Building and managing learning programs focused on leadership development, team dynamics, performance improvement and business-critical activities. Projects include:- Creation of a new ESG Learning Pathway, complete with custom content, videos and more- Creation of a bespoke learning pathway on the foundations of building high-performing teams- Creation of a business-wide Capability and Career Mobility Framework, including an immersive, interactive career-building and development planning experience, designed in the Metaverse

Helping businesses build their L&D capability, supporting and driving the adoption of AI tools to transform the way learning functions work. Building these new tools into established ways of working, or changing the game completely - AI tools such as Copilot, Chat GPT4o and o1, Claude Opus, Sonnet and Haiku, Perplexity Experimental, Gemini, Mistral Large, Google’s AI Test Kitchen, Runway, Dall•E 3 have transformed the way I work, and I’m working closely with businesses to adopt the platform and tools that best suit their needs.

Photography, videography, graphic design and content creation for this leading radio manufacturer.

Led the learning team to change the way learners engage with learning across the business. The key focus areas had been expanding on the existing learning channels (face-to-face and eLearning), and creating the roadmap and taking the first steps into Virtual Classrooms, Live-Streaming, Vlogging, Social Learning, VR, AR, social engagement and a series of annual learning campaigns. Key highlights include rapid development and deployment of a series of Pandemic Related learning offerings, development of all training to support a new HRIS, Recruitment Platform, a new Enterprise Agreement, a new Rostering Platform as well as numerous menu launches. Establishment of Live-Streaming and Virtual Classrooms and implemented rapid video production methods and tools to diversify the learning offering. One final highlight was the selection, customisation and design of a new bespoke leadership offer, which includes both a Certificate IV and Diploma of Leadership and Management.

Early success in the Supermarket Space saw this role expanded to providing oversight for learning design across the Coles Group, including Coles Supermarkets, Coles Express, Liquor Brands and Hotels. Led the development and complete redesign of the Retail Leaders Programs; the three core programs for all Supermarket Leaders including, Department Managers, Store Managers and Multi-site Leaders or Area Managers.

Leading the Learning and Development team for Supermarket Operations. Providing strategy and oversight across the supermarket network, focused on learning across all disciplines and all levels. This included all leadership, service and safety, accredited programs and apprenticeships.

This encompasses several roles from Team Member Development Lead, Learning Design and Delivery Team Leader, Learning Experience Designer, Facilitator and Learning Technology Specialist. With an initial focus end to end management of all behavioural and safety training for 27,000 team members across Australia and New Zealand, the scope of this role expanded to leading a team of learning designers and facilitators. Responsible for the development and ownership of the strategy, design and delivery of all learning for service, sales and safety across Bunnings Australia and New Zealand. Developed all the key service programs to prepare the business for a major competitor entering the Australian market. Finally, transitioned to a focus on digital learning and the evolution of digital learning channels for over 40,000 team members. Conceived of and designed the Bunnings Virtual Classroom Framework, Virtual Facilitator Accreditation Program and Bunnings' first Virtual Classroom Program; Leading Change.Additional highlights: Designer of: Bunnings Induction Program, Best Service, Sales Through Service, Building Service Relationships (a 2-part Modular Consultative Selling program), Bunnings Management Program (Advanced Diploma of Leadership and Management), Future Leaders (Diploma of Leadership and Management), Leading Change and a variety of other learning programs across Leadership, Management, Sales, Service, Safety, Projects and Products.

Leading a cultural transformation from a Government Call Centre to a full-service Customer Contact Centre. Managing 3 facilitators and the full cycle of learning for multiple business units and disciplines. Developing and aligning L&D strategies and the web, blending business wide knowledge management, team collaboration and online learning solutions into the City West Water Intranet.

The first learning specialist in the Customer Service Delivery business unit. Led a team of 30 team members and Managed the full cycle of learning, including scoping, consulting, designing, facilitating, assessing, tracking and reporting on all learningAwards won:• SkillSoft: Program of the Year Award - 2005• Illuminati Awards: Best Leadership Development Program (Worldwide) – 2004American Society for Training and Development (ASTD):• BEST Award #1 Worldwide – 2004• BEST Award - #7 Worldwide – 2003

Remote area surveyor and trainer of new surveyors in remote land survey techniques and equipment operation (GPS and NavPac). Train, monitor and report Occupational Health and Safety requirements.

Manager of the grand opening of this Chinook Station supermarket, offering natural and organic foods, nutritional supplements, homeopathic, natural and nutritional remedies, aromatherapy products, small appliances, medicinal herbs and books. Managed the ongoing operations of this retail store including, budgeting and inventory control, recruitment, training and performance management of employees.

Responsible for Royal Mile Backpackers Accommodation and booking over 800 beds per night in seven hostels in five cities over the Hogmanay Festival. Managed all client bookings as well as drivers’ schedules for 7 buses touring northern Scotland and the west coast.