Assistant Director
CurrentAs Assistant Director for Customer Experience, I oversee the Bruin Commuter Programs (BCP) unit comprised of Customer Relationship Management (CRM), Special Events & Courtesy Parking (SE), Space Management (SM), Citation, Review and Adjudication (CRA), and Programs & Services. BCP is an internal, highly visible (Staff, Faculty, Student, & Visitor) customer service operation serving the core campus on most Events & Transportation (E&T) programs and services. BCP’s mission is to support the campus community by providing efficient ways of accessing sustainable transportation programs, commute options, and parking services.