David Coleman Email & Phone Number

I’m looking for an opportunity. Please see a brief video resume in my featured section. Thanks.A lot of business leaders tell me what they want is:A high performing, innovation rich culture, that can move at speedSuper-engagement and genuine positivity in their teamsA heightened passion for customer and people service across their businessA leadership team that is willing to take greater risk; Purpose, innovation and people developmentAs we all know, these cannot be ordered, bought or mandated. But they do turn up when the conditions are right and the results can be spectacular. This is my zone and this is where I make my best contribution. I make change easier for everyone.I am looking to get involved in the capacity of leadership development coach, interim director or providing culture change training and interventions.I have occupied both director level leadership roles in well-known super brands such as HSBC, Aviva and Standard Life (ABRDN), as well as providing coaching, workshops and interventions from my own consulting business for 15 years. Corporate rolesStandard Life (ABRDN) Customer Service Director. Oversaw and led a complex multi-stranded productivity transformation programme. Increased productivity by 35%+, reduced budget by 19% and achieved all sales and service KPIsAviva General Insurance Sales and Service Director. NPS target overachieved by 14.5%, implemented successful process reengineering programme, record staff engagement score achieved. Complaints reduced by 60%HSBC Head of Global contact centres (12.5k FTE), India, China, Philippines and Malaysia. Reduced attrition by 30%, returned high risk processes to native countries. Created channel migration strategy for UK bank to move customers from branches and contact centres to low cost online and mobile channelsRecent consultancy assignments:The Hive network Assisting a small business to make the leap to becoming a medium sized businessOpen University Prepare the academic leadership for significant downsizing to reverse a long term loss-making trend. Replace the existing entitlement culture with an appreciably more positive, action-oriented one. Teleperformance Turnaround programme to address service level under performance, absenteeism and staff attritionOther assignments:

Listed skills include Change Management, Strategy, Management, Customer Experience, and 29 others.

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  Cranbrook