David Schneider Email & Phone Number

O'Fallon Il

Downers Grove, Il

• Assisted users remotely using Teamviewer• Configured routers in multiple locations for a VPN setup• Logged users tickets using Heat call logging• Documented detailed notes on all issues that were worked on• Helped users restore internet connectivity remotely over the phone• Supported users with maintaining the FTD Mercury software• Performed remote recoveries using shipped CDs and using built in partitions• Worked with Vendors to get equipment swapped out for users

Cicero

• Assisted users remotely using Bomgar to resolve any issues• Managed computer images using Windows Deployment Services• Created unattended answer files for images on WDS using Windows System Image Manager• Diagnosed and repaired problems with Microsoft Office suites 2010 and 2013• Rolled out large batches of computer to users and transferred their files over• Troublshot issues over the phone• Created and managed agents using Cisco Unified CCX

Greater Chicago Area

• Managed users and computers with Active Directory• Setup computers using sysprep to be imaged with Windows Deployment Services• Deployed and managed images with Windows Deployment Services• Used ConnectWise and Trackit! ticketing systems to manage tickets and distribute resources• Worked with Windows 2008 R2 to manage Microsoft Exchange email address and groups• Remotely deployed Sophos anti-virus using the enterprise console on Windows Server 2003• Troubleshot various issues with the Microsoft Office suite• Maintained phone systems using Cisco Call Manager and Cisco Unity• Created and maintained documentation for IT specific tasks

Lisle, Il

• Assisted with Business level IT services ranging from computer and server hardware and software installations, network set-up, deployment and repair. • Supervised and assisted a team to refurbish 1,100 computers in a 7 week period per Naperville School district 203’s specifications for redeployment within the district. - Imaged outdated computers using Server based imaging software for up to 24 computers at one time. - Performed database updates to track inventory and delivery using an in-house built website

Naperville, Il

• Created master computer images to reload computers to be redeployed for various computer models• Educated volunteers on how to inspect laptop hardware and trained them on how to use the imaging software and how to identify and document problems• Was responsible for performing quality assurance by going over all the work the interns did to make sure there were no problems before delivery.

Naperville, Il

• Diagnosed, refurbished and repaired various laptop computer models hardware problems• Cooperated and promoted team-building with other interns to accomplish project goals• Other duties involved activating Windows via phone