With over 20 years of experience in account management and customer service, I have a proven track record of delivering outstanding results across various roles. Working with the CSG department at Pet Food Express, I have cultivated strong customer relationships and consistently identified opportunities. My expertise in B2B program management, performance tracking using Zendesk, and building relations has been instrumental in ensuring high levels of customer satisfaction.Previously, I served as a Store Management Trainer at Starbucks, where I demonstrated a commitment to the health and safety of employees and customers while mentoring and developing store teams. I trained employees on new products, industry trends, and company policies, connecting them to Starbucks' core values and vision. My experience in recruiting, hiring, and developing diverse teams further highlights my capability to lead and support organizational goals.I hold a Bachelor's degree in Computer Information Systems from DeVry University, which has equipped me with advanced proficiency in various software systems, including Microsoft Windows, Microsoft Office, Zendesk, Salesforce, Workday, and Kount. I possess strong multitasking abilities, and a clear understanding of business operations.I am passionate about leveraging my skills and experience to drive business growth and enhance customer satisfaction. Let's connect to explore opportunities for collaboration and mutual growth.