Cheryl D'Cruz.

Cheryl D'Cruz previously worked as Manager, Application Support at Ontario Health and Manager, Application Support at Health Shared Services Ontario/Services Communs Pour La Santé Ontario. Cheryl D'Cruz holds Project Management, Leadership And Communication, Project Management, Leadership And Communications from Global Knowledge.

Company email context

Email format at Ontario Health

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Ontario Health

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Profile bio

About Cheryl D'Cruz

An experienced people Manager with over 15 years of experience in Customer Service and Application Support within the Healthcare sector. Specialties: Health Information Technology, ITIL, Technical Writing, Application Support

Listed skills include Software Documentation, Customer Service, Sharepoint, Service Desk, and 44 others.

Current workplace

Cheryl D'Cruz's current company

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Ontario Health
Ontario Health
Senior Manager
toronto, canada
Website
ontariohealth.ca
Employees
589
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10 roles · 27 years

Cheryl D'Cruz work experience

A career timeline built from the work history available for this profile.

Senior Manager

Current
Ontario Health

Toronto, Ontario, Canada

Oct 2021 - Present

Application Support Data Analyst

Oaccac (The Ontario Association Of Community Care Access Centres)

Toronto, Canada Area

Provide Level 2 and 3 application support to all 14 Community Care Access Centres, ensuring that they meet all business needs.Assist in maintaining SharePoint site for team and CCAC to provide them with up-to-date information about CHRIS Release.Support and maintain CHRIS and Quadrant Workforce application to ensure that the staff is able to provide their.

Oct 2014 - Jan 2016

Enterprise Service Desk Analyst

Oaccac (The Ontario Association Of Community Care Access Centres)

Provided 2nd Level support to all Community Care Access Centre IT Staff, ensuring that issues are resolved within the SLA and that the customer is satisfied with resolution.Worked with 3rd party vendors, such as eHealth and the Ministry of Health and Long Term Care, on issues and outages to see that there is minimal downtime for the customer.Managed and.

Nov 2010 - Sep 2014

Client Information Specialist

Ccim

Provided complete support for the Long Term Care Homes, which enabled the Homes to successfully implement RAI-MDS.Provided regular status updates and escalation issues to project leads, resulting in tickets being closed within the 48 hour Service Level Agreement (SLA).Worked closely with end users and Subject Matter Experts for all outstanding issues and.

Apr 2009 - Nov 2010

Business Process Analyst

Hewlett-Packard

Demonstrated excellent communication skills by developing and contributing to the creation of training materials for new and enhanced products, which resulted in an increase of productivity on the Service Desk.Specialized in the design and ongoing maintenance of the University Health Network and Mount Sinai Hospital Knowledge Bases (ServiceWare 5.7), which.

Sep 2005 - Dec 2008

Ito Support Specialist Iii (Service Desk Analyst)

Hewlett-Packard

Provided end-user support for University Health Network and Mount Sinai Hospitals, ensuring that the customer was satisfied at the end of every call. Supplied application support for Misys CPR, Cerner and various other hospital applications, which resulted in lower costs for the company as the SLA’s were being met.Implemented training courses for new hires.

2001 - 2005 ~4 yrs

Ito Support Specialist (Service Desk Analyst Contracted By Hewlett-Packard)

Oao Technology Solutions

Provided end-user support for University Health Network and Mount Sinai Hospitals, which resulted in the Service Desk exceeding all of the Service Level AgreementsSupplied application support for Ulticare, Misys CPR, Cerner and various other hospital applications, allowing immediate customer satisfaction as the calls were resolved on 1st point of.

1999 - 2001 ~2 yrs
Team & coworkers

Colleagues at Ontario Health

Other employees you can reach at ontariohealth.ca. View company contacts for 589 employees →

DL Dusan Leandro Vlahovic Forno Dusan Leandro Vlahovic Forno Colleague at Ontario HealthToronto, Ontario, Canada, Canada View → ME Mohamed Elmokadem Mohamed Elmokadem Colleague at Ontario HealthGreater Sudbury, Ontario, Canada, Canada View → ER Erin Redwood Erin Redwood Colleague at Ontario HealthToronto, Ontario, Canada, Canada View → PL Paul Lacey Bscn, Rn, Enc(C) Paul Lacey Bscn, Rn, Enc(C) Colleague at Ontario HealthCanada, Canada View → HS Hong Shen Hong Shen Colleague at Ontario HealthCanada, Canada View → CA Christine Alfred Christine Alfred Colleague at Ontario HealthToronto, Ontario, Canada, Canada View → EU Ena Ujic, Mhsc, Pmp Ena Ujic, Mhsc, Pmp Colleague at Ontario HealthToronto, Ontario, Canada, Canada View → RW Rochelle White Rochelle White Colleague at Ontario HealthGreater Toronto Area, Canada, Canada View → RG Richa Gupta Richa Gupta Colleague at Ontario HealthToronto, Ontario, Canada, Canada View → AM Anjali Mago Anjali Mago Colleague at Ontario HealthVaughan, Ontario, Canada, Canada View →
7 education records

Cheryl D'Cruz education

Project Management, Leadership And Communication, Project Management, Leadership And Communications

Global Knowledge

Improving Your Managerial Effectivness

Canadian Management Centre

Preparing For Leadership

Canadian Managememt Centre

Payroll Compliance Legislation

The Canadian Payroll Association

Technical Writing Certificate, Professional, Technical, Business, And Scientific Writing

Humber College

Technical Writing Certification completed July 2015!

Change Management At Every Level

Canadian Management Centre

Itil Foundation Certificate In It Service Management, Information Technology

Global Knowledge
FAQ

Frequently asked questions about Cheryl D'Cruz

Quick answers generated from the profile data available on this page.

What company does Cheryl D'Cruz work for?

Cheryl D'Cruz works for Ontario Health.

What is Cheryl D'Cruz's role at Ontario Health?

Cheryl D'Cruz is listed as Senior Manager at Ontario Health.

Where is Cheryl D'Cruz based?

Cheryl D'Cruz is based in Greater Toronto Area, Canada, Canada while working with Ontario Health.

What companies has Cheryl D'Cruz worked for?

Cheryl D'Cruz has worked for Ontario Health, Health Shared Services Ontario/Services Communs Pour La Santé Ontario, Oaccac (The Ontario Association Of Community Care Access Centres), Ccim, and Hewlett-Packard.

Who are Cheryl D'Cruz's colleagues at Ontario Health?

Cheryl D'Cruz's colleagues at Ontario Health include Dusan Leandro Vlahovic Forno, Mohamed Elmokadem, Erin Redwood, Paul Lacey Bscn, Rn, Enc(C), and Hong Shen.

How can I contact Cheryl D'Cruz?

You can use AeroLeads to view verified contact signals for Cheryl D'Cruz at Ontario Health, including work email, phone, and LinkedIn data when available.

What schools did Cheryl D'Cruz attend?

Cheryl D'Cruz holds Project Management, Leadership And Communication, Project Management, Leadership And Communications from Global Knowledge.

What skills is Cheryl D'Cruz known for?

Cheryl D'Cruz is listed with skills including Software Documentation, Customer Service, Sharepoint, Service Desk, Project Management, Analysis, Quality Assurance, and Troubleshooting.

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