I provide Level II Support for Active Directory, Exchange, and Citrix environments. I respond to requests for technical assistance in person, via phone, electronically.

I support many items including: Active Directory, Group Policy Management, DNS, Web-Filtering, ESET Antivirus, WSUS, Polycom Video Conferencing, Microsoft Windows, Microsoft Server, Microsoft Office, Needles Case Management System, Video Editing and Conversion, web-services, the company website, Configuring mobile devices (Blackberry\iPhone\Android) and much more.

PXE Imaging – Upgraded user workstations to Windows 7 on a daily basis.Wireless DCAS Implementation – Configured and installed Delaware’s new state widewireless system for Delaware Comprehensive Assessment System (DCAS).PC Maintenance – Regularly repaired PC’s that had hardware or software issues. Removedmalicious files and software using AVG and Malicious Software Removal Tool.Helpdesk – Routinely used Numara Track-It to resolve tickets with any schools that werehaving issues in a timely manner.Remote Desktop - Regularly used RDC and DameWare NT Utilities to access users PC’s andresolve small issues such as printer problems, software installs, and group policy updates.Deep Freeze - Contributed to a roll out of Deep Freeze on 400 computers at a local school toprevent troublesome problems from blanketing our ticket systems.Switch Maintenance - Routinely reset and replaced 48 port 3COM and Alcatel Switches in allof our 36 schools.