Carolina Valbuena Email & Phone Number

Melbourne, Victoria, Australia

• Defined project requirements for ERP implementation and oversaw their management.• Resolved issues affecting project scope, quality, effort, risk, and timeline.• Guided the project through daily communications with the customer.• Worked with customers to gather and document business needs and processes.• Delivered training and product demos to super users and provided technical advice.• Conducted system and end-to-end testing of the application.• Collaborated with… Show more • Defined project requirements for ERP implementation and oversaw their management.• Resolved issues affecting project scope, quality, effort, risk, and timeline.• Guided the project through daily communications with the customer.• Worked with customers to gather and document business needs and processes.• Delivered training and product demos to super users and provided technical advice.• Conducted system and end-to-end testing of the application.• Collaborated with development, product, and DevOps teams during project delivery. Show less

Melbourne, Victoria, Australia

• Managed scheduling of job orders into the XERO system and spreadsheets. • Managed providers and third parties communications• Ensured a high-quality user experience

Bogotá D.C. Area, Colombia

• Controlled scope, schedule and resources of software implementation projects.• Produced quality standards, checklists, report templates and processes.• Monitored progress and examined risks of various projects, including setting forth contingency plans.• Supported the commercial team in evaluating client prospects for company solutions.• Monitored customer satisfaction throughout the project life cycle, including pre-sales and after-sales stages.• Ran product demos for… Show more • Controlled scope, schedule and resources of software implementation projects.• Produced quality standards, checklists, report templates and processes.• Monitored progress and examined risks of various projects, including setting forth contingency plans.• Supported the commercial team in evaluating client prospects for company solutions.• Monitored customer satisfaction throughout the project life cycle, including pre-sales and after-sales stages.• Ran product demos for clients. Show less

Bogotá D.C., Colombia

• • Evaluated current processes to develop improvement plans.• Produced detailed and relevant reports for business decision-making.• Supported ERP implementation (SAP), ensuring the best practices in technology project management.• Implemented the Lean Six Sigma methodology to improve administrative and IT processes.• Ensured accurate, consistent, relevant, and timely reporting of data and information.

Bogotá D.C., Colombia

• Ensured the Company's HR solution was implemented on time, budgeted, and with the required human resources to carry out the tasks.• Provided technical support for the commercial area in the stage of pre-sale.• Managed projects end to end • Trained end-users in the administration of the Company's HR Suite.• Executed and documented unit and integration testing.• Formulated new developments using PL / SQL.

Gran Buenos Aires, Argentina

• Responded in a timely manner to service issues and requests.• Planned and implemented the ISO 27001 standard: 'Information Security Management System' under the standardization and documentation of IT processes.• Developed Institutional Information Security Policies.• Tested and implemented specialized security software.

Bachelor Of Technology - Btech, Systems Engineering

Course, Certified Project Management Professional

Graduate Advance Diploma, Project Management

Graduate Diploma, Project Management

Graduate Diploma, Business

Training, Lean - Six Sigma

Training, Internal Auditor Iso 9001:2015