CHG Healthcare is a premier Healthcare Staffing company. With more than 1700 employees, we firmly believe that our people are the reason we are so successful. We promote a Putting People First culture where collaboration is encouraged and accomplishments recognized. This highly engaged culture is the foundation for our success. We provide the training and tools for success, while keeping you motivated with career development opportunities and ongoing training.------------------------------------------------------------------------------------------------------------------• Communicate production status and error updates to management on regular basis.• Coordinate deployments of system enhancements, updates, etc. to Production systems/applications with other cross-functional teams.• Work with cross-functional teams to plan, analyze and manage production activities. • Evaluate issues, analyze root causes and derive solutions. • Take ownership of workload, analyzing and recommending changes & enhancements.• Support initiatives in the deployment of new technologies to improve the effectiveness of IT Operations• Update/manage access• Create knowledge-base articles/documents to share knowledge of systems• Document all production applications and resolve all application issues and answer all requests• Strong communication skills• Provide two tier support to all applications and provide assistance to all end users and identify any issues in production• Maintain effective relationships with various system administrators and development teams• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies• Ability to manage ticket queue effectively & escalate as needed.• Managing escalations for unplanned and planned outages• Provide updates to end users and managers on various projects & issues.

• Communicate production status and error updates to management on regular basis.• Coordinate deployments of system enhancements, updates, etc. to Production systems/applications with other cross-functional teams.• Work with cross-functional teams to plan, analyze and manage production activities. • Evaluate issues, analyze root causes and derive solutions. • Take ownership of workload, analyzing and recommending changes & enhancements.• Support initiatives in the deployment of new technologies to improve the effectiveness of IT Operations• Update/manage access• Create knowledge-base articles/documents to share knowledge of systems• Strong communication skills• Provide two tier support to all applications and provide assistance to all end users and identify any issues in production• Document all production applications and resolve all application issues and answer all requests• Maintain effective relationships with various system administrators and development teams• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies• Ability to manage ticket queue effectively• Managing escalations for unplanned and planned outages• Provide updates to end users and managers

CHG Healthcare is a premier Healthcare Staffing company. With more than 1700 employees, we firmly believe that our people are the reason we are so successful. We promote a Putting People First culture where collaboration is encouraged and accomplishments recognized. This highly engaged culture is the foundation for our success. We provide the training and tools for success, while keeping you motivated with career development opportunities and ongoing training.---------------------------------------------------------------------------------------------------------------------------------------------- Set up organization's intranets.- Design and implement system security and data assurance.- Configure and install computer systems for other organizations- Apply knowledge of computing systems and software structure.- Analyze users'​ needs.- Create flowcharts, diagrams, and other documentation.- Create manuals and detailed sets of instructions including algorithms that tell computers what to do.- Provide 1st & 2nd level technical support to end-users both locally & remotely. - Coordinated with other teams to provide additional "advanced" tier support as needed. - Perform routine maintenance & repair on office equipment, coordinate outage recovery, coordinate system upgrades, and provide support to remote employees. - Configure access for both new hires as well as adjustments to existing employees access.

Contracted through Kelly Services IT resources division at CHG/CompHealth Allied - Grand Rapids I provided 1st and 2nd level technical support to (40+) end-users, multi-function machines, etc. as needed. I assisted with upgrades, outages, & various other levels of support as it pertained to the Corp. infrastructure.

I provided 1st and 2nd level support for all the Meijer stores in the surrounding areas. I would coordinate with other team members, escalating issues as needed to resolve the issue.