As the Senior Manager, I have taken on diverse responsibilities, including overseeing the end-to-end supply chain operations, managing inventory, implementing warehouse management systems, and optimizing logistics networks. I have successfully led cross-functional teams, fostering collaboration and effective communication to achieve operational objectives.In addition, I have been instrumental in implementing robust vendor management strategies, nurturing relationships with suppliers… Show more As the Senior Manager, I have taken on diverse responsibilities, including overseeing the end-to-end supply chain operations, managing inventory, implementing warehouse management systems, and optimizing logistics networks. I have successfully led cross-functional teams, fostering collaboration and effective communication to achieve operational objectives.In addition, I have been instrumental in implementing robust vendor management strategies, nurturing relationships with suppliers, and negotiating favorable terms. Through my efforts, I have achieved cost savings, improved delivery timelines, and enhanced overall supplier performance. Show less

As the Warehouse and Logistics Manager at Vegnonveg.com and bhaane.com, I was responsible for overseeing all aspects of warehouse and logistics operations, as well as managing the e-commerce operations related to the stores. My role involves coordinating and optimizing processes to ensure efficient inventory management, timely order fulfillment, and seamless delivery to customers.In my position, I play a vital role in managing the warehouse, including inventory control, stock replenishment,… Show more As the Warehouse and Logistics Manager at Vegnonveg.com and bhaane.com, I was responsible for overseeing all aspects of warehouse and logistics operations, as well as managing the e-commerce operations related to the stores. My role involves coordinating and optimizing processes to ensure efficient inventory management, timely order fulfillment, and seamless delivery to customers.In my position, I play a vital role in managing the warehouse, including inventory control, stock replenishment, and organizing the layout for maximum efficiency. I work closely with the operations team to implement best practices and continuously improve warehouse processes. By closely monitoring inventory levels and implementing effective forecasting techniques, I strive to maintain optimal stock levels to meet customer demands while minimizing holding costs.Additionally, I oversee the logistics operations, which include coordinating with transportation providers, optimizing routes, and ensuring timely deliveries. I work closely with 3PL partners to monitor performance, negotiate contracts, and maintain strong working relationships. By utilizing advanced logistics software and technologies, I streamline the process of tracking shipments and resolving any delivery issues promptly. Show less

Managing warehouse and Logistics Operations for Bhaane & VegNonVeg.

Responsible for improvement in performance metrics – OMS - delivery, forward and reverse TAT and RTO, Pre-ship cancellation, lost and damage shipmentsIncreasing Serviceability by analyzing the “Non-Serviceable” data, adding new courier, regional courier partners etc. for last mile delivery. Courier performance evaluation and ensuring Rewards and Penalties are levied upon courier partners and are deducted Ensuring 100% closure of all shipments and debit to… Show more Responsible for improvement in performance metrics – OMS - delivery, forward and reverse TAT and RTO, Pre-ship cancellation, lost and damage shipmentsIncreasing Serviceability by analyzing the “Non-Serviceable” data, adding new courier, regional courier partners etc. for last mile delivery. Courier performance evaluation and ensuring Rewards and Penalties are levied upon courier partners and are deducted Ensuring 100% closure of all shipments and debit to courier for Damages and Lost shipments Invoice validation in terms of correct Zone / Weights mentioned, price negotiationAuditing courier hubs, and working with Weight Correction team to ensure correct invoicingTrack the Courier performance on regular basis and allocate the load accordingManaging warehouse for smooth operation to ensure timely GRN, Inventory ageing, QC and RTV Root cause analysis and action planning for Damage / snatching cases.Managing Reverse Pickup – Courier performance, Load allocation and QC at warehouse. Managing DS vendor – DropShip Sellers for timely Manifest and handover to courier to avoid delay in Delivery.Publishing Various Report – Order to Manifest TAT, Manifest to Ship TAT, Ship to Delivered TAT for internal team to improve TAT performance. Updating Pin codes / Embargo timely on system to avoid NSDL issues.Handling internal operation team of 10 people with contractual warehouse staff – 100 people. Managing & preparing performance reports and share the same with respective couriers andwithin the organization Show less

New partner addition to improve serviceabilityStreamline and standardize the 2PL and 3PL processManaging a team of 15-20 executives in all aspectsManaging the deliveries and returns from 3PLReducing the transit loss and returns across the 3PL and own networkImplement, document and Improve processes on information flow, vendor on-boarding, escalation handing and other logistics related activitiesCustomer Invoice / PO / Vendor Commission Creation

Managing top clients like Homeshop18, Myntra, Flipkart for B2C and Hilti, RUPA etc for B2B.Leading the first mile to last mile delivery project and ensure optimum delivery in PAN IndiaMentoring Delivery Centre ManagersLiaising with multiple teams, such as Finance & Customer Service, and HO for smooth operationsWorking as a part of project teams to plan and implement new initiatives at Delivery CentersPublishing various reports, dashboards on daily basis to internal… Show more Managing top clients like Homeshop18, Myntra, Flipkart for B2C and Hilti, RUPA etc for B2B.Leading the first mile to last mile delivery project and ensure optimum delivery in PAN IndiaMentoring Delivery Centre ManagersLiaising with multiple teams, such as Finance & Customer Service, and HO for smooth operationsWorking as a part of project teams to plan and implement new initiatives at Delivery CentersPublishing various reports, dashboards on daily basis to internal stakeholders and external partnersReverse pickup Reports and Escalations. Team Coordination, track progress, review daily task listTeam Performance evaluation and feedbackHandle Partner Query related to Delivery and other escalations related to shipmentsCoordinating with CS team regarding specific customer related query on priority basisCentralized the data for the shipments to be delivered & upload on the Software Show less

Mailing and Backend Process Handling NDR Team & Work allocation to agents.Web TestingHandling Inbound escalated calls and solve Customer Quarries and ComplaintsHandling all other backend (Replacements/Refund) Operations in Yepme.com

CCE - Worked for DHBVN Process